# Anyone Know sears exchange policy? **URL:** \ **Category:** Shift518 Off Topic\ **Created:** [November 30, 2010, 5:17pm UTC](https://forums.speedlife.net/t/anyone-know-sears-exchange-policy/255811 "2010-11-30T17:17:00Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Shady](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@Shady](https://forums.speedlife.net/u/Shady)\ **Post date:** [November 30, 2010, 5:17pm UTC](https://forums.speedlife.net/t/anyone-know-sears-exchange-policy/255811/1 "2010-11-30T17:17:00Z")
Alright, long story but basicly going back and forth between HDTVs due to defects A couple of them were some dickwad at sears bringing out my Plasma TV’s wrong, causing the phosphor to be fucked up from the start… other were factory defects that were known The TV I purchased was about 800 bucks on Saturday on sears site… I just noticed that it is now about $1099 on sears site Anyways, the other TV i was looking at was only 100 more as of yesterday and i wouldent have minded paying the difference and hoping I wouldent have anymore issues but is now the same price as my samsung now regardless If I went to exchange for another brand would they only allow me to exchange for what I paid, or would they possibly be nice and allow me to exchange for a TV of the same listed price I was tempted to just get my money back and order offline, but buying a Plasma from someplace where I can not in a timely fashion return it just isnt going to work for me. ---
**Author:** ![silveradoman](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/silveradoman/32/6487_2.png) [@silveradoman](https://forums.speedlife.net/u/silveradoman)\ **Post date:** [November 30, 2010, 5:21pm UTC](https://forums.speedlife.net/t/anyone-know-sears-exchange-policy/255811/2 "2010-11-30T17:21:17Z")
93 W. Campbell Road Schenectady, NY 12306 - (518) 386-5200 call sears ask for a manager …i belive there is a 10% restocking fee on opened electronics under 30 days with a reciept reguardless but im not sure ---
**Author:** ![Shady](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@Shady](https://forums.speedlife.net/u/Shady)\ **Post date:** [November 30, 2010, 5:22pm UTC](https://forums.speedlife.net/t/anyone-know-sears-exchange-policy/255811/3 "2010-11-30T17:22:53Z")
> [@Just ran my credit report](https://forums.speedlife.net/t/just-ran-my-credit-report/37606/12): > > 93 W. Campbell Road Schenectady, NY 12306 - (518) 374-2700 > call sears ask for a manager …i belive there is a 10% restocking fee on opened electronics under 30 days with a reciept reguardless but im not sure Thats where I got my TV’s from, the last 3 TV’s i brougth back had no restocking fees, the guys were actually pretty nice about it too to be hoenst… who is the manager? ---
**Author:** ![Leonidas](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/leonidas/32/6670_2.png) [@Leonidas](https://forums.speedlife.net/u/Leonidas)\ **Post date:** [November 30, 2010, 5:22pm UTC](https://forums.speedlife.net/t/anyone-know-sears-exchange-policy/255811/4 "2010-11-30T17:22:59Z")
Go to their website. All of the information that you need is under the customer service link at the top of the page. ---
**Author:** ![Shady](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@Shady](https://forums.speedlife.net/u/Shady)\ **Post date:** [November 30, 2010, 5:26pm UTC](https://forums.speedlife.net/t/anyone-know-sears-exchange-policy/255811/5 "2010-11-30T17:26:53Z")
well it mentions “price matching” its own prices etc… but doesnt say anything about exchanging for an item of the same price even if purchased for a lower one ---
**Author:** ![silveradoman](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/silveradoman/32/6487_2.png) [@silveradoman](https://forums.speedlife.net/u/silveradoman)\ **Post date:** [November 30, 2010, 5:28pm UTC](https://forums.speedlife.net/t/anyone-know-sears-exchange-policy/255811/6 "2010-11-30T17:28:20Z")
> [@haunted catacombs? hayride? cornmaze?](https://forums.speedlife.net/t/haunted-catacombs-hayride-cornmaze/37601/18): > > Thats where I got my TV’s from, the last 3 TV’s i brougth back had no restocking fees, the guys were actually pretty nice about it too to be hoenst… > > who is the manager? iee…thats a good ?, its been a while since i worked there, but if you call and ask for Bob (not a manager but a wise gentleman thats been there a while) he would be able to answer any ?'s you would have…then again idk if he works nights…i used to know a bunch of them but not anymore…sry ---
**Author:** ![silveradoman](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/silveradoman/32/6487_2.png) [@silveradoman](https://forums.speedlife.net/u/silveradoman)\ **Post date:** [November 30, 2010, 5:35pm UTC](https://forums.speedlife.net/t/anyone-know-sears-exchange-policy/255811/7 "2010-11-30T17:35:32Z")
just talked with a friend of mine shawn…he said as long as you have the original packaging and the recipt there is no restocking fee and its no problem to return it and “swap” it out for the tv of your choice ---
**Author:** ![Shady](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@Shady](https://forums.speedlife.net/u/Shady)\ **Post date:** [November 30, 2010, 5:46pm UTC](https://forums.speedlife.net/t/anyone-know-sears-exchange-policy/255811/8 "2010-11-30T17:46:09Z")
> [@Oh yeah! got my 8800GTS!](https://forums.speedlife.net/t/oh-yeah-got-my-8800gts/37632/3): > > just talked with a friend of mine shawn…he said as long as you have the original packaging and the recipt there is no restocking fee and its no problem to return it and “swap” it out for the tv of your choice I understand that, but its more or less of, my tv when i got it on saturday was listed at $799 Now its listed as $1099 I was looking at another TV that as of yesterday was listed at $899 that is now listed at $1049 I am having trouble figuring out if they would let me swap out for a TV of equal value which by sears website would be $1099 or only to what I paid… $799 ---
**Author:** ![toomanycamaros](https://avatars.discourse-cdn.com/v4/letter/t/7993a0/32.png) [@toomanycamaros](https://forums.speedlife.net/u/toomanycamaros)\ **Post date:** [November 30, 2010, 5:58pm UTC](https://forums.speedlife.net/t/anyone-know-sears-exchange-policy/255811/9 "2010-11-30T17:58:47Z")
It’s sears just go there and complain a lot and make a big deal about how upset you are about the whole deal and they will give you almost anything you want. I know from experience I used to work there way back when. They will generally cave on matters of only a few hundred bucks if you start talking like you will never buy anything from them again. ---
**Author:** ![Cossey](https://avatars.discourse-cdn.com/v4/letter/c/3ec8ea/32.png) [@Cossey](https://forums.speedlife.net/u/Cossey)\ **Post date:** [November 30, 2010, 6:05pm UTC](https://forums.speedlife.net/t/anyone-know-sears-exchange-policy/255811/10 "2010-11-30T18:05:02Z")
I don’t think you get his question. He wants to return it for the original price, not the sale price he got it for. They will only honor what you paid. Pretty dumb question. ---
**Author:** ![SRS\_BZNS](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/srs_bzns/32/6375_2.png) [@SRS\_BZNS](https://forums.speedlife.net/u/SRS_BZNS)\ **Post date:** [November 30, 2010, 6:59pm UTC](https://forums.speedlife.net/t/anyone-know-sears-exchange-policy/255811/11 "2010-11-30T18:59:12Z")
whta the reciept says is what your value of the tv is rated for. You paid $799 so all you will get is $799 ---
**Author:** ![toomanycamaros](https://avatars.discourse-cdn.com/v4/letter/t/7993a0/32.png) [@toomanycamaros](https://forums.speedlife.net/u/toomanycamaros)\ **Post date:** [November 30, 2010, 7:14pm UTC](https://forums.speedlife.net/t/anyone-know-sears-exchange-policy/255811/12 "2010-11-30T19:14:13Z")
> [@Oh yeah! got my 8800GTS!](https://forums.speedlife.net/t/oh-yeah-got-my-8800gts/37632/8): > > I don’t think you get his question. He wants to return it for the original price, not the sale price he got it for. They will only honor what you paid. Pretty dumb question. Yep missed the point on that one. They definetly won’t give you more then you paid. Unless you want store credit then they would probably exchange it for one of equal or lesser value. ---
**Author:** ![Wayne64SS](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/wayne64ss/32/6365_2.png) [@Wayne64SS](https://forums.speedlife.net/u/Wayne64SS)\ **Post date:** [November 30, 2010, 8:54pm UTC](https://forums.speedlife.net/t/anyone-know-sears-exchange-policy/255811/13 "2010-11-30T20:54:16Z")
quit returning tvs dumbass. dude put mine on a stand sideways when i bought mine too, then it went for a bumpy ass ride in my truck, who gives a shit. still works 100%. ---
**Author:** ![jdaniels](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/jdaniels/32/6399_2.png) [@jdaniels](https://forums.speedlife.net/u/jdaniels)\ **Post date:** [December 1, 2010, 8:53am UTC](https://forums.speedlife.net/t/anyone-know-sears-exchange-policy/255811/14 "2010-12-01T08:53:11Z")
You didn’t get “phosphor damage” from the way they handled the TV. The only reason there are handling procedures for plasma TV’s is because of the 2 glass panels inside. If you saw how they were handled before they ever reached the store you would cry. ---
**Author:** ![Shady](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@Shady](https://forums.speedlife.net/u/Shady)\ **Post date:** [December 1, 2010, 9:05am UTC](https://forums.speedlife.net/t/anyone-know-sears-exchange-policy/255811/15 "2010-12-01T09:05:12Z")
> [@Oh yeah! got my 8800GTS!](https://forums.speedlife.net/t/oh-yeah-got-my-8800gts/37632/8): > > I don’t think you get his question. He wants to return it for the original price, not the sale price he got it for. They will only honor what you paid. Pretty dumb question. Im not asking for my money back… so no, not a dumb question. I wouldent exspect to get more than what I paid. More or less saying if someone bought my TV right now theyd be paying 1099 for it… I would like to be able to exhchange mine for something in a similar price range and not get something thats 300 dollars less and probably “less” quality ---
**Author:** ![Shady](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@Shady](https://forums.speedlife.net/u/Shady)\ **Post date:** [December 1, 2010, 9:07am UTC](https://forums.speedlife.net/t/anyone-know-sears-exchange-policy/255811/16 "2010-12-01T09:07:06Z")
> [@Test Drove a Mazdaspeed 3](https://forums.speedlife.net/t/test-drove-a-mazdaspeed-3/37608/17): > > You didn’t get “phosphor damage” from the way they handled the TV. The only reason there are handling procedures for plasma TV’s is because of the 2 glass panels inside. If you saw how they were handled before they ever reached the store you would cry. Not true, if the TV is laid flat for a long ammount of time, it causes the phosphor to settle in some odd way, causing a “grainy” effect is the best way to put it… It takes quite a while for them to settle back down… but i was not about to wait for something that was a POS and had black level issues as well ---
**Author:** ![Neo187H](https://avatars.discourse-cdn.com/v4/letter/n/898d66/32.png) [@Neo187H](https://forums.speedlife.net/u/Neo187H)\ **Post date:** [December 1, 2010, 9:31am UTC](https://forums.speedlife.net/t/anyone-know-sears-exchange-policy/255811/17 "2010-12-01T09:31:24Z")
As everyone else said, you will get what you paid for it. Also I’m pretty sure Sears has a 10% restocking fee on stuff bought during the black Friday sale. ---
**Author:** ![jdaniels](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/jdaniels/32/6399_2.png) [@jdaniels](https://forums.speedlife.net/u/jdaniels)\ **Post date:** [December 1, 2010, 9:52am UTC](https://forums.speedlife.net/t/anyone-know-sears-exchange-policy/255811/18 "2010-12-01T09:52:56Z")
> [@Where can I get propane tanks and refills cheaply?](https://forums.speedlife.net/t/where-can-i-get-propane-tanks-and-refills-cheaply/37649/7): > > Not true, if the TV is laid flat for a long ammount of time, it causes the phosphor to settle in some odd way, causing a “grainy” effect is the best way to put it… It takes quite a while for them to settle back down… but i was not about to wait for something that was a POS and had black level issues as well I have installed many plasma televisions, I can tell you for experience that it’s complete bullshit. A “long period of time” isn’t a short car ride home, I guess thats all I’m saying, even then the “damage” isn’t damage at all, it’s just temporary ghosting, etc. Plasma TV’s are not comprised of ultra fragile sorcery and magic as some people might lead you to believe. ---
**Author:** ![Shady](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@Shady](https://forums.speedlife.net/u/Shady)\ **Post date:** [December 1, 2010, 10:05am UTC](https://forums.speedlife.net/t/anyone-know-sears-exchange-policy/255811/19 "2010-12-01T10:05:23Z")
> [@WTF:Windows CD Key](https://forums.speedlife.net/t/wtf-windows-cd-key/37639/8): > > As everyone else said, you will get what you paid for it. Also I’m pretty sure Sears has a 10% restocking fee on stuff bought during the black Friday sale. Wasnt purchased on black friday and no there is not restocking fee > [@Use your Xbox 360 to Fight for Liberation!!!!](https://forums.speedlife.net/t/use-your-xbox-360-to-fight-for-liberation/36078/61): > > I have installed many plasma televisions, I can tell you for experience that it’s complete bullshit. A “long period of time” isn’t a short car ride home, I guess thats all I’m saying, even then the “damage” isn’t damage at all, it’s just temporary ghosting, etc. > > Plasma TV’s are not comprised of ultra fragile sorcery and magic as some people might lead you to believe. I agree a short car ride home its usually fine, but being on its side for any extended period of time (lets just say more than a 20 minutes drive Home) can cause the phosphor to display improperly, and may take quite a bit of time for it to go back to normal. ---
**Author:** ![Wayne64SS](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/wayne64ss/32/6365_2.png) [@Wayne64SS](https://forums.speedlife.net/u/Wayne64SS)\ **Post date:** [December 1, 2010, 10:14am UTC](https://forums.speedlife.net/t/anyone-know-sears-exchange-policy/255811/20 "2010-12-01T10:14:11Z")
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