# Bad Experience Cooley, VW

**URL:** <https://forums.speedlife.net/t/bad-experience-cooley-vw/265573>\
**Category:** Shift518 Automotive\
**Created:** [November 22, 2012, 7:18am UTC](https://forums.speedlife.net/t/bad-experience-cooley-vw/265573 "2012-11-22T07:18:39Z")\
**Posts on this page:** 1\
**Showing post:** 12

<div class="post-metadata">

**Author:** ![Ilya](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/ilya/32/6404_2.png) [@Ilya](https://forums.speedlife.net/u/Ilya)\
**Post date:** [November 22, 2012, 2:16pm UTC](https://forums.speedlife.net/t/bad-experience-cooley-vw/265573/12 "2012-11-22T14:16:14Z")

</div>

> [@dc2nick"](#):
>
> I work in the automotive repair field and when someone comes in ranting and raving about a mistake a tech made, I have zero respect for them and i don’t care to help them. All you have to do is keep your cool, calmly explain the situation to whom ever is in charge, and 99% of the time they are cool back and take care of you.

That’s real professional, man.

You’re supposed to, if you consider yourself a professional in your respective field, do 100% right by everyone no matter the situation. You think I don’t deal with a’holes on the phone in my IT job? Of course I do, but if I don’t fix it the first time or do it right, they’ll be calling me again. Same with cars…if you half-ass your way because the guy pissed you off from the get go and you ‘don’t care’…you’ll be looking at the vehicle again. Or someone in your shop will…which actually hurts everyone on the team because it uses up resources.

I came into Lia Infiniti calmly and didn’t get shit done. After posting on here, and prodding from members, filing a complaint with USA corporate…I went back in there a bit more demanding/threatening and shit got fixed. Pronto. I guess I wish you worked there…wouldn’t have had to file complaints and post on Shift about my issue :lol.

I agree with the OP 100%:

> [@Elmisterioso666 \> Mr.Smith + Kingsario](https://forums.speedlife.net/t/elmisterioso666-mr-smith-kingsario/50979/100):
>
> I totally understand. The problem I had was with the lying, not the fact that he made a 100% human error. He didn’t just lie, he lied after lying after lying. That’s where I had the problem because you have to remember that he’s doing that to everyone with his mistakes. People that don’t have car knowledge might not know and it might not be a small part. If I went back and he said, “Oh, my bad. I’ll throw that back in for you,” there’d be no complaint on my part.
> 
> And it’s not anti-Cooley cause everyone there seemed awesome except that tech. The people that worked there seemed irritated with that tech so I’m not just creating something that wasn’t there.

---

_[View the full topic](https://forums.speedlife.net/t/bad-experience-cooley-vw/265573)._