# Big Thumbs Down AT&T (iPhone Madness)

**URL:** https://forums.speedlife.net/t/big-thumbs-down-at-t-iphone-madness/51413
**Category:** NYSpeed Off Topic
**Created:** [July 13, 2008, 2:56pm UTC](https://forums.speedlife.net/t/big-thumbs-down-at-t-iphone-madness/51413 "2008-07-13T14:56:43Z")
**Posts on this page:** 1
**Showing post:** 18

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### Author: ![Nikuk](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/nikuk/32/7254_2.png) [@Nikuk](https://forums.speedlife.net/u/Nikuk)
#### Post date: [July 14, 2008, 7:50am UTC](https://forums.speedlife.net/t/big-thumbs-down-at-t-iphone-madness/51413/18 "2008-07-14T07:50:19Z")

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> [@JayS](#):
>
> I just called AT&T customer service and had to offer my differing experience.
> 
> 6 minute initial hold time and that was announced when I first called:  
> :tup: 6 minutes is pretty good considering they sold a million iphone 3g’s since Friday.
> 
> Got a rep who spoke clear English. Was polite, helpful, had no issues with canceling my family plan and moving me to an individual iPhone plan. Talked for a couple minutes to make sure we were clear on what changes I wanted, put me on hold for a couple minutes to make the changes. Came back from being on hold, restated what was done, ended call.  
> :tup: Not sure how that could have been any easier.
> 
> And I got my iPhone at the Apple Store and activated it at home, so not getting it directly from AT&T didn’t seem to matter.

Out of curiousity, what color was the Kool Aid?

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