# Help diagnose computer problem **URL:** \ **Category:** NYSpeed Off Topic\ **Created:** [November 16, 2011, 7:00am UTC](https://forums.speedlife.net/t/help-diagnose-computer-problem/218426 "2011-11-16T07:00:57Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Tunerfreak](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/tunerfreak/32/7427_2.png) [@Tunerfreak](https://forums.speedlife.net/u/Tunerfreak)\ **Post date:** [November 16, 2011, 7:00am UTC](https://forums.speedlife.net/t/help-diagnose-computer-problem/218426/1 "2011-11-16T07:00:57Z")
last night I was playing battlefield 3 and my computer freezes, I turn it off and it wont start up not. I get an error when it tries to boot from the hard drive saying > Disk boot failure, Insert system disk and press enter so I put in the disk and it boots up into windows installation. I hit repair computer, let it try to repair it automatically because it says there is a problem with my computers startup options. but tells me that it cant. The error that shows when I hit details is > Problem Event Name: StartupRepairOffline > Problem Signature 01: 6.1.7600.16385 > Problem Signature 02: 6.1.7600.16385 > Problem Signature 03: unknown > Problem Signature 04: -1 > Problem Signature 05: ExternalMedia > Problem Signature 06: 1 > Problem Signature 07: NoOsInstalled the last line is very odd because there is definitely an OS installed. I can even navigate the hard drive to look for drivers so then I try to just install it because I want to see if the hard drives are recognized and they both show up but when I try to pick the one I have windows installed on it says > windows cannot be installed on disk. computers hardware may not support booting to this disk, ensure disk’s controller is enabled in bios So I got into the bios go to hard disk boot priority but none are listed and the only option I have is > Bootable add-in cards At this point I dont know what to do or what the problem even is, the hard drives are working since I can navigate them like I said and they are recognized by the windows installation. ---
**Author:** ![JayS](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/jays/32/15375_2.png) [@JayS](https://forums.speedlife.net/u/JayS)\ **Post date:** [November 16, 2011, 7:09am UTC](https://forums.speedlife.net/t/help-diagnose-computer-problem/218426/2 "2011-11-16T07:09:04Z")
Sounds like total hard drive failure. Take the drive out and connect it to a working computer. My guess is you can’t access the drive at all. ---
**Author:** ![ProgRocker](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/progrocker/32/5434_2.png) [@ProgRocker](https://forums.speedlife.net/u/ProgRocker)\ **Post date:** [November 16, 2011, 7:09am UTC](https://forums.speedlife.net/t/help-diagnose-computer-problem/218426/3 "2011-11-16T07:09:26Z")
run a chkdsk from the recovery console. Chdsk C: /r ---
**Author:** ![Tunerfreak](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/tunerfreak/32/7427_2.png) [@Tunerfreak](https://forums.speedlife.net/u/Tunerfreak)\ **Post date:** [November 16, 2011, 7:15am UTC](https://forums.speedlife.net/t/help-diagnose-computer-problem/218426/4 "2011-11-16T07:15:30Z")
> [@JayS](#): > > Sounds like total hard drive failure. > > Take the drive out and connect it to a working computer. My guess is you can’t access the drive at all. but like I said I can navigate through it to find drivers is windows recovery besides I dont have another computer to plug it into, everyone in my house has laptops ---
**Author:** ![JayS](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/jays/32/15375_2.png) [@JayS](https://forums.speedlife.net/u/JayS)\ **Post date:** [November 16, 2011, 7:23am UTC](https://forums.speedlife.net/t/help-diagnose-computer-problem/218426/5 "2011-11-16T07:23:26Z")
Missed the part about being able to navigate the drive. Try the check disk progrock mentioned. There’s also the free SeaTools boot disk [http://www.seagate.com/www/en-us/support/downloads/seatools](http://www.seagate.com/www/en-us/support/downloads/seatools) If the disk comes back ok you can try fdisk /mbr to rewrite the master boot record. ---
**Author:** ![Gl1](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/gl1/32/5471_2.png) [@Gl1](https://forums.speedlife.net/u/Gl1)\ **Post date:** [November 16, 2011, 7:26am UTC](https://forums.speedlife.net/t/help-diagnose-computer-problem/218426/6 "2011-11-16T07:26:47Z")
what os? with win vista and 7 you can try bootrec /fixboot and bootrec /fixmbr This all would be much easier with another computer. ---
**Author:** ![boxxa](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/boxxa/32/5045_2.png) [@boxxa](https://forums.speedlife.net/u/boxxa)\ **Post date:** [November 16, 2011, 7:27am UTC](https://forums.speedlife.net/t/help-diagnose-computer-problem/218426/7 "2011-11-16T07:27:08Z")
Boot into the windows recovery console and use the bootrec tools. I used to randomly have issues with the boot sector and it would fix it. [http://support.microsoft.com/kb/927392](http://support.microsoft.com/kb/927392) try /fixmbr first and continue on. EDIT: BITCH ---
**Author:** ![ProgRocker](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/progrocker/32/5434_2.png) [@ProgRocker](https://forums.speedlife.net/u/ProgRocker)\ **Post date:** [November 16, 2011, 7:39am UTC](https://forums.speedlife.net/t/help-diagnose-computer-problem/218426/8 "2011-11-16T07:39:38Z")
IF you can see the Filesystem structure then you are in decent shape. ---
**Author:** ![Tunerfreak](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/tunerfreak/32/7427_2.png) [@Tunerfreak](https://forums.speedlife.net/u/Tunerfreak)\ **Post date:** [November 16, 2011, 8:12am UTC](https://forums.speedlife.net/t/help-diagnose-computer-problem/218426/9 "2011-11-16T08:12:03Z")
HD came back ok, did the bootrec fixmbr and fixboot both completed successfully but when I tried to do “bcdedit /export C:\BCD\_Backup” it tells me > The store export operation has failed. The requested system device cannot be found I agree it would be easier with another computer but thats not an option ---
**Author:** ![ProgRocker](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/progrocker/32/5434_2.png) [@ProgRocker](https://forums.speedlife.net/u/ProgRocker)\ **Post date:** [November 16, 2011, 8:24am UTC](https://forums.speedlife.net/t/help-diagnose-computer-problem/218426/10 "2011-11-16T08:24:42Z")
If you’re in the recovery console, make sure the main partition is ACTUALLY C:…I’ve seen it switch to another drive letter like D: Do a CD c: then do a DIR command and make sure that’s the correct one. ---
**Author:** ![Tunerfreak](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/tunerfreak/32/7427_2.png) [@Tunerfreak](https://forums.speedlife.net/u/Tunerfreak)\ **Post date:** [November 16, 2011, 8:32am UTC](https://forums.speedlife.net/t/help-diagnose-computer-problem/218426/11 "2011-11-16T08:32:07Z")
> [@ProgRocker](#): > > If you’re in the recovery console, make sure the main partition is ACTUALLY C:…I’ve seen it switch to another drive letter like D: > > Do a CD c: then do a DIR command and make sure that’s the correct one. how do I tell if its the main partition? after doing DIR it says > Volume in device X is boot > then lists all directories and found 74 files, 6 directories. seems that there should be more files than that but im not sure, never done this before ---
**Author:** ![ProgRocker](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/progrocker/32/5434_2.png) [@ProgRocker](https://forums.speedlife.net/u/ProgRocker)\ **Post date:** [November 16, 2011, 9:15am UTC](https://forums.speedlife.net/t/help-diagnose-computer-problem/218426/12 "2011-11-16T09:15:13Z")
X is the recovery partition, you’ll need to Change drives. a **CD C:** assuming C: is the main drive will change to the C drive, so the Command prompt should read C:>. Then do the DIR command and look for your program files folder to verify that is your main partition. Like i said it could be any drive letter so you might have to change drives using the CD command a few times. ---
**Author:** ![Tunerfreak](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/tunerfreak/32/7427_2.png) [@Tunerfreak](https://forums.speedlife.net/u/Tunerfreak)\ **Post date:** [November 16, 2011, 9:34am UTC](https://forums.speedlife.net/t/help-diagnose-computer-problem/218426/13 "2011-11-16T09:34:15Z")
yes C: is my main partition, I recognize most of the directories listed ---
**Author:** ![ProgRocker](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/progrocker/32/5434_2.png) [@ProgRocker](https://forums.speedlife.net/u/ProgRocker)\ **Post date:** [November 16, 2011, 9:55am UTC](https://forums.speedlife.net/t/help-diagnose-computer-problem/218426/14 "2011-11-16T09:55:05Z")
You can try this: ```auto sfc /scannow /offbootdir=c:\ /offwindir=c:\windows ``` Although I don’t think the System File Checker works off the recovery partition. If you do that command and it complains that the machine is waiting on a reboot, it won’t work. ---
**Author:** ![Gl1](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/gl1/32/5471_2.png) [@Gl1](https://forums.speedlife.net/u/Gl1)\ **Post date:** [November 16, 2011, 10:13am UTC](https://forums.speedlife.net/t/help-diagnose-computer-problem/218426/15 "2011-11-16T10:13:32Z")
I’m pretty sure sfc does work with the recovery partition as long as you cd to C: first. ---
**Author:** ![Tunerfreak](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/tunerfreak/32/7427_2.png) [@Tunerfreak](https://forums.speedlife.net/u/Tunerfreak)\ **Post date:** [November 16, 2011, 10:47am UTC](https://forums.speedlife.net/t/help-diagnose-computer-problem/218426/16 "2011-11-16T10:47:44Z")
sfc worked but said that “Windows Resource Protection found corrupt files but was unable to fix some of them” ---
**Author:** ![Tunerfreak](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/tunerfreak/32/7427_2.png) [@Tunerfreak](https://forums.speedlife.net/u/Tunerfreak)\ **Post date:** [November 16, 2011, 1:56pm UTC](https://forums.speedlife.net/t/help-diagnose-computer-problem/218426/17 "2011-11-16T13:56:55Z")
So is the consensus that its a windows problem? If thats the case im just going to go out and buy a SSD from BestBuy and install windows on that since I eventually wanted to do that ---
**Author:** ![JustinH](https://avatars.discourse-cdn.com/v4/letter/j/9fc29f/32.png) [@JustinH](https://forums.speedlife.net/u/JustinH)\ **Post date:** [November 16, 2011, 2:15pm UTC](https://forums.speedlife.net/t/help-diagnose-computer-problem/218426/18 "2011-11-16T14:15:01Z")
I usually boot to a copy of spinrite. That will tell you really quick if the drive has problems. It will take a week or so to try to fix them, but if it has a lot of bad sectors I just get rid of the drive and replace it. ---
**Author:** ![honda4life](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/honda4life/32/5300_2.png) [@honda4life](https://forums.speedlife.net/u/honda4life)\ **Post date:** [November 16, 2011, 3:03pm UTC](https://forums.speedlife.net/t/help-diagnose-computer-problem/218426/19 "2011-11-16T15:03:33Z")
Sounds like the drive overheated at first and failed, but from what I’m reading windows got corrupt. So this is my theory, you were gaming drive overheated computer restarted and got corrupt. ---
**Author:** ![Spam16v](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/spam16v/32/5287_2.png) [@Spam16v](https://forums.speedlife.net/u/Spam16v)\ **Post date:** [November 16, 2011, 3:16pm UTC](https://forums.speedlife.net/t/help-diagnose-computer-problem/218426/20 "2011-11-16T15:16:16Z")
get everything you want off it, and scrap it. [Next page](https://forums.speedlife.net/t/help-diagnose-computer-problem/218426.md?page=2)