# Help! v.DVD Burner **URL:** \ **Category:** NYSpeed Off Topic\ **Created:** [August 21, 2007, 6:31pm UTC](https://forums.speedlife.net/t/help-v-dvd-burner/34220 "2007-08-21T18:31:33Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Onyx\_Z32](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/onyx_z32/32/7581_2.png) [@Onyx\_Z32](https://forums.speedlife.net/u/Onyx_Z32)\ **Post date:** [August 21, 2007, 6:31pm UTC](https://forums.speedlife.net/t/help-v-dvd-burner/34220/1 "2007-08-21T18:31:33Z")
The last time the DVD burner in my PC worked was after I made the demo disks for the NYSpeed DVD… after that, I haven’t been able to burn DVDs or CDs with the drive. I’m able to read CDs and DVDs (I can still play Battlefield 🙂 ) but whenever I go to use a writing program it give me an error like _“please connect the device.”_ Now I NEED to get this working ASAP to burn some film I shot last week for a client. So I went out tonight and picked up an external DVD burner as a temporary solution… but I get the SAME errors with this drive too! If anyone has any idea what’s going on, please help! If there is anyone who is good with this stuff and wouldn’t mind taking a look at it I’d appreciate it. I’m not a total n00b when it comes to PC issues, but I’ve got no idea what’s going in here. :gotme: ---
**Author:** ![Rx3](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/rx3/32/7194_2.png) [@Rx3](https://forums.speedlife.net/u/Rx3)\ **Post date:** [August 21, 2007, 6:37pm UTC](https://forums.speedlife.net/t/help-v-dvd-burner/34220/2 "2007-08-21T18:37:15Z")
If you stop being a pussy and stay up late, maybe I will save you from yourself. You are not allowed to work on your own PC. ---
**Author:** ![Onyx\_Z32](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/onyx_z32/32/7581_2.png) [@Onyx\_Z32](https://forums.speedlife.net/u/Onyx_Z32)\ **Post date:** [August 21, 2007, 6:40pm UTC](https://forums.speedlife.net/t/help-v-dvd-burner/34220/3 "2007-08-21T18:40:04Z")
[SkunkApe]I’ll be up alllll night if you stop by[/SkunkApe] :gay3: … but seriously, I’ve got nothing going on tonight or tomorrow morning and I’d appreciate any help. ---
**Author:** ![ryanmcell](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/ryanmcell/32/7510_2.png) [@ryanmcell](https://forums.speedlife.net/u/ryanmcell)\ **Post date:** [August 21, 2007, 6:40pm UTC](https://forums.speedlife.net/t/help-v-dvd-burner/34220/4 "2007-08-21T18:40:51Z")
Both drives, same error… but they can read cd/dvd’s… sounds like software related. Which software are you using? ---
**Author:** ![MPD47](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/mpd47/32/7383_2.png) [@MPD47](https://forums.speedlife.net/u/MPD47)\ **Post date:** [August 21, 2007, 6:41pm UTC](https://forums.speedlife.net/t/help-v-dvd-burner/34220/5 "2007-08-21T18:41:06Z")
Hate to state it like this… Have you reinstalled the software/drivers? ---
**Author:** ![Rx3](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/rx3/32/7194_2.png) [@Rx3](https://forums.speedlife.net/u/Rx3)\ **Post date:** [August 21, 2007, 6:42pm UTC](https://forums.speedlife.net/t/help-v-dvd-burner/34220/6 "2007-08-21T18:42:01Z")
[quote=“MPD47,post:5,topic:34220"”] Hate to state it like this… Have you reinstalled the software/drivers? [/quote] That would be a good place to start. ---
**Author:** ![Onyx\_Z32](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/onyx_z32/32/7581_2.png) [@Onyx\_Z32](https://forums.speedlife.net/u/Onyx_Z32)\ **Post date:** [August 21, 2007, 6:46pm UTC](https://forums.speedlife.net/t/help-v-dvd-burner/34220/7 "2007-08-21T18:46:28Z")
[quote=“MPD47,post:5,topic:34220"”] Hate to state it like this… Have you reinstalled the software/drivers? [/quote] I can’t find the original drivers. They never shipped with the computer, instead I’m supposed to get them from some mystic Sony website… which has no idea what my computer is since it’s a custom job… I’m still searching. ---
**Author:** ![MPD47](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/mpd47/32/7383_2.png) [@MPD47](https://forums.speedlife.net/u/MPD47)\ **Post date:** [August 21, 2007, 6:54pm UTC](https://forums.speedlife.net/t/help-v-dvd-burner/34220/8 "2007-08-21T18:54:09Z")
Your DVD drive isnt custom. Should be extremely easy. What’s the make/model? ---
**Author:** ![Onyx\_Z32](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/onyx_z32/32/7581_2.png) [@Onyx\_Z32](https://forums.speedlife.net/u/Onyx_Z32)\ **Post date:** [August 21, 2007, 6:58pm UTC](https://forums.speedlife.net/t/help-v-dvd-burner/34220/9 "2007-08-21T18:58:00Z")
Well Duh, 🙂 Sony DW-Q28A I think I found one here: [http://drivers.softpedia.com/get/FIRMWARE/Sony/Sony-DW-Q28A-KYR6.shtml](http://drivers.softpedia.com/get/FIRMWARE/Sony/Sony-DW-Q28A-KYR6.shtml) but I don’t think I have a ‘KYR6’ or whatever that is… the driver on here now is from '01 and that is '06. ---
**Author:** ![MPD47](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/mpd47/32/7383_2.png) [@MPD47](https://forums.speedlife.net/u/MPD47)\ **Post date:** [August 21, 2007, 7:05pm UTC](https://forums.speedlife.net/t/help-v-dvd-burner/34220/10 "2007-08-21T19:05:07Z")
Josh here’s some good info for ya: > SOLUTION: To anyone experiencing problems with the SONY DW-Q28A DVDRW check your firmware. Turns out the drive is the same as the DRU-800A and you can update the firmware from KYS1 to KY04. Have been burning fine since the change, hope this helps others. > THANKS to all who helped out with this problem of mine. I really appreciate it. > **[DVD Decrypter Error Message](https://forum.videohelp.com/showthread.php?t=219764)** > > I can not burn a disk using Nero or DVD Decrypter with my brand new Sony DW-Q28A. My old Generic DVDRW works fine. I am getting this error message Not the same error as you, but some searching through google found multiple forums with people complaining about the drive and tons of issues with it, which eventually led me to that “fix”. Try the newest firmware/drivers and it SHOULD clear up. ---
**Author:** ![Onyx\_Z32](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/onyx_z32/32/7581_2.png) [@Onyx\_Z32](https://forums.speedlife.net/u/Onyx_Z32)\ **Post date:** [August 21, 2007, 7:12pm UTC](https://forums.speedlife.net/t/help-v-dvd-burner/34220/11 "2007-08-21T19:12:45Z")
I just tried that Mike… but that link to the firmware on that site doesn’t work, and another I found doesn’t work: _Looking for something at Sony? We’re sorry, but there is no Sony web page matching your entry._ ☹ ---
**Author:** ![Onyx\_Z32](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/onyx_z32/32/7581_2.png) [@Onyx\_Z32](https://forums.speedlife.net/u/Onyx_Z32)\ **Post date:** [August 21, 2007, 7:14pm UTC](https://forums.speedlife.net/t/help-v-dvd-burner/34220/12 "2007-08-21T19:14:29Z")
OK I’m finding more links but they look sooooo shady… ---
**Author:** ![MPD47](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/mpd47/32/7383_2.png) [@MPD47](https://forums.speedlife.net/u/MPD47)\ **Post date:** [August 21, 2007, 7:16pm UTC](https://forums.speedlife.net/t/help-v-dvd-burner/34220/13 "2007-08-21T19:16:47Z")
It already doesnt work, might as well go the shady route and just uninstall if they dont work. ---
**Author:** ![Onyx\_Z32](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/onyx_z32/32/7581_2.png) [@Onyx\_Z32](https://forums.speedlife.net/u/Onyx_Z32)\ **Post date:** [August 21, 2007, 7:22pm UTC](https://forums.speedlife.net/t/help-v-dvd-burner/34220/14 "2007-08-21T19:22:00Z")
Well KYR6 doesn’t work… says I don’t have the right drive. Trying to find KYS4 now… ---
**Author:** ![Onyx\_Z32](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/onyx_z32/32/7581_2.png) [@Onyx\_Z32](https://forums.speedlife.net/u/Onyx_Z32)\ **Post date:** [August 21, 2007, 7:28pm UTC](https://forums.speedlife.net/t/help-v-dvd-burner/34220/15 "2007-08-21T19:28:29Z")
Both firmware upgrades give me a _“No matched drive connected!”_ error… so, even the firmware upgrades can’t see the damn drive :mad: Someone on one of the forums said to disconnect the drive in device manager and restart the computer. Maybe I’ll try that… ---
**Author:** ![ryanmcell](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/ryanmcell/32/7510_2.png) [@ryanmcell](https://forums.speedlife.net/u/ryanmcell)\ **Post date:** [August 21, 2007, 7:33pm UTC](https://forums.speedlife.net/t/help-v-dvd-burner/34220/16 "2007-08-21T19:33:23Z")
Which software are you using to try to burn? Also your external one you just bought, what happens when you uninstall that from the device manager & re install with the drivers included on the cd for it? ---
**Author:** ![ryanmcell](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/ryanmcell/32/7510_2.png) [@ryanmcell](https://forums.speedlife.net/u/ryanmcell)\ **Post date:** [August 21, 2007, 7:35pm UTC](https://forums.speedlife.net/t/help-v-dvd-burner/34220/17 "2007-08-21T19:35:12Z")
[quote=“Onyx Z32,post:15,topic:34220"”] Someone on one of the forums said to disconnect the drive in device manager and restart the computer. Maybe I’ll try that… [/quote] Or just uninstall it then click action –\> scan for hardware changes. In XP it will auto re-install the driver. ---
**Author:** ![Onyx\_Z32](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/onyx_z32/32/7581_2.png) [@Onyx\_Z32](https://forums.speedlife.net/u/Onyx_Z32)\ **Post date:** [August 21, 2007, 7:38pm UTC](https://forums.speedlife.net/t/help-v-dvd-burner/34220/18 "2007-08-21T19:38:22Z")
[quote=“ryanmcell,post:16,topic:34220"”] Which software are you using to try to burn? Also your external one you just bought, what happens when you uninstall that from the device manager & re install with the drivers included on the cd for it? [/quote] _Any_ software… I’ve got several Sony writing programs specifically for HD video that no longer work. Roxio won’t see the drive to burn CDs. I can drag-n-drop files sometimes onto a disk, but when I use the wizard to write them it says there is no drive… I’ve disconnected the external drive to focus again on getting my internal one working. It didn’t come with drivers anyway and instead says Windows should be able to detect it… and it did. Windows recognized it fine with the exact model #, and installation was “successful” or so that’s what it said… ---
**Author:** ![Onyx\_Z32](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/onyx_z32/32/7581_2.png) [@Onyx\_Z32](https://forums.speedlife.net/u/Onyx_Z32)\ **Post date:** [August 21, 2007, 7:39pm UTC](https://forums.speedlife.net/t/help-v-dvd-burner/34220/19 "2007-08-21T19:39:57Z")
I’m using XP MCE by-the-way. ---
**Author:** ![JayS](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/jays/32/15375_2.png) [@JayS](https://forums.speedlife.net/u/JayS)\ **Post date:** [August 21, 2007, 7:40pm UTC](https://forums.speedlife.net/t/help-v-dvd-burner/34220/20 "2007-08-21T19:40:10Z")
Try going into the BIOS and letting it autodetect your drives. I had a problem in the past with my DVD drive becoming a CD Drive in the BIOS and then windows wouldn’t see it correctly. After you’ve done that boot into windows safe mode and remove everything under DVD/CDRom drives in device manager. Sometimes “ghost” devices will show up in device manager in safe mode that don’t show up otherwise. Reboot and let windows start normally and re-detect them. I’ve never seen windows need a driver for a DVD/CD burner. Hell, I just installed a drive with a special Kreon firmware for reading Xbox360 games and windows didn’t even need a driver for that. [Next page](https://forums.speedlife.net/t/help-v-dvd-burner/34220.md?page=2)