# Helpdesk **URL:** \ **Category:** PittSpeed Off Topic\ **Created:** [January 30, 2007, 1:18pm UTC](https://forums.speedlife.net/t/helpdesk/187729 "2007-01-30T13:18:13Z")\ **Posts on this page:** 1\ **Showing post:** 44
**Author:** ![fshowcars](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/fshowcars/32/5937_2.png) [@fshowcars](https://forums.speedlife.net/u/fshowcars)\ **Post date:** [January 31, 2007, 1:00pm UTC](https://forums.speedlife.net/t/helpdesk/187729/44 "2007-01-31T13:00:40Z")
> [@Feeling the Pressure yet?](https://forums.speedlife.net/t/feeling-the-pressure-yet/27352/36): > > That would be super easy if we only handled one type of call… but we literally support every system in the company. so do all help desks! you have to get the call to the right people if you can’t do it yourself… it’s the nature of the beast! i agree with whitey and chris… there are problems with every help desk but you have to start somewhere… i started on-site about 6 months back and in that time i sat and did a query of helpdesk tickets… 60% of which are quota increase requests for home directories… i wrote one script to increase quota by username and send an email out and all of a sudden the helpdesk escalation volumes got cut in half. one more script to reset NT account passwords cut that amount down in 1/2 again… the poeple here said that the help desk has NEVER run as smooth as it has now, because when they get a call to handle a quota or nt password, they type password %username% or quota %username% and it does the deed and emails the user… they close the ticket and it’s done… with two simple scripts that took me all of 2 days to complete… so start with collecting data and pinpoint the hangups… then move from there, someone somewhere can help… and if not, send them my resume… i can do side jobs on the weekend…LOL-z --- _[View the full topic](https://forums.speedlife.net/t/helpdesk/187729)._