# Helpdesk

**URL:** <https://forums.speedlife.net/t/helpdesk/187729>\
**Category:** PittSpeed Off Topic\
**Created:** [January 30, 2007, 1:18pm UTC](https://forums.speedlife.net/t/helpdesk/187729 "2007-01-30T13:18:13Z")\
**Posts on this page:** 1\
**Showing post:** 5

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**Author:** ![obi-1](https://avatars.discourse-cdn.com/v4/letter/o/ac8455/32.png) [@obi-1](https://forums.speedlife.net/u/obi-1)\
**Post date:** [January 30, 2007, 2:01pm UTC](https://forums.speedlife.net/t/helpdesk/187729/5 "2007-01-30T14:01:31Z")

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> [@need a tuning laptop ASAP](https://forums.speedlife.net/t/need-a-tuning-laptop-asap/27634/5):
>
> What is the basic set up of your helpdesk? Call come in… then what. Do they resolve issues or pass them? How many tiers are on your helpdesk?

We have at least 2 help desks. 1 for IT and one for Customer Support. Maybe another in business operations? :dunno:

They are both set up the same way. One person answers all the incoming calls, then assigns to the appropriate person to resolve. That’s it.

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