# Hilarity at towne bmw and mini **URL:** \ **Category:** NYSpeed Automotive\ **Created:** [November 29, 2012, 10:05am UTC](https://forums.speedlife.net/t/hilarity-at-towne-bmw-and-mini/227493 "2012-11-29T10:05:11Z")\ **Posts on this page:** 20\ **Page:** 5
**Author:** ![captain\_morgan1](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/captain_morgan1/32/5928_2.png) [@captain\_morgan1](https://forums.speedlife.net/u/captain_morgan1)\ **Post date:** [November 29, 2012, 1:14pm UTC](https://forums.speedlife.net/t/hilarity-at-towne-bmw-and-mini/227493/81 "2012-11-29T13:14:47Z")
I work for Towne, but out at the southwestern locations and this is the first I have heard of this. ---
**Author:** ![theblue](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/theblue/32/5074_2.png) [@theblue](https://forums.speedlife.net/u/theblue)\ **Post date:** [November 29, 2012, 1:22pm UTC](https://forums.speedlife.net/t/hilarity-at-towne-bmw-and-mini/227493/82 "2012-11-29T13:22:40Z")
you must be important! šŸ˜ƒ ---
**Author:** ![GV1390](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/gv1390/32/5432_2.png) [@GV1390](https://forums.speedlife.net/u/GV1390)\ **Post date:** [November 29, 2012, 1:28pm UTC](https://forums.speedlife.net/t/hilarity-at-towne-bmw-and-mini/227493/83 "2012-11-29T13:28:05Z")
> [@theblue](#): > > you must be important! šŸ˜ƒ Haha. ---
**Author:** ![05OrangeSS](https://avatars.discourse-cdn.com/v4/letter/0/eada6e/32.png) [@05OrangeSS](https://forums.speedlife.net/u/05OrangeSS)\ **Post date:** [November 29, 2012, 1:45pm UTC](https://forums.speedlife.net/t/hilarity-at-towne-bmw-and-mini/227493/84 "2012-11-29T13:45:56Z")
Talked to my buddy joe whoā€™s a tech there. Said the car was out of warranty and wasnā€™t purchased or serviced there so they didnā€™t wanna help him out because the car is out of warranty. ---
**Author:** ![captain\_morgan1](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/captain_morgan1/32/5928_2.png) [@captain\_morgan1](https://forums.speedlife.net/u/captain_morgan1)\ **Post date:** [November 29, 2012, 1:48pm UTC](https://forums.speedlife.net/t/hilarity-at-towne-bmw-and-mini/227493/85 "2012-11-29T13:48:23Z")
> [@theblue](#): > > you must be important! šŸ˜ƒ nope lol im in sales not service ---
**Author:** ![yamba6](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/yamba6/32/5161_2.png) [@yamba6](https://forums.speedlife.net/u/yamba6)\ **Post date:** [November 29, 2012, 1:58pm UTC](https://forums.speedlife.net/t/hilarity-at-towne-bmw-and-mini/227493/86 "2012-11-29T13:58:47Z")
> [@05OrangeSS](#): > > Talked to my buddy joe whoā€™s a tech there. Said the car was out of warranty and wasnā€™t purchased or serviced there so they didnā€™t wanna help him out because the car is out of warranty. This explains a lot if true. If it wasnt bought there, you go back to who you bought it from to ā€œSEEā€ if they will fix/help fix the car after the issues youā€™ve had. Especially if you have never serviced or bought the car from them. The only thing the dealer could do for you is see if BMW will pay to fix/help pay to fix your problem. You cant give a bad name to a dealer for not helping you if you have never gone to them for anything/never got the car from them and its not in warranty, that comes out of there pocket. now also being younger, they probably look at it as a waste of there time. you probably wont come back to them to buy another car, you probably wont get other service done there since you want warranty work done after warrantyā€¦ if they do get the warranty work done, it ties up there mechanic and they make nothing off if when they could put that mechanic towards other uses. Sorry but again if this is all true, you are shit out of luck and are actually in the wrong on what you are doing. ---
**Author:** ![Beck](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/beck/32/28683_2.png) [@Beck](https://forums.speedlife.net/u/Beck)\ **Post date:** [November 29, 2012, 2:16pm UTC](https://forums.speedlife.net/t/hilarity-at-towne-bmw-and-mini/227493/87 "2012-11-29T14:16:42Z")
> [@05OrangeSS](#): > > Talked to my buddy joe whoā€™s a tech there. Said the car was out of warranty and wasnā€™t purchased or serviced there so they didnā€™t wanna help him out because the car is out of warranty. See last page, when I called this. ---------- Post added at 05:16 PM ---------- Previous post was at 05:16 PM ---------- You might pay $20 more to get your oil changed at a dealer, but itā€™s reasons like this that it makes a whole lot of sense. ---
**Author:** ![Deathproof](https://avatars.discourse-cdn.com/v4/letter/d/dec6dc/32.png) [@Deathproof](https://forums.speedlife.net/u/Deathproof)\ **Post date:** [November 29, 2012, 2:26pm UTC](https://forums.speedlife.net/t/hilarity-at-towne-bmw-and-mini/227493/88 "2012-11-29T14:26:46Z")
If this dude was actually baller heā€™d flip the car on its roof with a skid steer and leave it in the parking lot, and then buy a new M5 somewhere else and do a giant heater right next to his old M6. Iā€™m not saying the dealership was wrong, just that if he really is so pissed about it he should have done something more impressive than make a sign. Or man up and fix it himself. ---
**Author:** ![goff](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/goff/32/7494_2.png) [@goff](https://forums.speedlife.net/u/goff)\ **Post date:** [November 29, 2012, 2:45pm UTC](https://forums.speedlife.net/t/hilarity-at-towne-bmw-and-mini/227493/89 "2012-11-29T14:45:22Z")
LOL at some of the info in this thread. This car came in from another shop because the customer wanted to see if warranty would cover the repairs even though it was out of new car warranty. I looked at the car, it needs a VANOS hose that is internal to the engine, and an oil pump. We were going to warranty the repair until I checked history and found insufficient oil change records. We contacted the customer to see if they had any records, I donā€™t know what he gave us, but we sent it to BMW and they ultimately decided it wouldnt be covered. We tried to work with the customer, we didnt just tell him youre on your own right away. Also this car was not purchased at Towne BMW and from what I remember the car was never serviced there either (i looked at it like 5 weeks ago so i dont completely remember) We warranty things on vehicles out of warranty all the time, usually for our good customers. Also Iā€™m not sure where the $7000 repair estimate came from, I never actually wrote up a quote because I assumed it was going to be repaired under warranty. ---
**Author:** ![Resurrected\_J](https://avatars.discourse-cdn.com/v4/letter/r/85f322/32.png) [@Resurrected\_J](https://forums.speedlife.net/u/Resurrected_J)\ **Post date:** [November 29, 2012, 3:00pm UTC](https://forums.speedlife.net/t/hilarity-at-towne-bmw-and-mini/227493/90 "2012-11-29T15:00:09Z")
> [@goff](#): > > LOL at some of the info in this thread. > > This car came in from another shop because the customer wanted to see if warranty would cover the repairs even though it was out of new car warranty. I looked at the car, it needs a VANOS hose that is internal to the engine, and an oil pump. We were going to warranty the repair until I checked history and found insufficient oil change records. We contacted the customer to see if they had any records, I donā€™t know what he gave us, but we sent it to BMW and they ultimately decided it wouldnt be covered. > > We tried to work with the customer, we didnt just tell him youre on your own right away. Also this car was not purchased at Towne BMW and from what I remember the car was never serviced there either (i looked at it like 5 weeks ago so i dont completely remember) > > We warranty things on vehicles out of warranty all the time, usually for our good customers. Also Iā€™m not sure where the $7000 repair estimate came from, I never actually wrote up a quote because I assumed it was going to be repaired under warranty. I believe all of this, the owner of towne is a super nice guy. And goff def knows his shit when it comes to BMWā€™s! šŸ™‚ ---
**Author:** ![Willybeen](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/willybeen/32/7351_2.png) [@Willybeen](https://forums.speedlife.net/u/Willybeen)\ **Post date:** [November 29, 2012, 3:03pm UTC](https://forums.speedlife.net/t/hilarity-at-towne-bmw-and-mini/227493/91 "2012-11-29T15:03:22Z")
Thumbs up Goff ---
**Author:** ![cougarspeed](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/cougarspeed/32/7468_2.png) [@cougarspeed](https://forums.speedlife.net/u/cougarspeed)\ **Post date:** [November 29, 2012, 3:04pm UTC](https://forums.speedlife.net/t/hilarity-at-towne-bmw-and-mini/227493/92 "2012-11-29T15:04:48Z")
I donā€™t care if it is one day or one mile out of warranty. What would give someone the idea that because they are ā€œcloseā€ to being in warranty that they should be covered? When does it end? 5k miles, 10k? 1yr? 2yr? You canā€™t just make your own assumptions of what a company should do for you outside of predetermined timelines. This is dumb as hell and this guy fucking blows. Also BMW replaced some parts for me outside of warranty on my M5 hahahahahahhahahaha. ---
**Author:** ![Willybeen](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/willybeen/32/7351_2.png) [@Willybeen](https://forums.speedlife.net/u/Willybeen)\ **Post date:** [November 29, 2012, 3:29pm UTC](https://forums.speedlife.net/t/hilarity-at-towne-bmw-and-mini/227493/93 "2012-11-29T15:29:00Z")
A couple thingsā€¦ A. If he had diligent service records kept at this bmw dealer and he bought the car (or multiple cars) from this particular dealer, I could see him having a better chance. (Again no obligation from the dealer) and B. If he had a legitimate complaint while still in the mileage AND TIME FRAME of the warranty, and it went through the service dept and they denied the claimā€¦ ffwd 3 months later and it multiplied, then maybe i would thing they would be more obligated to do something about it. (Hence why I have complained every time the rattle goes unfixed) Sucks to be this guy, but heā€™s showing everybody what an ass he is by retaliating. YamBagā€¦ tell him Iā€™ll give him 500 bucks for it, unfixed. ---
**Author:** ![Onyx\_Z32](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/onyx_z32/32/7581_2.png) [@Onyx\_Z32](https://forums.speedlife.net/u/Onyx_Z32)\ **Post date:** [November 29, 2012, 4:01pm UTC](https://forums.speedlife.net/t/hilarity-at-towne-bmw-and-mini/227493/94 "2012-11-29T16:01:37Z")
> [@goff](#): > > ā€¦l I checked history and found insufficient oil change records. We contacted the customer to see if they had any records, I donā€™t know what he gave us, but we sent it to BMW and they ultimately decided it wouldnt be covered. Whatā€™s the oil change interval on these cars? For some reason Iā€™m pulling 15k out of my head which would mean at 28k miles heā€™d only have been required to have 1 oil change? Iā€™m probably wrong though? ---
**Author:** ![Willybeen](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/willybeen/32/7351_2.png) [@Willybeen](https://forums.speedlife.net/u/Willybeen)\ **Post date:** [November 29, 2012, 4:07pm UTC](https://forums.speedlife.net/t/hilarity-at-towne-bmw-and-mini/227493/95 "2012-11-29T16:07:08Z")
Theyā€™re conditionally basedā€¦ So 15k isnā€™t out of the question. ---
**Author:** ![Blue\_Eyed\_Devil](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/blue_eyed_devil/32/7292_2.png) [@Blue\_Eyed\_Devil](https://forums.speedlife.net/u/Blue_Eyed_Devil)\ **Post date:** [November 29, 2012, 4:16pm UTC](https://forums.speedlife.net/t/hilarity-at-towne-bmw-and-mini/227493/96 "2012-11-29T16:16:11Z")
I was thinking the same thing. How many oil changes could he have missed? Arenā€™t they ā€œfreeā€ anyway? ---
**Author:** ![Beck](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/beck/32/28683_2.png) [@Beck](https://forums.speedlife.net/u/Beck)\ **Post date:** [November 29, 2012, 4:45pm UTC](https://forums.speedlife.net/t/hilarity-at-towne-bmw-and-mini/227493/97 "2012-11-29T16:45:42Z")
> [@Blue Eyed Devil](#): > > I was thinking the same thing. How many oil changes could he have missed? Arenā€™t they ā€œfreeā€ anyway? First 4 years, I believe. Itā€™s also based on time, so Iā€™d imagine itā€™s ~6 months as an interval. Thats ~10+ oil changes he probably couldnā€™t account for. Manufacturers are willing to bend A LOT for people who service regularly with their dealers. ---
**Author:** ![Scott](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/scott/32/7603_2.png) [@Scott](https://forums.speedlife.net/u/Scott)\ **Post date:** [November 29, 2012, 5:09pm UTC](https://forums.speedlife.net/t/hilarity-at-towne-bmw-and-mini/227493/98 "2012-11-29T17:09:28Z")
I should have done this for the Benz. ---
**Author:** ![gray\_es300](https://avatars.discourse-cdn.com/v4/letter/g/4af34b/32.png) [@gray\_es300](https://forums.speedlife.net/u/gray_es300)\ **Post date:** [November 29, 2012, 5:38pm UTC](https://forums.speedlife.net/t/hilarity-at-towne-bmw-and-mini/227493/99 "2012-11-29T17:38:39Z")
^The Mercedes dealership is the worst. Thats all we used to buy but finally just got fed up with the dealership, and the garbage Mercedes was putting out in the late 90ā€™s ---
**Author:** ![newman](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/newman/32/7569_2.png) [@newman](https://forums.speedlife.net/u/newman)\ **Post date:** [November 29, 2012, 6:12pm UTC](https://forums.speedlife.net/t/hilarity-at-towne-bmw-and-mini/227493/100 "2012-11-29T18:12:49Z")
Can someone please post a link to this kidā€™s FB? [Previous page](https://forums.speedlife.net/t/hilarity-at-towne-bmw-and-mini/227493.md?page=4) [Next page](https://forums.speedlife.net/t/hilarity-at-towne-bmw-and-mini/227493.md?page=6)