# I hate people who ask for help, but insist they know how to fix it **URL:** \ **Category:** Shift518 Off Topic\ **Created:** [September 15, 2009, 8:27am UTC](https://forums.speedlife.net/t/i-hate-people-who-ask-for-help-but-insist-they-know-how-to-fix-it/246817 "2009-09-15T08:27:32Z")\ **Posts on this page:** 1\ **Showing post:** 11
**Author:** ![Ilya](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/ilya/32/6404_2.png) [@Ilya](https://forums.speedlife.net/u/Ilya)\ **Post date:** [September 15, 2009, 10:48am UTC](https://forums.speedlife.net/t/i-hate-people-who-ask-for-help-but-insist-they-know-how-to-fix-it/246817/11 "2009-09-15T10:48:21Z")
> [@WTB: Queen Bed Frame](https://forums.speedlife.net/t/wtb-queen-bed-frame/22995/3): > > I’m not in IT (ok, maybe I am a little bit), but I deal with similar problems with my users. > > One of the websites I run has a “forgot password” link that when clicked instructs the user to check their email (even tells them which email to check) for their temp password. > > At least once a week we get a call that goes something like: > > Them: “Hi, I forgot my password, so I clicked the link. But my password still doesn’t work.” > Me: “How long ago did you click the link? Sometimes the email takes a few minutes to get to you.” > Them: “Ohh, I’m supposed to check my email?” > Me: “Yes, the message box instructs you to do so.” > Them: “Well, which email? I have several.” > Me: /facepalm “Please click the link again and then check the email that is displayed in the message box.” > Them: “Can’t you just reset it from there?” > Me: “No.” (Actually, I can.) > -Short Pause- > Them :“Ok, I got it now.” > > I’ve learned that message boxes are totally useless for instructing a user. Make them bold and red. Underline and italics too. --- _[View the full topic](https://forums.speedlife.net/t/i-hate-people-who-ask-for-help-but-insist-they-know-how-to-fix-it/246817)._