# I hate Verizon
**URL:** https://forums.speedlife.net/t/i-hate-verizon/55119
**Category:** NYSpeed Off Topic
**Created:** [September 18, 2008, 8:06am UTC](https://forums.speedlife.net/t/i-hate-verizon/55119 "2008-09-18T08:06:38Z")
**Posts on this page:** 17
**Page:** 2
### Author:  [@bracketracer](https://forums.speedlife.net/u/bracketracer)
#### Post date: [September 18, 2008, 10:38am UTC](https://forums.speedlife.net/t/i-hate-verizon/55119/21 "2008-09-18T10:38:54Z")
Mike…don’t even get me started. I started business phone service with them on 9/15/07. The first time my billing was correct was this most recent bill. The rest have been astronomical, and I have phone logs, contact information, and conversations to show that I have literally spent almost 50 hours over the course of 10 months trying to have things straightened out. They’re horrible. Seriously, the most horrible customer service experience I’ve had from any company by a factor of 10.
Oh yeah, and it took them 7 weeks from time of original order to have my DSL service on. Both buildings on either side of me already had their DSL, so it wasn’t a case of running wire.
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### Author:  [@Harvey](https://forums.speedlife.net/u/Harvey)
#### Post date: [September 18, 2008, 11:27am UTC](https://forums.speedlife.net/t/i-hate-verizon/55119/22 "2008-09-18T11:27:16Z")
\<3 Verizon on both the wireless division and the business communications side. I’ve never had a problem, even a small one. Sprint on the other hand…
That’s too bad Mike. I PMed you the guy we deal with for Verizon at work, he may be able to help.
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### Author:  [@boxxa](https://forums.speedlife.net/u/boxxa)
#### Post date: [September 18, 2008, 11:43am UTC](https://forums.speedlife.net/t/i-hate-verizon/55119/23 "2008-09-18T11:43:55Z")
I am gonna go home and check my verizon landline bill…
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### Author:  [@nitroinsane](https://forums.speedlife.net/u/nitroinsane)
#### Post date: [September 18, 2008, 12:12pm UTC](https://forums.speedlife.net/t/i-hate-verizon/55119/24 "2008-09-18T12:12:14Z")
I am ready to just cancel my cell phone through verizon. I pay 165 dollars a month for my phone.I get horrible customer service. I am also out a phone for a week until they can send me a new one. which I had to pay 50 buck for because my phone not charging is not covered under the warranty.
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### Author:  [@JEG](https://forums.speedlife.net/u/JEG)
#### Post date: [September 18, 2008, 12:22pm UTC](https://forums.speedlife.net/t/i-hate-verizon/55119/25 "2008-09-18T12:22:00Z")
> [@Clean Baldy](#):
>
> Well, if the land line are shady… so is the wireless division.
>
> I left one job, and had to pull my phone from the company. (They paid for my phone, but I was allowed to keep my number)
>
> When I left, I went to VZWireless’ store and told them to pull the phone back to me personally.
>
> They said “you’ll be pro-rated a few bucks” and I agreed that was an acceptable condition.
>
> I was on the 450 plan, so I used my #MIN to check my minutes as I hadn’t paid for my own phone for a year and didn’t really know what I used.
>
> When I got close to 450, I upgraded my account to 900 and agreed to the pro-rate fees again.
>
> Well… end of the month comes and I have a $800 bill. They told me that I went over my minutes by 411, because when I left the company I had only 39 left for the month.
>
> My phone doing #MIN didn’t mention this, nor did the guy behind the counter.
>
> They took the extra funds off, after I explained what happened. It wasn’t simple either, and involved almost yelling and saying “Don’t you dare fuck me in the ass over your mistake!” (Literally said that)
>
> NEXT MONTH, I get late fees, and another $500 bill. The lady messed up the last months problems and I got billed again a whole bunch of extra minutes that I didn’t use. Trying to explain what happened last month to a person who sees new issues on this months bill was a time consuming and annoying process.
>
> This is month 5, and I finally have my bill straight. #MIN shows my minutes correctly, and my 2 year contract is up.
>
> My girlfriend is the only reason I keep verizon. Free IN calling/text/pix.
>
> I miss my Cingular with roll-over. They had great service too, when I was with them 5 years ago…
I had the EXACT same thing happen to me where they charged me for 1200 txt messages (when I paid extra for unlimited on my plan). when I asked for a printout of who they were sent to and when they were sent they said they would ONLY after I pay my ridiculous bill. I told them untill you show me proof of where I sent these 1200 text messages to I will not pay this bill.
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### Author:  [@boxxa](https://forums.speedlife.net/u/boxxa)
#### Post date: [September 18, 2008, 12:23pm UTC](https://forums.speedlife.net/t/i-hate-verizon/55119/26 "2008-09-18T12:23:21Z")
> [@nitroinsane](#):
>
> I am ready to just cancel my cell phone through verizon. I pay 165 dollars a month for my phone.I get horrible customer service. I am also out a phone for a week until they can send me a new one. which I had to pay 50 buck for because my phone not charging is not covered under the warranty.
Most cell companies have outside parties that do their insurance. If its a claim through them and out of warranty, they always need the phone sent to them. Also since its an outside company, you need to call them since verizon will know nothing about your claim. I was in the same boat with service and canceled and moved to ATT for a few reasons. Other than my fiasco to return my original phone and get the iPhone, I have never had problems with them
I got insurance on my phone through [SquareTrade.com](http://SquareTrade.com) which guarantees a check to buy a phone or new phone within 5 days and that is the best I have seen.
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### Author:  [@nitroinsane](https://forums.speedlife.net/u/nitroinsane)
#### Post date: [September 18, 2008, 12:30pm UTC](https://forums.speedlife.net/t/i-hate-verizon/55119/27 "2008-09-18T12:30:33Z")
> [@boxxa](#):
>
> Most cell companies have outside parties that do their insurance. If its a claim through them and out of warranty, they always need the phone sent to them. Also since its an outside company, you need to call them since verizon will know nothing about your claim. I was in the same boat with service and canceled and moved to ATT for a few reasons. Other than my fiasco to return my original phone and get the iPhone, I have never had problems with them
>
> I got insurance on my phone through [SquareTrade.com](http://SquareTrade.com) which guarantees a check to buy a phone or new phone within 5 days and that is the best I have seen.
My issue is with my last phone i was able to go to verizon and get it replaced there. now they are unable.
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### Author:  [@Anonymity](https://forums.speedlife.net/u/Anonymity)
#### Post date: [September 18, 2008, 1:04pm UTC](https://forums.speedlife.net/t/i-hate-verizon/55119/28 "2008-09-18T13:04:02Z")
> [@ineedacar](#):
>
mike sorry about ur phone, but this is the best part about this thread.
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### Author:  [@Inn-Tune](https://forums.speedlife.net/u/Inn-Tune)
#### Post date: [September 18, 2008, 1:31pm UTC](https://forums.speedlife.net/t/i-hate-verizon/55119/29 "2008-09-18T13:31:00Z")
> [@bracketracer](#):
>
> Mike…don’t even get me started. I started business phone service with them on 9/15/07. The first time my billing was correct was this most recent bill. The rest have been astronomical, and I have phone logs, contact information, and conversations to show that I have literally spent almost 50 hours over the course of 10 months trying to have things straightened out. They’re horrible. Seriously, the most horrible customer service experience I’ve had from any company by a factor of 10.
>
> Oh yeah, and it took them 7 weeks from time of original order to have my DSL service on. Both buildings on either side of me already had their DSL, so it wasn’t a case of running wire.
We’ve got Road Runner for internet plus Vonage for our phone and fax lines now. It’s cheaper overall, faster internet service, and Vonage has some real nice features which are free. We’ll see how it goes in the long run, but it’s been 2 weeks and so far so good.
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### Author:  [@Carnut](https://forums.speedlife.net/u/Carnut)
#### Post date: [September 18, 2008, 1:33pm UTC](https://forums.speedlife.net/t/i-hate-verizon/55119/30 "2008-09-18T13:33:06Z")
> [@Inn-Tune"](#):
>
> After having a nightmare with their cell service and over the last few months getting charged hundreds of dollars in fees which they could not explain at all on our shop’s phone service I cancelled with them 2 weeks ago…so I thought.
>
> We’ve been using our new phone service since then and today I called Verizon to try and pay our closing balance.
>
> The first two calls I was put on hold multiple times and after about 15 minutes each time, they hung up.
>
> The third time I was on the line for 30 minutes and the end result was they gave me a confirmation number for cancellation of internet service, and an order # for cancellation of the phone service which had not completed. They couldn’t tell me when cancellation of phone service would complete or what our final balance was. Apparently 2 weeks isn’t enough time for them. They proceeded to tell me it may be up to 8 weeks before I receive a final bill. It sounds like they’re trying to get another month or so of phone billing out of us.
>
> They claim the hundreds of dollars in random fees is for “periodic service fees” which they couldn’t describe other than to say they are assessed on a periodic basis. I asked how often these new charges would be assessed, annually, quarterly? They said it’s not on a regular basis. So I ask what they’re based on and what they’re for… “That’s handled by the corporate office.” I told them I want the number to the corporate office then. They said the corporate office can only be reached from a Verizon satellite office. We weren’t warned in any way that these new charges would be appearing on our bills.
>
> Could they be more shady? Consider yourselves warned…
Agreed,
When we were open it was the same bullshit. There was times where I would be on hold for 45-60 minutes at a time just to get a fucking confirmation number. God forbid you hang up and not get verification that something was done because their system seems unable to record any information about your account whatsoever.
Verizon blows.
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### Author:  [@Final\_GTS](https://forums.speedlife.net/u/Final_GTS)
#### Post date: [September 18, 2008, 6:17pm UTC](https://forums.speedlife.net/t/i-hate-verizon/55119/31 "2008-09-18T18:17:36Z")
While we are all on the “Verizon Blows” wagon and on the topic of shitty companies in general… can I geta show of hands who hates UPS with a passion? They are the most arrogant and shady company I have ever dealt with. From “inventing” storms and “acts of god” to prevent having to pay back a gauranteed shipment, to shady dealings with their insurance coverage, to double and triple billing from different divisions… the list goes on.
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### Author:  [@boxxa](https://forums.speedlife.net/u/boxxa)
#### Post date: [September 18, 2008, 9:14pm UTC](https://forums.speedlife.net/t/i-hate-verizon/55119/32 "2008-09-18T21:14:53Z")
> [@nitroinsane](#):
>
> My issue is with my last phone i was able to go to verizon and get it replaced there. now they are unable.
Ya I had a phone break for no reason. The screen freaked out within a month of buying it. I brought it in and their tech center just gave me another one for free since there was no physical damage. I don’t understand why they wouldn’t replace insurance phones in store either since the tech support isn’t verizon employees either but just annoying shit like that confused me.
Thats why I use my own third party companies for warranties and insurance. [SquareTrade.com](http://SquareTrade.com) my friend led me on to after I read about it on here. We were running down main street after the bars in Tonawanda one night and he slammed his iPhone onto the ground and shattered the screen. He got a check for a new one in 3 days so I was sold on it.
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### Author:  [@woz](https://forums.speedlife.net/u/woz)
#### Post date: [September 19, 2008, 5:06pm UTC](https://forums.speedlife.net/t/i-hate-verizon/55119/33 "2008-09-19T17:06:50Z")
> [@nitroinsane](#):
>
> My issue is with my last phone i was able to go to verizon and get it replaced there. now they are unable.
1yr warranty from original purchase date or phone, 3months on replacement, which ever warranty is greater is what is honored. outside of that if u have insurance its $50
and although vzw does hire 3rd party techs the phones and everyhting still come from vzw stock, the techs ARE fucking worthless tho.
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### Author:  [@nitroinsane](https://forums.speedlife.net/u/nitroinsane)
#### Post date: [September 19, 2008, 6:10pm UTC](https://forums.speedlife.net/t/i-hate-verizon/55119/34 "2008-09-19T18:10:17Z")
I will cancel my verizon next week. I warrantied my pos phone and for the next five days I am phone less.I asked to activate my old phone they said for twenty dollars.I flipped out on the girl and asked for her manager.Iasked her to explain to me why I should have to pay twenty extra dollars to use the phone I pay 160.00dollars a month for.she had no answer but it is policy.fuck verizon I am a 6 year loyal customer and to them it means nothing
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### Author:  [@boxxa](https://forums.speedlife.net/u/boxxa)
#### Post date: [September 19, 2008, 6:15pm UTC](https://forums.speedlife.net/t/i-hate-verizon/55119/35 "2008-09-19T18:15:27Z")
> [@nitroinsane](#):
>
> I will cancel my verizon next week. I warrantied my pos phone and for the next five days I am phone less.I asked to activate my old phone they said for twenty dollars.I flipped out on the girl and asked for her manager.Iasked her to explain to me why I should have to pay twenty extra dollars to use the phone I pay 160.00dollars a month for.she had no answer but it is policy.fuck verizon I am a 6 year loyal customer and to them it means nothing
you should have called and tried to swap the ids. Usually they do it. I used to break a phone on verzion prolly every 2-3 months and I always had a backup to use when I waited for the replacement.
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### Author:  [@nitroinsane](https://forums.speedlife.net/u/nitroinsane)
#### Post date: [September 19, 2008, 6:17pm UTC](https://forums.speedlife.net/t/i-hate-verizon/55119/36 "2008-09-19T18:17:44Z")
> [@boxxa](#):
>
> you should have called and tried to swap the ids. Usually they do it. I used to break a phone on verzion prolly every 2-3 months and I always had a backup to use when I waited for the replacement.
That is who told me of this charge.I did it online for free though.this phone is 3months old andy
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### Author:  [@Geehee](https://forums.speedlife.net/u/Geehee)
#### Post date: [September 19, 2008, 6:48pm UTC](https://forums.speedlife.net/t/i-hate-verizon/55119/37 "2008-09-19T18:48:12Z")
> [@nitroinsane](#):
>
> I will cancel my verizon next week. I warrantied my pos phone and for the next five days I am phone less.I asked to activate my old phone they said for twenty dollars.I flipped out on the girl and asked for her manager.Iasked her to explain to me why I should have to pay twenty extra dollars to use the phone I pay 160.00dollars a month for.she had no answer but it is policy.fuck verizon I am a 6 year loyal customer and to them it means nothing
go to a different store. esn change online. esn change over the phone.
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