# Need help "updating" windows service pack **URL:** \ **Category:** NYSpeed Off Topic\ **Created:** [April 14, 2013, 7:09pm UTC](https://forums.speedlife.net/t/need-help-updating-windows-service-pack/229985 "2013-04-14T19:09:28Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![deebo](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/deebo/32/5218_2.png) [@deebo](https://forums.speedlife.net/u/deebo)\ **Post date:** [April 14, 2013, 7:09pm UTC](https://forums.speedlife.net/t/need-help-updating-windows-service-pack/229985/1 "2013-04-14T19:09:28Z")
trying to open aemTuner on my laptop i just purchased. it worked on my others windows7 laptop no problem at all. i try to install the 3.5 SP1 that is required to run a long side the program and it does not work. this is the message i get when trying to open aemtuner: the application has failed to start because it’s side-by-side configuration is incorrect. please see the application event log or use the command-line sxstrace.exe tool for more details (idk wtf this means?) so i download the service pack because i believe this is what it is referring to and it says " you must use “turn windows features on or off” in the control panel to install or configure microsoft .net framework 3.5 sp1 . tried this (checked both boxes?) still doesnt install correctly i am also certain windows 7 comes with this update by default but why won’t it work? ---
**Author:** ![STEALTTH](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/stealtth/32/7582_2.png) [@STEALTTH](https://forums.speedlife.net/u/STEALTTH)\ **Post date:** [April 14, 2013, 7:19pm UTC](https://forums.speedlife.net/t/need-help-updating-windows-service-pack/229985/2 "2013-04-14T19:19:00Z")
Did you try rebooting after you checked the boxes before installing again? ---
**Author:** ![ProgRocker](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/progrocker/32/5434_2.png) [@ProgRocker](https://forums.speedlife.net/u/ProgRocker)\ **Post date:** [April 14, 2013, 7:50pm UTC](https://forums.speedlife.net/t/need-help-updating-windows-service-pack/229985/3 "2013-04-14T19:50:29Z")
whats the event log say? ---
**Author:** ![deebo](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/deebo/32/5218_2.png) [@deebo](https://forums.speedlife.net/u/deebo)\ **Post date:** [April 14, 2013, 7:53pm UTC](https://forums.speedlife.net/t/need-help-updating-windows-service-pack/229985/4 "2013-04-14T19:53:45Z")
i dont know what the event log is. online it told me to to do that too but it didn’t actually explain how to find it. i rebooted and still does not work ---
**Author:** ![itsJim](https://avatars.discourse-cdn.com/v4/letter/i/c67d28/32.png) [@itsJim](https://forums.speedlife.net/u/itsJim)\ **Post date:** [April 14, 2013, 8:05pm UTC](https://forums.speedlife.net/t/need-help-updating-windows-service-pack/229985/5 "2013-04-14T20:05:50Z")
Windows 7 should come with .NET framework 3.5. Without even googling your issue what I would do is run the dotnet cleanup tool: [http://blogs.msdn.com/cfs-file.ashx/\_\_key/CommunityServer-Components-PostAttachments/00-08-90-44-93/dotnetfx\_5F00\_cleanup\_5F00\_tool.zip](http://blogs.msdn.com/cfs-file.ashx/__key/CommunityServer-Components-PostAttachments/00-08-90-44-93/dotnetfx_5F00_cleanup_5F00_tool.zip) Then I would reinstall .NET 3.5 SP1 from here: [http://www.microsoft.com/en-us/download/details.aspx?id=25150](http://www.microsoft.com/en-us/download/details.aspx?id=25150) ---
**Author:** ![deebo](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/deebo/32/5218_2.png) [@deebo](https://forums.speedlife.net/u/deebo)\ **Post date:** [April 14, 2013, 8:20pm UTC](https://forums.speedlife.net/t/need-help-updating-windows-service-pack/229985/6 "2013-04-14T20:20:15Z")
i did that, and this is the error i get everytime ---
**Author:** ![STEALTTH](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/stealtth/32/7582_2.png) [@STEALTTH](https://forums.speedlife.net/u/STEALTTH)\ **Post date:** [April 14, 2013, 8:29pm UTC](https://forums.speedlife.net/t/need-help-updating-windows-service-pack/229985/7 "2013-04-14T20:29:10Z")
Just throwing these out there because of issues I’ve seen with windows 7 installs… try turning off UAC (user access controls) under control panel --\>user accounts–\>change user account controls and turn them down all the way. Reboot then when installing, right click on the installer and select the option for troubleshoot compatibility. Then run the recommended settings. If that doesn’t work, you can always try to uninstall all the versions of .net, then reboot and install the newest version (4.0) or something… [http://www.microsoft.com/en-us/download/details.aspx?id=17851](http://www.microsoft.com/en-us/download/details.aspx?id=17851) ---
**Author:** ![deebo](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/deebo/32/5218_2.png) [@deebo](https://forums.speedlife.net/u/deebo)\ **Post date:** [April 14, 2013, 9:03pm UTC](https://forums.speedlife.net/t/need-help-updating-windows-service-pack/229985/8 "2013-04-14T21:03:53Z")
just did all of that. then deleted aem tuner and reinstalled and rebooted. still says the same error ☹ ---
**Author:** ![Dekar12](https://avatars.discourse-cdn.com/v4/letter/d/41988e/32.png) [@Dekar12](https://forums.speedlife.net/u/Dekar12)\ **Post date:** [April 15, 2013, 5:46am UTC](https://forums.speedlife.net/t/need-help-updating-windows-service-pack/229985/9 "2013-04-15T05:46:58Z")
Try the 2.97 version of the AEM Software. You will need to get .net installed and updated (3.5), though I am not sure why it is giving you problems installing. Have you tried installing items through windows update in the control panel? ---------- Post added at 08:46 AM ---------- Previous post was at 08:45 AM ---------- Also, give this a shot, it might help, might not. [http://www.microsoft.com/en-us/download/details.aspx?id=26347](http://www.microsoft.com/en-us/download/details.aspx?id=26347) ---
**Author:** ![deebo](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/deebo/32/5218_2.png) [@deebo](https://forums.speedlife.net/u/deebo)\ **Post date:** [April 15, 2013, 6:26am UTC](https://forums.speedlife.net/t/need-help-updating-windows-service-pack/229985/10 "2013-04-15T06:26:52Z")
Ok I will try later today. Thank you Sent from my LG-E739 using Tapatalk 2