# Need some help from the computer nerds: upgrading RAM **URL:** \ **Category:** NYSpeed Off Topic\ **Created:** [December 19, 2009, 4:52pm UTC](https://forums.speedlife.net/t/need-some-help-from-the-computer-nerds-upgrading-ram/77419 "2009-12-19T16:52:39Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![system](https://canada1.discourse-cdn.com/flex034/uploads/speedlife/original/2X/b/b7170c8eddc0b95ece6b88172b2f416a08489a45.png) [@system](https://forums.speedlife.net/u/system)\ **Post date:** [December 19, 2009, 4:52pm UTC](https://forums.speedlife.net/t/need-some-help-from-the-computer-nerds-upgrading-ram/77419/1 "2009-12-19T16:52:39Z")
I bought two sticks of 1G ram each for the Dell latitude laptop. With both of them in they both show up in the bios just fine but when I get to the windows loading screen it just freezes. I pulled them out and put in the old ones, they work fine. I then tried each of the new ones individually and they each work fine, but when I put in both, again it freezes at the windows loading screen. What could be the issue and how do I fix it? ---
**Author:** ![zynine](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/zynine/32/5457_2.png) [@zynine](https://forums.speedlife.net/u/zynine)\ **Post date:** [December 19, 2009, 5:22pm UTC](https://forums.speedlife.net/t/need-some-help-from-the-computer-nerds-upgrading-ram/77419/2 "2009-12-19T17:22:36Z")
Could be RAM itself, try running 1 stick at a time. Try running Dell Diagnostic (hold F12 and turn on the laptop if I recall correctly). ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex034/uploads/speedlife/original/2X/b/b7170c8eddc0b95ece6b88172b2f416a08489a45.png) [@system](https://forums.speedlife.net/u/system)\ **Post date:** [December 19, 2009, 5:24pm UTC](https://forums.speedlife.net/t/need-some-help-from-the-computer-nerds-upgrading-ram/77419/3 "2009-12-19T17:24:48Z")
> [@zynine](#): > > Could be RAM itself, try running 1 stick at a time. > > Try running Dell Diagnostic (hold F12 and turn on the laptop if I recall correctly). I did do 1 stick at a time (just clarified the first post) and they’re both good. ---
**Author:** ![dsizer89](https://avatars.discourse-cdn.com/v4/letter/d/58956e/32.png) [@dsizer89](https://forums.speedlife.net/u/dsizer89)\ **Post date:** [December 19, 2009, 5:30pm UTC](https://forums.speedlife.net/t/need-some-help-from-the-computer-nerds-upgrading-ram/77419/4 "2009-12-19T17:30:51Z")
u prob have to must to run the windows 32 bit and need windows 64 bit ---
**Author:** ![Cleck](https://avatars.discourse-cdn.com/v4/letter/c/2acd7d/32.png) [@Cleck](https://forums.speedlife.net/u/Cleck)\ **Post date:** [December 19, 2009, 5:33pm UTC](https://forums.speedlife.net/t/need-some-help-from-the-computer-nerds-upgrading-ram/77419/5 "2009-12-19T17:33:17Z")
> [@dsizer89](#): > > u prob have to must to run… wat? Speak English Dennis, holy shit. ---
**Author:** ![zynine](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/zynine/32/5457_2.png) [@zynine](https://forums.speedlife.net/u/zynine)\ **Post date:** [December 19, 2009, 5:38pm UTC](https://forums.speedlife.net/t/need-some-help-from-the-computer-nerds-upgrading-ram/77419/6 "2009-12-19T17:38:07Z")
> [@dsizer89](#): > > u prob have to must to run the windows 32 bit and need windows 64 bit :gotme: What does 32-bit & 64-bit has to do with it? ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex034/uploads/speedlife/original/2X/b/b7170c8eddc0b95ece6b88172b2f416a08489a45.png) [@system](https://forums.speedlife.net/u/system)\ **Post date:** [December 19, 2009, 5:39pm UTC](https://forums.speedlife.net/t/need-some-help-from-the-computer-nerds-upgrading-ram/77419/7 "2009-12-19T17:39:16Z")
> [@zynine](#): > > :gotme: > > What does 32-bit & 64-bit has to do with it? Absolutely nothing. ---
**Author:** ![travisn](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/travisn/32/5046_2.png) [@travisn](https://forums.speedlife.net/u/travisn)\ **Post date:** [December 19, 2009, 7:47pm UTC](https://forums.speedlife.net/t/need-some-help-from-the-computer-nerds-upgrading-ram/77419/8 "2009-12-19T19:47:18Z")
I heard that 32 bit can recognize up to 2gb, and 64 can recognize up to 3gb. not the issue here. my dell inspiron has 32 and came with 2gb. ---
**Author:** ![ProgRocker](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/progrocker/32/5434_2.png) [@ProgRocker](https://forums.speedlife.net/u/ProgRocker)\ **Post date:** [December 19, 2009, 7:47pm UTC](https://forums.speedlife.net/t/need-some-help-from-the-computer-nerds-upgrading-ram/77419/9 "2009-12-19T19:47:22Z")
can you boot in safe mode? Do a bios update from [dell.com](http://dell.com)’s website using the service tag. ---
**Author:** ![skylinez07](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/skylinez07/32/4993_2.png) [@skylinez07](https://forums.speedlife.net/u/skylinez07)\ **Post date:** [December 19, 2009, 7:51pm UTC](https://forums.speedlife.net/t/need-some-help-from-the-computer-nerds-upgrading-ram/77419/10 "2009-12-19T19:51:58Z")
Not to be a dick but did you have it in, in the correct direction(facing up or down depending on your laptop)? ---
**Author:** ![skylinez07](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/skylinez07/32/4993_2.png) [@skylinez07](https://forums.speedlife.net/u/skylinez07)\ **Post date:** [December 19, 2009, 7:54pm UTC](https://forums.speedlife.net/t/need-some-help-from-the-computer-nerds-upgrading-ram/77419/11 "2009-12-19T19:54:21Z")
> [@ProgRocker](#): > > can you boot in safe mode? Do a bios update from [dell.com](http://dell.com)’s website using the service tag. I have a 32-bit OS and i have 4gb just had to go from vista to vista with SP1 or SP2 in order for it to read it as there. Its all depending on your computer and the software that you have running on the computer. ---
**Author:** ![skylinez07](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/skylinez07/32/4993_2.png) [@skylinez07](https://forums.speedlife.net/u/skylinez07)\ **Post date:** [December 19, 2009, 8:02pm UTC](https://forums.speedlife.net/t/need-some-help-from-the-computer-nerds-upgrading-ram/77419/12 "2009-12-19T20:02:13Z")
Like earlier stated, Boot go to the screen where you can select f12 for BIOS. See if the BIOS recognizes the new memory…then scroll to Save and Exit. There is also a Value on both what are they labeled as, example: DDR2 133Mhz PC 2100 1 GB ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex034/uploads/speedlife/original/2X/b/b7170c8eddc0b95ece6b88172b2f416a08489a45.png) [@system](https://forums.speedlife.net/u/system)\ **Post date:** [December 19, 2009, 8:07pm UTC](https://forums.speedlife.net/t/need-some-help-from-the-computer-nerds-upgrading-ram/77419/13 "2009-12-19T20:07:05Z")
> [@ProgRocker](#): > > can you boot in safe mode? Do a bios update from [dell.com](http://dell.com)’s website using the service tag. Yes, it will boot in safe mode. I tried to update bios but its telling me I have the most recent one (BS, bios says mine is from '05) > [@skylinez07](#): > > Not to be a dick but did you have it in, in the correct direction(facing up or down depending on your laptop)? Yep, its dummy proof. only goes in one way. > [@skylinez07](#): > > Like earlier stated, Boot go to the screen where you can select f12 for BIOS. See if the BIOS recognizes the new memory…then scroll to Save and Exit. > > There is also a Value on both what are they labeled as, example: > > DDR2 133Mhz PC 2100 1 GB Bios does recognize it as the proper stuff. ---
**Author:** ![skylinez07](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/skylinez07/32/4993_2.png) [@skylinez07](https://forums.speedlife.net/u/skylinez07)\ **Post date:** [December 19, 2009, 8:09pm UTC](https://forums.speedlife.net/t/need-some-help-from-the-computer-nerds-upgrading-ram/77419/14 "2009-12-19T20:09:23Z")
XP, Vista, 7? what Service Pack? If you try one new stick and one old stick will it boot, and read it as what the amount is there? ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex034/uploads/speedlife/original/2X/b/b7170c8eddc0b95ece6b88172b2f416a08489a45.png) [@system](https://forums.speedlife.net/u/system)\ **Post date:** [December 19, 2009, 8:11pm UTC](https://forums.speedlife.net/t/need-some-help-from-the-computer-nerds-upgrading-ram/77419/15 "2009-12-19T20:11:07Z")
I’ll try the old/new sticks in a second. I’m on windows 7 32bit. ---
**Author:** ![skylinez07](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/skylinez07/32/4993_2.png) [@skylinez07](https://forums.speedlife.net/u/skylinez07)\ **Post date:** [December 19, 2009, 8:17pm UTC](https://forums.speedlife.net/t/need-some-help-from-the-computer-nerds-upgrading-ram/77419/16 "2009-12-19T20:17:42Z")
Be back in 10. But if old one/new one works, then try new one 1 and new one 2/ then vice verse. ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex034/uploads/speedlife/original/2X/b/b7170c8eddc0b95ece6b88172b2f416a08489a45.png) [@system](https://forums.speedlife.net/u/system)\ **Post date:** [December 19, 2009, 8:19pm UTC](https://forums.speedlife.net/t/need-some-help-from-the-computer-nerds-upgrading-ram/77419/17 "2009-12-19T20:19:56Z")
nope, 1 old/1 new doesnt load up. BIOS reads the size properly, the same thing, it gets hung up on windows. Someone confirmed for me before that my laptop supports up to 2gb, but now I’m suspicious that its only one. ---
**Author:** ![ProgRocker](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/progrocker/32/5434_2.png) [@ProgRocker](https://forums.speedlife.net/u/ProgRocker)\ **Post date:** [December 19, 2009, 8:24pm UTC](https://forums.speedlife.net/t/need-some-help-from-the-computer-nerds-upgrading-ram/77419/18 "2009-12-19T20:24:18Z")
check on [crucial.com](http://crucial.com) ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex034/uploads/speedlife/original/2X/b/b7170c8eddc0b95ece6b88172b2f416a08489a45.png) [@system](https://forums.speedlife.net/u/system)\ **Post date:** [December 19, 2009, 8:29pm UTC](https://forums.speedlife.net/t/need-some-help-from-the-computer-nerds-upgrading-ram/77419/19 "2009-12-19T20:29:00Z")
on crucial it says the max for the d510 is 1024… but on dell’s website it says there are two versions of my laptop 3200 which maxes out on 1024 and 4200 which can handle 2048. I’m trying to find out how to tell which mine is. ---
**Author:** ![ProgRocker](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/progrocker/32/5434_2.png) [@ProgRocker](https://forums.speedlife.net/u/ProgRocker)\ **Post date:** [December 19, 2009, 8:31pm UTC](https://forums.speedlife.net/t/need-some-help-from-the-computer-nerds-upgrading-ram/77419/20 "2009-12-19T20:31:51Z")
check the sticker on the bottom…should have the model # The HPs will say like dv9000 but the actual number is dv9410us. (Yes I know your laptop is a Dell) [Next page](https://forums.speedlife.net/t/need-some-help-from-the-computer-nerds-upgrading-ram/77419.md?page=2)