# outsourcing = the devil

**URL:** <https://forums.speedlife.net/t/outsourcing-the-devil/13874>\
**Category:** NYSpeed Off Topic\
**Created:** [June 27, 2006, 1:30pm UTC](https://forums.speedlife.net/t/outsourcing-the-devil/13874 "2006-06-27T13:30:37Z")\
**Posts on this page:** 1\
**Showing post:** 17

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**Author:** ![Nikuk](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/nikuk/32/7254_2.png) [@Nikuk](https://forums.speedlife.net/u/Nikuk)\
**Post date:** [June 27, 2006, 4:00pm UTC](https://forums.speedlife.net/t/outsourcing-the-devil/13874/17 "2006-06-27T16:00:42Z")

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> [@AWDrifter](#):
>
> Customer service is kind of like quality control.  
> If I got rid of my quality department I could save $1xx,xxx.xx a year but I am pretty sure I would loose customers at the same time because customers would not be happy with the lack of quality.  
> For the quick buck it may be effective but in the long run a company will suffer.

**You’re absolutely right.**

But thats not what all companies live by, as You’ll notice by Jeeve’s post… or by dialing many 1-800 Numbers. And, we are talking _Seven figures_ here, not six.

For some Acme Co.'s, the INTERNET customer service “revolution” justifies the “Customer Disservice” and great benefits. Especially depending on what kind of Widgets Acme Co. is offering. But this is only one ‘means to an end’.

The call center that I mentioned… it ended up going to Delaware. Similar cost of living, lower corporate & maintenance costs. The decision was for fear of alienating the customers. It was not a horribly large company that sold a service that wasn’t necessarily Greater then / Less then it’s competitors.

On a Side Note, You’ll notice that Dell and a few others with notoriously bad experiances, have brought their long belied Cust Service back to American Speaking countries.

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