# PPC6700 Problem - HALP!
**URL:** https://forums.speedlife.net/t/ppc6700-problem-halp/34349
**Category:** NYSpeed Off Topic
**Created:** [August 24, 2007, 12:57pm UTC](https://forums.speedlife.net/t/ppc6700-problem-halp/34349 "2007-08-24T12:57:29Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@Nikuk](https://forums.speedlife.net/u/Nikuk)
#### Post date: [August 24, 2007, 12:57pm UTC](https://forums.speedlife.net/t/ppc6700-problem-halp/34349/1 "2007-08-24T12:57:29Z")
Background: Picked up my Sprint 6700 2/2006.
Mods: [http://ppc6700users.com/forums/viewtopic.php?t=4485&highlight=](http://ppc6700users.com/forums/viewtopic.php?t=4485&highlight=) No changes since then.
NO screen protector or hardcase. Never dropped. Exposed to dust on occasion (home being renovated).
Two Problems:
First: Software? I would have to soft reset the handset if I needed to access certain functions (though not alignment related me thinks), for example, anytime after I worked in SMS, I’d have to reboot to use IE; or after the camera was used, I’d have to reboot to connect to data service; odd little sequences as such. I’d done a hard reset 4 days ago, and re’hacked the same software as listed in the thread above. The same problems started to appear.
I did another hard reset, with intentions of RUNNING COMPLETELY STOCK for now, but now I have a hardware (?) problem…
Second: Hardware? after this hard reset, I cannot align the touchscreen. Symptoms: The sensitivity is either SUPER low and I have to tap MANY times each -or- when the tapping DOES work, I get through the sequence of 5 taps, and the alignment setup starts all over again.
As far as historical problems with alignment: As of ~3 weeks ago, the sensitivity & alignment of the screen starting causing problems. I 'd have to visit the realignment screen 4-5 times a week, sometimes more.
So, Should I try to replace the LCD / TScreen (I’ve found 2 threads regarding that via search here)?
[http://www.lcd315.net/view.asp?id=957&name=Toppoly%202.8inch%20lcd%20TD028STEB1](http://www.lcd315.net/view.asp?id=957&name=Toppoly%202.8inch%20lcd%20TD028STEB1)
[http://ppc6700users.com/forums/viewtopic.php?t=2445](http://ppc6700users.com/forums/viewtopic.php?t=2445)
Try to fight with the Retail sprint store reps? :evil:
Suck it up and pick up the new 6800 for $550?
Thanks in advance for any input…
☹
-Nick
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### Author:  [@mJstk01](https://forums.speedlife.net/u/mJstk01)
#### Post date: [August 24, 2007, 3:01pm UTC](https://forums.speedlife.net/t/ppc6700-problem-halp/34349/2 "2007-08-24T15:01:53Z")
3 options.
1. Pay $550.00 for new PPC6800.
2. Attempt to deal with Sprint Reps for FREE repair.
3. Buy the monthly insurance ($5-7?), pay Insurion $50 for new PPC6700 or equivalent.
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### Author:  [@SkunkApe](https://forums.speedlife.net/u/SkunkApe)
#### Post date: [August 24, 2007, 3:30pm UTC](https://forums.speedlife.net/t/ppc6700-problem-halp/34349/3 "2007-08-24T15:30:02Z")
do what i did…
if you don’t have insurance…get it.
Call sprint, tell them you are sick of the 6700 and you have had nothing but problems ( i went through 5 of them within a year)
Tell them you want the mogul (6800)
pay the $50 fee… and BAM… $600 phone for $50 🙂
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### Author:  [@Nikuk](https://forums.speedlife.net/u/Nikuk)
#### Post date: [August 24, 2007, 5:30pm UTC](https://forums.speedlife.net/t/ppc6700-problem-halp/34349/4 "2007-08-24T17:30:26Z")
yea, I’ve been having the insurance argument with sprint… prior to this.
I bought it when i bought the 6700, they say i didnt. ugh.
Any 3rd party carriers?
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### Author:  [@rdandy5875](https://forums.speedlife.net/u/rdandy5875)
#### Post date: [August 24, 2007, 6:31pm UTC](https://forums.speedlife.net/t/ppc6700-problem-halp/34349/5 "2007-08-24T18:31:27Z")
[quote=“Nikuk,post:4,topic:34349"”]
yea, I’ve been having the insurance argument with sprint… prior to this.
I bought it when i bought the 6700, they say i didnt. ugh.
Any 3rd party carriers?
[/quote]
Same thing happened to me about insurance, they said I didn’t have total equipment protection, even though I had it added to all 4 phones when I got my new phone back in October 06, and they wouldn’t let me add it on my 700p when I got it a few months ago, because it wasn’t “new” from them.
I ended up going to the sprint store many times and finally I got one of the girls to add it on for me.