# question for UB computer people
**URL:** https://forums.speedlife.net/t/question-for-ub-computer-people/18470
**Category:** NYSpeed Off Topic
**Created:** [October 4, 2006, 8:11pm UTC](https://forums.speedlife.net/t/question-for-ub-computer-people/18470 "2006-10-04T20:11:19Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@MikeRi24](https://forums.speedlife.net/u/MikeRi24)
#### Post date: [October 4, 2006, 8:11pm UTC](https://forums.speedlife.net/t/question-for-ub-computer-people/18470/1 "2006-10-04T20:11:19Z")
when i started at UB last year, i recieved a copy of Symantec Anit Virus and Aymantec Client Security Firewall. i believe that my versions are outdated and need to be updated. can i go into UB Micro or the CIT Help Desk and jsut ask for an upgraded copy of that? im guessing i need an update because on my taskbar i have the little yellow shield icon but it has an excamation point over it and says “scanning Agent Not Found” when i try to scan.
also, i have a TON of processes running, i kno how to get rid of the ones that open durring startup, but i have no idea what ones i need and what ones i dont. my computer is running extremely slow. please help. thanks
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### Author:  [@ILCisDEAD](https://forums.speedlife.net/u/ILCisDEAD)
#### Post date: [October 4, 2006, 8:30pm UTC](https://forums.speedlife.net/t/question-for-ub-computer-people/18470/2 "2006-10-04T20:30:06Z")
1. don’t go to the helpdesk they will just tell you this
[http://wings.buffalo.edu/computing/software/](http://wings.buffalo.edu/computing/software/)
and remember … scan in safe mode after you do a live update, also is this a laptop? or a desktop… if its a desktop you can bring it in to the walkin office in lockwood… and thye can help you there…
if its a desktop you can call them at (search for it, on ub’s webby) but their help is limited due to piolicy changes, they try to focus more on UB related problems as oppose to virus issues… but remember its free… so if you call them and tell you to go get professional remediation DON’T FUCKING BITCH ABOUT IT!!
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### Author:  [@camarojoe](https://forums.speedlife.net/u/camarojoe)
#### Post date: [October 4, 2006, 8:31pm UTC](https://forums.speedlife.net/t/question-for-ub-computer-people/18470/3 "2006-10-04T20:31:54Z")
Mike… the Tech Tools that you get has Symantec Antivirus and Firewall. They don’t expire, they are the corporate editions.
But you could do 2 things, 1 download it from UB’s website or come in and buy a Tech Tools 2006 for $4.95 plus tax.
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### Author:  [@MikeRi24](https://forums.speedlife.net/u/MikeRi24)
#### Post date: [October 4, 2006, 8:36pm UTC](https://forums.speedlife.net/t/question-for-ub-computer-people/18470/4 "2006-10-04T20:36:36Z")
^ i will be in tomorrow to pick up an external hard drive as well as the new tech tools…then im just gonna re-format and hope for the best.
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### Author:  [@sureshot007](https://forums.speedlife.net/u/sureshot007)
#### Post date: [October 5, 2006, 5:10am UTC](https://forums.speedlife.net/t/question-for-ub-computer-people/18470/5 "2006-10-05T05:10:50Z")
adaware is your best friend.
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### Author:  [@soopa7fly](https://forums.speedlife.net/u/soopa7fly)
#### Post date: [October 5, 2006, 5:48am UTC](https://forums.speedlife.net/t/question-for-ub-computer-people/18470/6 "2006-10-05T05:48:06Z")
dont waste your $5 on the cd. the exact same programs are available for download for free on UB’s website
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### Author:  [@boardjnky4](https://forums.speedlife.net/u/boardjnky4)
#### Post date: [October 5, 2006, 5:50am UTC](https://forums.speedlife.net/t/question-for-ub-computer-people/18470/7 "2006-10-05T05:50:16Z")
help desk ppl dont know what theyre talking about, dont go there
im not sure what that link is that ILC posted, but just remember, you MUST remove ALL old antivirus and firewall programs BEFORE installing the new one. When you download it, get the one that says Symantec Client Security(that one has anti-virus and firewall in one package)
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### Author:  [@camarojoe](https://forums.speedlife.net/u/camarojoe)
#### Post date: [October 5, 2006, 6:07am UTC](https://forums.speedlife.net/t/question-for-ub-computer-people/18470/8 "2006-10-05T06:07:08Z")
> [@soopa7fly](#):
>
> dont waste your $5 on the cd. the exact same programs are available for download for free on UB’s website
I mentioned that in my other post. I think I forgot to mention the free part.
Come in Mike and see me, I’ll hook you up.
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### Author:  [@Blackula](https://forums.speedlife.net/u/Blackula)
#### Post date: [October 5, 2006, 7:24am UTC](https://forums.speedlife.net/t/question-for-ub-computer-people/18470/9 "2006-10-05T07:24:24Z")
I would go to UB Micro and see if there is a free upgraded version
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### Author:  [@soopa7fly](https://forums.speedlife.net/u/soopa7fly)
#### Post date: [October 5, 2006, 7:28am UTC](https://forums.speedlife.net/t/question-for-ub-computer-people/18470/10 "2006-10-05T07:28:17Z")
> [@Blackula](#):
>
> I would go to UB Micro and see if there is a free upgraded version
everything on the tech tools cd is exacty whats on the website. if they upgrade whats on the cd, they upgrade whats on the website. basically all the cd is for is if you want the piece of mind of having a hard copy.
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### Author:  [@Blackula](https://forums.speedlife.net/u/Blackula)
#### Post date: [October 5, 2006, 7:31am UTC](https://forums.speedlife.net/t/question-for-ub-computer-people/18470/11 "2006-10-05T07:31:12Z")
yea thats true
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### Author:  [@soopa7fly](https://forums.speedlife.net/u/soopa7fly)
#### Post date: [October 5, 2006, 7:33am UTC](https://forums.speedlife.net/t/question-for-ub-computer-people/18470/12 "2006-10-05T07:33:07Z")
and for the record, i bought the cd about 2 years ago, i dont think theyve changed it at all.
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### Author:  [@raven](https://forums.speedlife.net/u/raven)
#### Post date: [October 5, 2006, 7:38am UTC](https://forums.speedlife.net/t/question-for-ub-computer-people/18470/13 "2006-10-05T07:38:51Z")
What you are experiencing is an issue with SP2 and Symantec’s NAV software. I forgot where it was 😕 (hell I was gonna post on the forums) but there is an option to stop SP2 Security agent from bitching that you don’t have AV software even though you do. . .
NAV never expires. I installed it on my PC like 3 years ago and is still valid for updates.
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### Author:  [@boardjnky4](https://forums.speedlife.net/u/boardjnky4)
#### Post date: [October 5, 2006, 9:04am UTC](https://forums.speedlife.net/t/question-for-ub-computer-people/18470/14 "2006-10-05T09:04:25Z")
> [@soopa7fly](#):
>
> and for the record, i bought the cd about 2 years ago, i dont think theyve changed it at all.
the software on that cd is updated and changed a few times a month
:ham:
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### Author:  [@raven](https://forums.speedlife.net/u/raven)
#### Post date: [October 5, 2006, 9:44am UTC](https://forums.speedlife.net/t/question-for-ub-computer-people/18470/15 "2006-10-05T09:44:00Z")
Techtools disc? I know the Help Desk gets a bunch of those :3
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### Author:  [@boardjnky4](https://forums.speedlife.net/u/boardjnky4)
#### Post date: [October 5, 2006, 10:02am UTC](https://forums.speedlife.net/t/question-for-ub-computer-people/18470/16 "2006-10-05T10:02:51Z")
help desk wont give them to you, they will tell u to burn the .iso on a pub site machine or to download all the programs seperately
there is a link on the desktop of every public site computer to take u to the download for the tech tools disk image
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### Author:  [@soopa7fly](https://forums.speedlife.net/u/soopa7fly)
#### Post date: [October 5, 2006, 10:05am UTC](https://forums.speedlife.net/t/question-for-ub-computer-people/18470/17 "2006-10-05T10:05:23Z")
> [@boardjnky4](#):
>
> the software on that cd is updated and changed a few times a month
>
> :ham:
ive noticed the software on the website has changed, i havent bothered to get a new disc. ah whatever…
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### Author:  [@sureshot007](https://forums.speedlife.net/u/sureshot007)
#### Post date: [October 5, 2006, 10:07am UTC](https://forums.speedlife.net/t/question-for-ub-computer-people/18470/18 "2006-10-05T10:07:01Z")
You need to get a new disc. They make a new disc for each semester.
Just download the software from the website and be done with it.
BTW - it doesn’t “expire”, but if the version get’s too old, you can’t get updates for it - ie SAV 7 doesn’t play nice with LiveUpdate anymore.
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### Author:  [@raven](https://forums.speedlife.net/u/raven)
#### Post date: [October 5, 2006, 10:22am UTC](https://forums.speedlife.net/t/question-for-ub-computer-people/18470/19 "2006-10-05T10:22:19Z")
> [@boardjnky4](#):
>
> help desk wont give them to you, they will tell u to burn the .iso on a pub site machine or to download all the programs seperately
>
> there is a link on the desktop of every public site computer to take u to the download for the tech tools disk image
Giving them to you and having a bunch are different :3
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### Author:  [@MikeRi24](https://forums.speedlife.net/u/MikeRi24)
#### Post date: [October 5, 2006, 10:49am UTC](https://forums.speedlife.net/t/question-for-ub-computer-people/18470/20 "2006-10-05T10:49:54Z")
im prob gonna do all this tomorrow, since i dont have school today and i got caught up in cleaning my truck. Joe, i will be stopping in to see you tomorrow. i think im gonna hold off on the external hard drive idea for the time being and just get the new version on Symantec and run a full scan/delete. i have the feeling thats gonna free up some space. i went looking though all of my files, and theres a ton of shit that i have no clue what it is (so that prob cant be good).
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