# Really, Apple Store? Really? **URL:** \ **Category:** NYSpeed Off Topic\ **Created:** [October 7, 2009, 9:33am UTC](https://forums.speedlife.net/t/really-apple-store-really/74526 "2009-10-07T09:33:24Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![jcruiza120](https://avatars.discourse-cdn.com/v4/letter/j/b4bc9f/32.png) [@jcruiza120](https://forums.speedlife.net/u/jcruiza120)\ **Post date:** [October 7, 2009, 9:33am UTC](https://forums.speedlife.net/t/really-apple-store-really/74526/1 "2009-10-07T09:33:24Z")
So after about a month of owning my 3G my mute switch popped off. I took it in to the apple store and asked if I could buy another one and glue it back on, and I was told I needed an appointment to speak to anyone there.:io: So I decided I’d buy another switch on ebay but I never got around to it. Decided to call them up today and see if they had any switches in stock, maybe pop over to the galleria during my break from classes. Me: So the volue mute button popped off, I was wondering if I could get a new one? Female Employee: I’m sorry, we don’t sell those here, (wtf?) but I can set you up with an appointment to speak with one of our geniuses Me: wat? Emp: I can have one of our geniuses take a look at your issue and advise you on a possible fix to your issue. Me: wat? So I’ll pay them like 50 bucks to look at my iphone and glue that little piece back on? Emp: If you come in and speak to one of our geniuses than they will be able to advise you on the best course of action to take. Me: _click_ I’m all for companies being proper and such, but calling their technicians geniuses? And being unwilling to sell parts for the phone of which there’s been a major recall as so many of these mute buttons have popped off? Even if I can get it for free, I’d rather buy it for 4 bucks on ebay and install it myself than to hear about the Apple Geniuses one more F\*\*\*ing time. /rant. ---
**Author:** ![boardjnky4](https://avatars.discourse-cdn.com/v4/letter/b/96bed5/32.png) [@boardjnky4](https://forums.speedlife.net/u/boardjnky4)\ **Post date:** [October 7, 2009, 9:40am UTC](https://forums.speedlife.net/t/really-apple-store-really/74526/2 "2009-10-07T09:40:01Z")
that should be under warranty… ---
**Author:** ![Jon](https://avatars.discourse-cdn.com/v4/letter/j/3bc359/32.png) [@Jon](https://forums.speedlife.net/u/Jon)\ **Post date:** [October 7, 2009, 9:43am UTC](https://forums.speedlife.net/t/really-apple-store-really/74526/3 "2009-10-07T09:43:18Z")
umm ya,you can just set up a RMA with apple online. ---
**Author:** ![LZ1](https://avatars.discourse-cdn.com/v4/letter/l/7ab992/32.png) [@LZ1](https://forums.speedlife.net/u/LZ1)\ **Post date:** [October 7, 2009, 9:46am UTC](https://forums.speedlife.net/t/really-apple-store-really/74526/4 "2009-10-07T09:46:18Z")
> [@jcruiza120"](#): > > I’m all for companies being proper and such, but calling their technicians geniuses? And being unwilling to sell parts for the phone of which there’s been a major recall as so many of these mute buttons have popped off? > > Even if I can get it for free, I’d rather buy it for 4 bucks on ebay and install it myself than to hear about the Apple Geniuses one more F\*\*\*ing time. > > /rant. Not defending Apple in this situation… How many companies sell parts for cell phones? ---
**Author:** ![boardjnky4](https://avatars.discourse-cdn.com/v4/letter/b/96bed5/32.png) [@boardjnky4](https://forums.speedlife.net/u/boardjnky4)\ **Post date:** [October 7, 2009, 9:47am UTC](https://forums.speedlife.net/t/really-apple-store-really/74526/5 "2009-10-07T09:47:34Z")
I think the whole “genious bar” thing is stupid too. However, if you make the appointment and show up, they will probably just swap out the entire phone. ---
**Author:** ![Geehee](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/geehee/32/7238_2.png) [@Geehee](https://forums.speedlife.net/u/Geehee)\ **Post date:** [October 7, 2009, 9:48am UTC](https://forums.speedlife.net/t/really-apple-store-really/74526/6 "2009-10-07T09:48:11Z")
Do you have any idea how STUPID the general public is? If companies started selling replacement parts, i can only imagine the increased CS/tech calls… ---
**Author:** ![brent\_strong](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/brent_strong/32/7203_2.png) [@brent\_strong](https://forums.speedlife.net/u/brent_strong)\ **Post date:** [October 7, 2009, 9:48am UTC](https://forums.speedlife.net/t/really-apple-store-really/74526/7 "2009-10-07T09:48:23Z")
> [@boardjnky4](#): > > I think the whole “genious bar” thing is stupid too. However, if you make the appointment and show up, they will probably just swap out the entire phone. I think not being able to spell “genius” is pretty fucking stupid. ---
**Author:** ![boardjnky4](https://avatars.discourse-cdn.com/v4/letter/b/96bed5/32.png) [@boardjnky4](https://forums.speedlife.net/u/boardjnky4)\ **Post date:** [October 7, 2009, 9:50am UTC](https://forums.speedlife.net/t/really-apple-store-really/74526/8 "2009-10-07T09:50:24Z")
meh, I don’t misspell words often ---
**Author:** ![LZ1](https://avatars.discourse-cdn.com/v4/letter/l/7ab992/32.png) [@LZ1](https://forums.speedlife.net/u/LZ1)\ **Post date:** [October 7, 2009, 9:50am UTC](https://forums.speedlife.net/t/really-apple-store-really/74526/9 "2009-10-07T09:50:26Z")
:lol: ---
**Author:** ![A.J](https://avatars.discourse-cdn.com/v4/letter/a/858c86/32.png) [@A.J](https://forums.speedlife.net/u/A.J)\ **Post date:** [October 7, 2009, 10:00am UTC](https://forums.speedlife.net/t/really-apple-store-really/74526/10 "2009-10-07T10:00:06Z")
apple stores have always been great to me! Even have gone so far as to replace parts for free that were out of warranty ---
**Author:** ![Nessuno3400](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/nessuno3400/32/7228_2.png) [@Nessuno3400](https://forums.speedlife.net/u/Nessuno3400)\ **Post date:** [October 7, 2009, 10:08am UTC](https://forums.speedlife.net/t/really-apple-store-really/74526/11 "2009-10-07T10:08:54Z")
ever think they might not sell the part because they would like their techs to replace them the correct way rather than “let me buy this part and super glue it on, then when it doesn’t work I’ll bitch at apple”? …just a thought not trying to shit on your thread, I can understand how you would be frustrated, but there is usually a reason why companies do things the way they do, typically because they work well. ---
**Author:** ![Fry](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/fry/32/7284_2.png) [@Fry](https://forums.speedlife.net/u/Fry)\ **Post date:** [October 7, 2009, 10:10am UTC](https://forums.speedlife.net/t/really-apple-store-really/74526/12 "2009-10-07T10:10:41Z")
OMG they referred you to tech support for your broken piece of electronic equipment? ---
**Author:** ![yamba6](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/yamba6/32/5161_2.png) [@yamba6](https://forums.speedlife.net/u/yamba6)\ **Post date:** [October 7, 2009, 10:14am UTC](https://forums.speedlife.net/t/really-apple-store-really/74526/13 "2009-10-07T10:14:12Z")
why dont you set up an appointment, go there, if they want money before hand, laugh at them and walk out, if they dont ask for money and take a look. then your good, if they ask for money after, laugh and take your phone and go. lol have fun. this is why i dont care for expensive phones, just more things to go wrong with them, then you need to pay an arm and a leg to either get a new one, if its not under warranty or you need to pay a good amount to get it fixed. id rather spend 30$ or so and get another new phone! ---
**Author:** ![Paulo](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/paulo/32/7328_2.png) [@Paulo](https://forums.speedlife.net/u/Paulo)\ **Post date:** [October 7, 2009, 10:31am UTC](https://forums.speedlife.net/t/really-apple-store-really/74526/14 "2009-10-07T10:31:37Z")
I don’t know what the fuck you are bitching about to be honest. Have you really never gone into an apple store before? They have a really organized way of dealing with people and it seems to keep things running smoothly. They have always been great to me as far as customer service goes. And who gives a shit what they call their techs? It’s retail, cry about it. And x2 on what LZ said, what other company DOES sell spare parts for their phones? Chances are that the genius’ at apple might be able to just fix it for free and send you on your way. ---
**Author:** ![jcruiza120](https://avatars.discourse-cdn.com/v4/letter/j/b4bc9f/32.png) [@jcruiza120](https://forums.speedlife.net/u/jcruiza120)\ **Post date:** [October 7, 2009, 10:46am UTC](https://forums.speedlife.net/t/really-apple-store-really/74526/15 "2009-10-07T10:46:42Z")
Lol oh how I love Nyspeed. ---
**Author:** ![Spam16v](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/spam16v/32/5287_2.png) [@Spam16v](https://forums.speedlife.net/u/Spam16v)\ **Post date:** [October 7, 2009, 10:47am UTC](https://forums.speedlife.net/t/really-apple-store-really/74526/16 "2009-10-07T10:47:38Z")
i’ve purchased a great deal of Nokia parts. K thanks. ---
**Author:** ![llink78](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/llink78/32/8037_2.png) [@llink78](https://forums.speedlife.net/u/llink78)\ **Post date:** [October 7, 2009, 10:48am UTC](https://forums.speedlife.net/t/really-apple-store-really/74526/17 "2009-10-07T10:48:11Z")
yea i know i few people who had mute/home/volume slider stop working. ever time they just switched out the phone. ---
**Author:** ![TradersBASE](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/tradersbase/32/5321_2.png) [@TradersBASE](https://forums.speedlife.net/u/TradersBASE)\ **Post date:** [October 7, 2009, 10:52am UTC](https://forums.speedlife.net/t/really-apple-store-really/74526/18 "2009-10-07T10:52:48Z")
The “appointment” typically isn’t very far out. It’s not like a doctors or anything. You can probably set up a time slot that same day or even within a few hour period depending on the mall traffic. I also find it comical calling people “genius” etc… Apples support and customer service is pretty top notch IMO. HP actually has treated me very well also. Most any other company has sucked taint sauce. GL ---
**Author:** ![Fry](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/fry/32/7284_2.png) [@Fry](https://forums.speedlife.net/u/Fry)\ **Post date:** [October 7, 2009, 10:57am UTC](https://forums.speedlife.net/t/really-apple-store-really/74526/19 "2009-10-07T10:57:32Z")
> [@Spam16v](#): > > i’ve purchased a great deal of Nokia parts. K thanks. From where? A Nokia retail outlet like an AT&T store? Or some 3rd party channel? I just ask because if you can buy Nokia parts easily then that’s just one more reason why I wish Verizon didn’t suck and would get a Nokia smartphone. ---
**Author:** ![66impalass](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/66impalass/32/7429_2.png) [@66impalass](https://forums.speedlife.net/u/66impalass)\ **Post date:** [October 7, 2009, 11:06am UTC](https://forums.speedlife.net/t/really-apple-store-really/74526/20 "2009-10-07T11:06:16Z")
You are stupid, just set the appointment up and you could have had a new phone already… It is less than a year and therefore under warranty [Next page](https://forums.speedlife.net/t/really-apple-store-really/74526.md?page=2)