# Sales guys...
**URL:** https://forums.speedlife.net/t/sales-guys/68630
**Category:** NYSpeed Off Topic
**Created:** [June 1, 2009, 7:50pm UTC](https://forums.speedlife.net/t/sales-guys/68630 "2009-06-01T19:50:59Z")
**Posts on this page:** 18
**Page:** 3
### Author:  [@Beck](https://forums.speedlife.net/u/Beck)
#### Post date: [June 2, 2009, 5:45am UTC](https://forums.speedlife.net/t/sales-guys/68630/41 "2009-06-02T05:45:35Z")
Trial closing throughout the process helps too. Also always assume the close. For instance.
If you test drive an RV. At the end when you pull back up to the store say “i’m just curious mr. and mrs. customer…who is this RV going to be titled and registered to? Both names?”
ASSUME THEY ARE BUYING IT.
90% of the time people are going to say “well, its going to be titled and registered to…”
they are closing themselves and obviously interested in the purchase if they are sublimally making ownership decisions.
The people who want nothing to do with the RV will say “whoa, no no no I don’t even want to buy this one, etc etc.” Now you know to stop wasting your time and find this guy the right RV.
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### Author:  [@Beck](https://forums.speedlife.net/u/Beck)
#### Post date: [June 2, 2009, 5:46am UTC](https://forums.speedlife.net/t/sales-guys/68630/42 "2009-06-02T05:46:22Z")
> [@LZ](#):
>
> Beck you forgot to add you can interchange customer with potential underage girl…
Closing car deals, made closing bitches so much easier. I literally could talk my way into and out of bitch’s panties.
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### Author:  [@ShiftDead](https://forums.speedlife.net/u/ShiftDead)
#### Post date: [June 2, 2009, 5:55am UTC](https://forums.speedlife.net/t/sales-guys/68630/43 "2009-06-02T05:55:43Z")
You left out a key component. It takes the right kind of person. Not everyone has the “swagger” required to do or say half of the shit you listed; correctly.
Right?
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### Author:  [@Beck](https://forums.speedlife.net/u/Beck)
#### Post date: [June 2, 2009, 5:57am UTC](https://forums.speedlife.net/t/sales-guys/68630/44 "2009-06-02T05:57:56Z")
> [@ShiftDead](#):
>
> You left out a key component. It takes the right kind of person. Not everyone has the “swagger” required to do or say half of the shit you listed. Correctly.
>
> Right?
Just like with anything, some people are naturals… but it most importantly takes experience.
Guys who just start off in the business, generally do very well. Because they don’t know shit and only have to go off what their bosses tell them to do (which is generally correct).
Then they start getting smart and bending rules and doing their own thing. (Which is generally wrong) and they end up sucking ass.
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### Author:  [@turbo\_ls1\_ss](https://forums.speedlife.net/u/turbo_ls1_ss)
#### Post date: [June 2, 2009, 6:04am UTC](https://forums.speedlife.net/t/sales-guys/68630/45 "2009-06-02T06:04:35Z")
beck makes some good points, but the amount of “leadership” of the sale can sway depending on the product sold, and people you’re selling it to. that may not be the right word to describe it, but anyways…
those are typical sales characteristics in personal auto sales. 85% of those tactics great across all industries (clearing objections and trial closing is key, like he said), the leading the path through the presentation etc, not always consistent across the board, but probably does apply to RV’s and the such
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### Author:  [@Beck](https://forums.speedlife.net/u/Beck)
#### Post date: [June 2, 2009, 6:07am UTC](https://forums.speedlife.net/t/sales-guys/68630/46 "2009-06-02T06:07:58Z")
> [@turbo ls1 ss](#):
>
> beck makes some good points, but the amount of “leadership” of the sale can sway depending on the product sold, and people you’re selling it to. that may not be the right word to describe it, but anyways…
>
> those are typical sales characteristics in personal auto sales. 85% of those tactics great across all industries (clearing objections and trial closing is key, like he said), the leading the path through the presentation etc, not always consistent across the board, but probably does apply to RV’s and the such
Agreed. that’s why my opening statement said something along the lines of “these guys don’t know shit about selling cars or rv’s”
it’s pretty different in the way the presentation is given.
I always made sure to give my demo as if my customer was 5 years old. I used BIG ass words and then broke it down for them… I had a captive audience. People are going to listen to you when they feel that they have to. Nobody likes hearing stuff they already know. “This car has wheels” “This car has 17” aluminum alloys - now you’re asking what this does for you? Simply put…"
Identify a characteristic, explain why they need it.
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### Author:  [@LAFENGAS](https://forums.speedlife.net/u/LAFENGAS)
#### Post date: [June 2, 2009, 6:08am UTC](https://forums.speedlife.net/t/sales-guys/68630/47 "2009-06-02T06:08:56Z")
beck, could you sell me something sometime?
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### Author:  [@Beck](https://forums.speedlife.net/u/Beck)
#### Post date: [June 2, 2009, 6:09am UTC](https://forums.speedlife.net/t/sales-guys/68630/48 "2009-06-02T06:09:07Z")
PS BobbyG - don’t use lines like…
“no lie”
“honestly”
“to tell you the truth”
it makes you look fucking retarded.
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### Author:  [@Beck](https://forums.speedlife.net/u/Beck)
#### Post date: [June 2, 2009, 6:09am UTC](https://forums.speedlife.net/t/sales-guys/68630/49 "2009-06-02T06:09:44Z")
> [@LAFENGAS](#):
>
> beck, could you sell me something sometime?
i guess. i’d be more willing to “give” you something though. 😉
PS - I got your message. I feel like an ass hole for missing it. I wasn’t in the area for such an event. ☹
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### Author:  [@LAFENGAS](https://forums.speedlife.net/u/LAFENGAS)
#### Post date: [June 2, 2009, 6:12am UTC](https://forums.speedlife.net/t/sales-guys/68630/50 "2009-06-02T06:12:26Z")
> [@Beck](#):
>
> i guess. i’d be more willing to “give” you something though. 😉
>
> PS - I got your message. I feel like an ass hole for missing it. I wasn’t in the area for such an event. ☹
I should write a book on how to get discounts and things for free.
P.S.S. no problem. You weren’t important enough. i didn’t hit me until days later that you weren’t there. 😉
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### Author:  [@joelster](https://forums.speedlife.net/u/joelster)
#### Post date: [June 2, 2009, 7:44am UTC](https://forums.speedlife.net/t/sales-guys/68630/51 "2009-06-02T07:44:09Z")
Beck–not for nothing but selling cars and selling RV’s may seem similar but they really have a VERY KEY difference. One is a necessity (car), the other is a luxury (RV). It makes it a whole different ball game right there. Even John Q. Public knows of the “shady car salesman” and they know that you never ever pay sticker for a car, and they also know that they must haggle and wait to get a deal on a car. EVERYONE has experience in buying cars. Some look forward to it, some do not.
People walking in to an RV place are thinking of vacationing and relaxing in it, and aren’t nearly as rushed to purchase.
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### Author:  [@BOBBYGRV](https://forums.speedlife.net/u/BOBBYGRV)
#### Post date: [June 2, 2009, 8:10am UTC](https://forums.speedlife.net/t/sales-guys/68630/52 "2009-06-02T08:10:28Z")
> [@LAFENGAS](#):
>
> I sure hope you’re not involved with shipping RV’s.
if i was, im sure they wouldnt be broken from the start.
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### Author:  [@BOBBYGRV](https://forums.speedlife.net/u/BOBBYGRV)
#### Post date: [June 2, 2009, 8:16am UTC](https://forums.speedlife.net/t/sales-guys/68630/53 "2009-06-02T08:16:48Z")
lots of good info in this thread guys, thanks for the help. Oh and i have been working with the guy who sold 100,000, but i just need to see it from another perspective.
It helps me better when i can step back and see the situation from another view.
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### Author:  [@walter](https://forums.speedlife.net/u/walter)
#### Post date: [June 2, 2009, 8:36am UTC](https://forums.speedlife.net/t/sales-guys/68630/54 "2009-06-02T08:36:27Z")
He sells 100,000 RVs a year eh?
Sounds like he sold you.
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### Author:  [@BOBBYGRV](https://forums.speedlife.net/u/BOBBYGRV)
#### Post date: [June 2, 2009, 8:40am UTC](https://forums.speedlife.net/t/sales-guys/68630/55 "2009-06-02T08:40:59Z")
> [@walter](#):
>
> He sells 100,000 RVs a year eh?
>
> Sounds like he sold you.
i didnt mean a year, he said total. but they guy does have 4 stores throughout the united states.
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### Author:  [@AfXtc777](https://forums.speedlife.net/u/AfXtc777)
#### Post date: [June 2, 2009, 8:57am UTC](https://forums.speedlife.net/t/sales-guys/68630/56 "2009-06-02T08:57:51Z")
> [@Beck](#):
>
> The meet and greet is essential. First impressions are everything. Want people to remember your name? Wear a name tag.
>
> Everyone here is telling you to “listen to the customer”. That’s a huge fucking line of bullshit. People here don’t have experience in auto’s/rv. Buyer’s are liars and they are going to throw every fucking objection or obstacle in the way so they won’t buy a car. It’s your job to defeat the objections. The average car buyer says “no” about a dozen times, before they will say “yes”.
>
> People don’t just walk into your showroom and lay down, write you a check and drive off? You need to isolate the real objections, quicker, and more efficently than anyone else. Create a need and urgency. DON’T LIE.
>
> MOST IMPORTANTLY, YOU NEED TO MAINTAIN CONTROL. Sounds to me that you’re losing control and allowing the customer to walk all over you. Nobody is going to buy shit from you.
>
> If you are young (like i am/was) you need to go the extra step. I never had a dissatisfied customer after a sale. However, I had customers that didn’t like me throughout…and that’s most important. You wake up to make money, not friends.
>
> First thing’s first with maintaining control. Call them by their first names. ALL THE TIME. Overuse it to the point that you’re afraid you’re overusing it, and then use it some more. The best way to show that you’re in control (sublimally) is to keep white name stickers on you. When you first meet them, say…“Joe, I’m really bad with names. Here take this (write his name on a white sticker) and put this on yourself. Thanks.” The customer is going to do it.
>
> They hardest thing people have to grasp when it comes to dealing with customers is that most customers will do what you ask them to do. “Come with me”, “let me show you something”, “write this down”, “take this”, “look at that”…etc etc.
>
> Don’t ask closed ended, “yes” or “no” questions. Again, customer’s on the defensive…are always going to say “no” NO MATTER WHAT YOU ASK.
>
> “Can I help you?” vs. “How can I help you?”.
>
> Establish rapport earlier and more quickly. Talk to someone for 30 mins, before you even mention selling anything.
>
> Again, MAINTAIN control. Identify a need, creat urgency, fulfull that need. Also remember, there is always a “SALE”…create hype…get people involved and excited. Excited people are more likely to buy something, especially if you can make it emotional.
>
> “What three things do you currently love about your RV? What three things do you currently hate, or wish you could change?” Again, identify buying signals and clues.
>
> When closing deals, there are 3 things wrong with a deal when a customer says “no”. Me, the machine or the money. Sir, I wouldn’t expect you to make a decision today if you didn’t feel comfortable with any part of the process or outcome. Typically, there are three components to the decision. One of those components is me. I sure hope I’m not the problem and the reason you cannot buy an RV, today? Right?;
>
> CUSTOMER’S WILL ALWAYS SAY “OMG, NO NO NO NO…YOU’RE GREAT”…
>
> Then surely, it’s got to be the actual RV or the machine itself?
>
> NO NO NO, I LOVE THE VEHICLE. (Obviously, or they wouldn’t be trying to buy it)
>
> Oh, well than the only thing left is the money.
>
> “…yeah”.
>
> Well, is it the price, the payment, the down payment or trade?
>
> Most people will immediately tell you what it is, and there is your objection. If they are hesitant and won’t scoop you a dish of info…the next phrase is going to be your strongest line you will ever use.
>
> “Off the record…what’s the problem?” or pretty much “off the record anything”.
>
> Using this, sincerely at the beginning of a sentence will work wonders. People actually lean forward as if to tell you a secret. You will get your objection 99% of the time.
>
> Act casual and not frantic like you are making a big sale. Mimic their body language.
>
> I could go on for hours.
90% of that is textbook info for selling cars FYI and it’s all good stuff. However like Joel said RV’s are not cars keep that in mind.
Also the best advice I can give you when cold calling is to make sure it is a good time for them BEFORE they know who you are.
I.E.
Is Bobby there? they say yes, you then say something along the lines of hey did I catch you at a good time?
By doing so they have no excuse to get off the phone, if they say yes hangup and call them back no big deal.
I deal with decision makes not customers and that has made a huge difference in my success.
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### Author:  [@slow84ta](https://forums.speedlife.net/u/slow84ta)
#### Post date: [June 2, 2009, 9:20am UTC](https://forums.speedlife.net/t/sales-guys/68630/57 "2009-06-02T09:20:35Z")
2 of my favorites are “How I raised myself from failure to sucess in selling” and “The Art of Dealing with People”
I’ve read both of these books multiple times and I must say since it has helped the most. Along with some other things I’ve been able to triple sales in my Internet Business, Double sales in my store front business and double sales at my part-time job.
Be honest with yourself when reading these books and get someone you trust to help you if need be.
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### Author:  [@LAFENGAS](https://forums.speedlife.net/u/LAFENGAS)
#### Post date: [June 2, 2009, 10:35am UTC](https://forums.speedlife.net/t/sales-guys/68630/58 "2009-06-02T10:35:47Z")
> [@bobbyg1243](#):
>
> if i was, im sure they wouldnt be broken from the start.
😉
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