# so, what do you tell a customer who calls and says:

**URL:** <https://forums.speedlife.net/t/so-what-do-you-tell-a-customer-who-calls-and-says/73199>\
**Category:** NYSpeed Off Topic\
**Created:** [September 8, 2009, 10:26am UTC](https://forums.speedlife.net/t/so-what-do-you-tell-a-customer-who-calls-and-says/73199 "2009-09-08T10:26:58Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![theblue](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/theblue/32/5074_2.png) [@theblue](https://forums.speedlife.net/u/theblue)\
**Post date:** [September 8, 2009, 10:26am UTC](https://forums.speedlife.net/t/so-what-do-you-tell-a-customer-who-calls-and-says/73199/1 "2009-09-08T10:26:58Z")

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so, what do you tell a customer who calls and says:

“my DHCP lease expired, but I just purchased the server?”

:fail:

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**Author:** ![Joe](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/joe/32/7219_2.png) [@Joe](https://forums.speedlife.net/u/Joe)\
**Post date:** [September 8, 2009, 10:28am UTC](https://forums.speedlife.net/t/so-what-do-you-tell-a-customer-who-calls-and-says/73199/2 "2009-09-08T10:28:04Z")

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Offer to renew it for him for $19.95 a month

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**Author:** ![LZ1](https://avatars.discourse-cdn.com/v4/letter/l/7ab992/32.png) [@LZ1](https://forums.speedlife.net/u/LZ1)\
**Post date:** [September 8, 2009, 10:29am UTC](https://forums.speedlife.net/t/so-what-do-you-tell-a-customer-who-calls-and-says/73199/3 "2009-09-08T10:29:45Z")

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Bill him for a new one 🙂

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**Author:** ![Fry](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/fry/32/7284_2.png) [@Fry](https://forums.speedlife.net/u/Fry)\
**Post date:** [September 8, 2009, 10:29am UTC](https://forums.speedlife.net/t/so-what-do-you-tell-a-customer-who-calls-and-says/73199/4 "2009-09-08T10:29:56Z")

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“Die.”

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**Author:** ![boxxa](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/boxxa/32/5045_2.png) [@boxxa](https://forums.speedlife.net/u/boxxa)\
**Post date:** [September 8, 2009, 10:32am UTC](https://forums.speedlife.net/t/so-what-do-you-tell-a-customer-who-calls-and-says/73199/5 "2009-09-08T10:32:34Z")

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> [@Joe](#):
>
> Offer to renew it for him for $19.95 a month

HAHAHAHAHA!!! Awesome!!! Offer him a 3 year protection plan too for future conflicts.

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**Author:** ![SPDboy](https://avatars.discourse-cdn.com/v4/letter/s/919ad9/32.png) [@SPDboy](https://forums.speedlife.net/u/SPDboy)\
**Post date:** [September 8, 2009, 11:39am UTC](https://forums.speedlife.net/t/so-what-do-you-tell-a-customer-who-calls-and-says/73199/6 "2009-09-08T11:39:05Z")

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wow…

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**Author:** ![Clean\_Baldy](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/clean_baldy/32/7308_2.png) [@Clean\_Baldy](https://forums.speedlife.net/u/Clean_Baldy)\
**Post date:** [September 8, 2009, 11:57am UTC](https://forums.speedlife.net/t/so-what-do-you-tell-a-customer-who-calls-and-says/73199/7 "2009-09-08T11:57:11Z")

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SO, umm… what did you say?

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**Author:** ![theblue](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/theblue/32/5074_2.png) [@theblue](https://forums.speedlife.net/u/theblue)\
**Post date:** [September 8, 2009, 12:58pm UTC](https://forums.speedlife.net/t/so-what-do-you-tell-a-customer-who-calls-and-says/73199/8 "2009-09-08T12:58:00Z")

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I explained that this was something related to their network configuration and to contact his IT dept. Should they need help, they are welcome to contact me directly.

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**Author:** ![Joe](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/joe/32/7219_2.png) [@Joe](https://forums.speedlife.net/u/Joe)\
**Post date:** [September 8, 2009, 12:59pm UTC](https://forums.speedlife.net/t/so-what-do-you-tell-a-customer-who-calls-and-says/73199/9 "2009-09-08T12:59:06Z")

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I still would have told him to renew for $20 a month. I’d have him set up a recurring paypal payment then be like “OK, I’ve authorized your renewal, hit the ‘Renew’ button now.”

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**Author:** ![theblue](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/theblue/32/5074_2.png) [@theblue](https://forums.speedlife.net/u/theblue)\
**Post date:** [September 8, 2009, 1:01pm UTC](https://forums.speedlife.net/t/so-what-do-you-tell-a-customer-who-calls-and-says/73199/10 "2009-09-08T13:01:23Z")

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I did think about saying “I can give you the renewal code for a small fee” but I decided I want to keep my job.

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**Author:** ![08GT500](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/08gt500/32/5417_2.png) [@08GT500](https://forums.speedlife.net/u/08GT500)\
**Post date:** [September 8, 2009, 2:45pm UTC](https://forums.speedlife.net/t/so-what-do-you-tell-a-customer-who-calls-and-says/73199/11 "2009-09-08T14:45:20Z")

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> [@Joe](#):
>
> I still would have told him to renew for $20 a month. I’d have him set up a recurring paypal payment then be like “OK, I’ve authorized your renewal, hit the ‘Renew’ button now.”

LOL. “In order to purchase your renewal you must first type ipconfig /renew and your DHCP lease woes will be taken care of automatically for a small maintenance fee of $20/month.”