# So you commission out a repair shop to fix your truck... **URL:** \ **Category:** NYSpeed Automotive\ **Created:** [November 17, 2008, 3:17pm UTC](https://forums.speedlife.net/t/so-you-commission-out-a-repair-shop-to-fix-your-truck/58314 "2008-11-17T15:17:22Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Beck](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/beck/32/28683_2.png) [@Beck](https://forums.speedlife.net/u/Beck)\ **Post date:** [November 17, 2008, 3:17pm UTC](https://forums.speedlife.net/t/so-you-commission-out-a-repair-shop-to-fix-your-truck/58314/1 "2008-11-17T15:17:22Z")
Hypothetically speaking… Lets say you take your truck to a dealership to fix your wheel bearing on your truck. You agree for them to replace the wheel bearing and hub. Labor and parts comes to the tune of $200. While pressing out the bearing/hub they are having a hard time with it and crack the knuckle while trying to press it out. You now have a broken knuckle and need it replaced. The new knuckle/bearing/hub are now installed. Turns out the drag rod that stabilizes the rear wheels, is too small for the pre-drilled hole in the new knuckle. Turns out there has been an updated drag rod that is bigger and it is now required to install the new knuckle. Now you need to install a new rod, and do an alignment. Your $200 repair bill is now approaching $600, REAL FAST. The shop hasn’t billed me yet, but they informed me of the price of the new knuckle and rod and told me “this happens a lot when replacing bearings”. Making it almost seem, like it’s not their fault. Upon review of the broken knuckle, you can clearly see that they were pressing it incorrectly, and applied no heat whatsoever in order to help the fused bearing/knuckle. Am I in the wrong to refuse payment? I didn’t bring them a cracked knuckle…THEY cracked it while pressing the old bearing out. If it wasn’t for the new knuckle, i wouldn’t need a new rod and consequently an alignment. It’s almost like hiring someone to paint your house and they break a window, and tell you it’s your responsibility because “these things happen”. WTF. ---
**Author:** ![Beck](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/beck/32/28683_2.png) [@Beck](https://forums.speedlife.net/u/Beck)\ **Post date:** [November 17, 2008, 3:18pm UTC](https://forums.speedlife.net/t/so-you-commission-out-a-repair-shop-to-fix-your-truck/58314/2 "2008-11-17T15:18:48Z")
PS - I have no problem paying for the bearing/install. Just not all the bullshit that came with it. I should’ve taken my truck to my dealership. ☹ ---
**Author:** ![ryanmcell](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/ryanmcell/32/7510_2.png) [@ryanmcell](https://forums.speedlife.net/u/ryanmcell)\ **Post date:** [November 17, 2008, 3:18pm UTC](https://forums.speedlife.net/t/so-you-commission-out-a-repair-shop-to-fix-your-truck/58314/3 "2008-11-17T15:18:58Z")
I’m on your side there, I’d fight it. ---
**Author:** ![ieatpaint](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/ieatpaint/32/7311_2.png) [@ieatpaint](https://forums.speedlife.net/u/ieatpaint)\ **Post date:** [November 17, 2008, 3:21pm UTC](https://forums.speedlife.net/t/so-you-commission-out-a-repair-shop-to-fix-your-truck/58314/4 "2008-11-17T15:21:24Z")
tell them you’ll pay for the part at cost, but not the labor, not your fault they broke it. that’s a fair deal for both parties. ---
**Author:** ![Beck](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/beck/32/28683_2.png) [@Beck](https://forums.speedlife.net/u/Beck)\ **Post date:** [November 17, 2008, 3:26pm UTC](https://forums.speedlife.net/t/so-you-commission-out-a-repair-shop-to-fix-your-truck/58314/5 "2008-11-17T15:26:26Z")
> [@ieatpaint315](#): > > tell them you’ll pay for the part at cost, but not the labor, not your fault they broke it. that’s a fair deal for both parties. Plus the $100 drag rod? And the alignment? I don’t think so. ---
**Author:** ![psychopjv](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/psychopjv/32/7251_2.png) [@psychopjv](https://forums.speedlife.net/u/psychopjv)\ **Post date:** [November 17, 2008, 3:27pm UTC](https://forums.speedlife.net/t/so-you-commission-out-a-repair-shop-to-fix-your-truck/58314/6 "2008-11-17T15:27:07Z")
I hate morons. You break it you eat it. plain and simple. This is not your fault by any means. As you stated none of the other crap would be necessary if they didn’t screw up. By the way i’ve broken bearings before because they cock sideways but never a knuckle. you must be an extreme moron to have that happen. ---
**Author:** ![Beck](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/beck/32/28683_2.png) [@Beck](https://forums.speedlife.net/u/Beck)\ **Post date:** [November 17, 2008, 3:30pm UTC](https://forums.speedlife.net/t/so-you-commission-out-a-repair-shop-to-fix-your-truck/58314/7 "2008-11-17T15:30:23Z")
> [@psychopjv](#): > > I hate morons. You break it you eat it. plain and simple. This is not your fault by any means. As you stated none of the other crap would be necessary if they didn’t screw up. By the way i’ve broken bearings before because they cock sideways but never a knuckle. you must be an extreme moron to have that happen. They pressed down on the side facing us, with the arms for the control arms/caliipers taking the blunt of the pressure. :roflpicard: ---
**Author:** ![Jagermeister](https://avatars.discourse-cdn.com/v4/letter/j/f19dbf/32.png) [@Jagermeister](https://forums.speedlife.net/u/Jagermeister)\ **Post date:** [November 17, 2008, 3:30pm UTC](https://forums.speedlife.net/t/so-you-commission-out-a-repair-shop-to-fix-your-truck/58314/8 "2008-11-17T15:30:31Z")
bitches ain’t shit. ---
**Author:** ![Beck](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/beck/32/28683_2.png) [@Beck](https://forums.speedlife.net/u/Beck)\ **Post date:** [November 17, 2008, 3:32pm UTC](https://forums.speedlife.net/t/so-you-commission-out-a-repair-shop-to-fix-your-truck/58314/9 "2008-11-17T15:32:12Z")
> [@Jagermeister](#): > > bitches ain’t shit. this is part of my plan. i hope to lift up my shirt, revealing the masterpiece and they won’t charge me for ANY work. He’ll they might just give me a new truck. ---
**Author:** ![Schema](https://avatars.discourse-cdn.com/v4/letter/s/779978/32.png) [@Schema](https://forums.speedlife.net/u/Schema)\ **Post date:** [November 17, 2008, 3:40pm UTC](https://forums.speedlife.net/t/so-you-commission-out-a-repair-shop-to-fix-your-truck/58314/10 "2008-11-17T15:40:04Z")
So, from their point of view, in an extreme case, say that the knuckle was fubared and it would happen no matter who tried to work it out, like a bolt that was rusted in place beyond all scope of ever wrenching it loose, thus breaking. I can see why it is the customers responsibility to pay for this. HOWEVER, I believe it is in the shops best interest to notify the customer of a “speed hump” where you may incur additional chargers/labor to finish the original job, and give you the opportunity to agree on this possibility before going any further. Looks like this place failed at that. ---
**Author:** ![HotRodKid](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/hotrodkid/32/7609_2.png) [@HotRodKid](https://forums.speedlife.net/u/HotRodKid)\ **Post date:** [November 17, 2008, 3:47pm UTC](https://forums.speedlife.net/t/so-you-commission-out-a-repair-shop-to-fix-your-truck/58314/11 "2008-11-17T15:47:22Z")
> [@Beck](#): > > They pressed down on the side facing us, with the arms for the control arms/caliipers taking the blunt of the pressure. :roflpicard: 100% their fault, you owe nothing for teh hub, drag link or alignment. any competant shop would know to properly support the back side of the knuckle nearest the bearing. this is as much your fault as if they had smashed your fender in while trying to hammer on a rusted bolt ---
**Author:** ![camarojoe](https://avatars.discourse-cdn.com/v4/letter/c/c67d28/32.png) [@camarojoe](https://forums.speedlife.net/u/camarojoe)\ **Post date:** [November 17, 2008, 3:52pm UTC](https://forums.speedlife.net/t/so-you-commission-out-a-repair-shop-to-fix-your-truck/58314/12 "2008-11-17T15:52:49Z")
Make a big stink with the service manager in front of other people if they insist you must pay. Then throw in the lines, I will NEVER recommend this dealership for anything, etc, etc You could also call the manufacturer HQ and complain about it. This is how it happened when I worked at the dealership and 99.5% of the time it worked. ---
**Author:** ![TrueBlue](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/trueblue/32/7245_2.png) [@TrueBlue](https://forums.speedlife.net/u/TrueBlue)\ **Post date:** [November 17, 2008, 4:42pm UTC](https://forums.speedlife.net/t/so-you-commission-out-a-repair-shop-to-fix-your-truck/58314/13 "2008-11-17T16:42:23Z")
The repairs to the job they are doing should be done at no cost to you. Pauly could probably give you a better idea of what should happen here, but I would fight that cost. ---
**Author:** ![Spam16v](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/spam16v/32/5287_2.png) [@Spam16v](https://forums.speedlife.net/u/Spam16v)\ **Post date:** [November 17, 2008, 4:43pm UTC](https://forums.speedlife.net/t/so-you-commission-out-a-repair-shop-to-fix-your-truck/58314/14 "2008-11-17T16:43:03Z")
![http://www.sirtools.com/B90MASTERKIT.jpg](http://www.sirtools.com/B90MASTERKIT.jpg) i has one of these, to hell with breaking shit. ---
**Author:** ![AKA-FERRARI](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/aka-ferrari/32/7260_2.png) [@AKA-FERRARI](https://forums.speedlife.net/u/AKA-FERRARI)\ **Post date:** [November 17, 2008, 5:16pm UTC](https://forums.speedlife.net/t/so-you-commission-out-a-repair-shop-to-fix-your-truck/58314/15 "2008-11-17T17:16:22Z")
Im sure its not there fault…its buffalo, these things happen… ---
**Author:** ![psphinx81](https://avatars.discourse-cdn.com/v4/letter/p/e9a140/32.png) [@psphinx81](https://forums.speedlife.net/u/psphinx81)\ **Post date:** [November 17, 2008, 5:44pm UTC](https://forums.speedlife.net/t/so-you-commission-out-a-repair-shop-to-fix-your-truck/58314/16 "2008-11-17T17:44:57Z")
raise hell beck. ---
**Author:** ![tpgsr](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/tpgsr/32/7374_2.png) [@tpgsr](https://forums.speedlife.net/u/tpgsr)\ **Post date:** [November 17, 2008, 5:46pm UTC](https://forums.speedlife.net/t/so-you-commission-out-a-repair-shop-to-fix-your-truck/58314/17 "2008-11-17T17:46:59Z")
Shit happens, but when you do it wrong and that causes the failure it is your fault not the customer. Give them hell about it. ---
**Author:** ![Pauly](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/pauly/32/7493_2.png) [@Pauly](https://forums.speedlife.net/u/Pauly)\ **Post date:** [November 17, 2008, 5:47pm UTC](https://forums.speedlife.net/t/so-you-commission-out-a-repair-shop-to-fix-your-truck/58314/18 "2008-11-17T17:47:36Z")
A shop cannot legally exceed the estimate without your approval. You agreed to a price- they exceeded it without your knowledge. Done. I’ll look up the exact section of repair shop regulation shortly. ok go to [www.nysdmv.com](http://www.nysdmv.com) d/l form# CR 82 (under business use forms) read section 82.5 Obligation of the repair shop 82.5 Obligations of the repair shop. The repair shop shall: (a) Upon the request of any customer make an estimate in writing of the parts and labor necessary for each specific repair or service offered and shall not charge for work done or parts supplied in excess of the estimate without the consent of such customer. The repair shop may charge a reasonable fee for making an estimate. The estimate shall contain the following information: the customer’s name, the name and facility number of the repair shop, the date of the estimate, a list of parts necessary for each specific repair together with the costs for each part, indicating any parts which are not new parts of at least original equipment quality, the labor charge for each repair together with the costs of each labor charge, year and make of vehicle, registration plate number or vehicle identification number, a description of the problem reported by the customer, and a statement informing the customer of his right to receive replaced parts if the customer makes a written request for such return. In addition, for body parts, the repair shop must indicate if the part is a new original equipment manufacturer part, a new after market equipment manufacturer part or a used part. A statement on an estimate that all body parts are in one of the three classes except as otherwise indicated complies with this last requirement. All information on an estimate must be legible; (b) Not perform any services not authorized by the customer by a work order. If a repair shop prepares a written work order, a copy shall be given to the customer. If a written work order is prepared by the customer, such work order shall be attached to the invoice. If the customer gives an oral work order, the oral work order shall be noted on the invoice and shall include the date, time and manner of authorization and by whom such authorization was given; ---
**Author:** ![Carnut](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/carnut/32/7590_2.png) [@Carnut](https://forums.speedlife.net/u/Carnut)\ **Post date:** [November 17, 2008, 6:58pm UTC](https://forums.speedlife.net/t/so-you-commission-out-a-repair-shop-to-fix-your-truck/58314/19 "2008-11-17T18:58:09Z")
I can haz work? ---
**Author:** ![AfXtc777](https://avatars.discourse-cdn.com/v4/letter/a/a9adbd/32.png) [@AfXtc777](https://forums.speedlife.net/u/AfXtc777)\ **Post date:** [November 17, 2008, 7:02pm UTC](https://forums.speedlife.net/t/so-you-commission-out-a-repair-shop-to-fix-your-truck/58314/20 "2008-11-17T19:02:20Z")
^^ Adam print that out and bring it with you, “forget” to mention it until after they say sorry too bad. [Next page](https://forums.speedlife.net/t/so-you-commission-out-a-repair-shop-to-fix-your-truck/58314.md?page=2)