# Timing Belt Job Performed Twice **URL:** \ **Category:** Shift518 Automotive\ **Created:** [September 13, 2013, 1:24pm UTC](https://forums.speedlife.net/t/timing-belt-job-performed-twice/267716 "2013-09-13T13:24:00Z")\ **Posts on this page:** 1\ **Showing post:** 122
**Author:** ![ChrisCaz](https://avatars.discourse-cdn.com/v4/letter/c/6de8d8/32.png) [@ChrisCaz](https://forums.speedlife.net/u/ChrisCaz)\ **Post date:** [September 17, 2013, 4:58pm UTC](https://forums.speedlife.net/t/timing-belt-job-performed-twice/267716/122 "2013-09-17T16:58:57Z")
> [@FS: commodore 64](https://forums.speedlife.net/t/fs-commodore-64/46739/18): > > I said in the first response I’m not going to battle or rant… Just not… > > Albany Speed Shop has helped countless Shift members and will continue to do so. > > Albany Speed Shop backs its work and the parts when purchased here. > > In the event the “bolt” pic shows definitively Albany Speed did something to cause this problem 3000 miles and 5 months ago then we’d be in the wrong if I didn’t do something to help. Even after the customer was mad because the on hand tech refused to inspect his car with out cats and then was told to go fuck himself by the customer when he left, I would still honor our commitment to back our work. Had I been notified that the problem occurred I could have assisted with the help from NAPA but under the circumstances and path followed it was already to late for my intervention. > > I feel bad and take that shit personally which is why we have great customer reviews and great CSI. It matters to me. Chris, Im not holding out on you because you were so yourself that day, nor do I “clearly do not want to pay” as someone else hating our shop stated. I’ve been down this road before… Just because another shop states xyz doesnt mean xyz is correct. If fact blaming another shop to get the job and charge more is all to common in this industry. That being said, I can;t just stroke a check to anyone based on hearsay or opinions. Regardless of how you feel about that, thats all we have here until something shows factually otherwise. For instance a picture or an associated NAPA facility living under the same guidelines that I adhere to. > > I haven’t showed interest? You called me in the morning, i followed up with that information through out my day and was able to tell you where we were at when you called back as planned in the afternoon. Unfortunately I didnt have the answer you wanted, so we ended up here. If not arguing out the point by continuously posting here implied that I was not interested, I apologize. I refuse to get into these discussions on this forum or any other for that matter for this very reason. There are to many people who do not know the ins and outs of our particular situation and thereby comment with opinion and emotion which just further exacerbates the no hypothetical issue. Just look at this thread to see what I mean. > > So If I comment and fight back Im an asshole and if I dont then Im an asshole who’s not interested. either way I lose… and for me too and Albany Speed Shop I need to stay civil and the best way to do that is not to engage. You see I have feelings too and I have and will again if needed do a KK rant, but generally its when someone attacks my integrity. I never learned well how to lie steal, cheat and pass alone hearsay. So when someone like Alpine starts his line of BS and suggesting things like “oh they did it to try to burn out the clutch so they could then sell me a new one” I get really upset. and then the KK/slowmarrow in me boils over. > > I do really wish you called when it failed. I really wish we could have sent you to a NAPA in Florida. And I really wish your car didn’t have any problem, as quite frankly i really like your car… But after all that, I canot just send out a blind check for hundreds of dollars without just cause or reason. I’m sorry but because you say so or they say so isn’t enough these days. > > The action and reaction part of this makes me rethink whether or not A.S.S. should allow customers to bring their own parts anymore. I know we are one of very few who allow this to happen anymore. I better understand now why shops wont do it and it makes me wonder if we should no longer allow this to happen either. Its a shame really… > > Never the less… this is most likely my last post regarding this. Unless something else is found or discovered to allow me to know we really did make a human error and cause this problem. Then, I guess we’ll have to have another post to reverse all the things that were suggested and said about ASS. Wouldn’t that be funny, yet I doubt it would ever occur. Why because its way more fun bashing people and places then it is to praise them…isn’t it? Kinda like watching NASCAR for the crashes…not really the race. Daryl, I’m not battling. I’ve said from the beginning that all I did was report what happened, what the mechanic down here told me and showed me, and your response. I can’t write what others are going to do or how they’re going to respond. I didn’t get on here and call you names, or say negative things about your shop. I did, however, post a series of events that happened to me, affected me very much, and nearly cost me my motor. Warranty: I frequented your shop for two years. No warranty conditions were ever told to me. When I asked if I could bring my own parts since a lot of the parts were non OEM and performance based, I was told I could. A warranty is not the same thing as making a bad situation right. When we first spoke on the day I called you two things stood out in my mind, 1. You mentioned you would like to see any pictures and invoices from the shop I was using, and 2. You brought up my last visit to your shop which was not topical. It wouldn’t stand out in my mind except you mentioned it about one minute into the conversation by saying, “The last time you left here there was quite a scene. So you’re basically calling to take my temperature now?” (quoted as best I could) To which I responded, “No, this happened and I want to give you the opportunity to make it right.” That was the morning after I had found out that it was the timing belt. I waited until around 10AM or so because I had asked the shop to see what caused the timing belt to slip three teeth. I knew I had just had it replaced so it seemed odd since I was supposed to get about another 77k miles out of it. So, between getting my car towed home, to the dealer where it sat for two days, to getting towed to the shop, then I was off to work where they called me to when I contacted you at 10AM the next day…where in there was I supposed to contact you, arrange another tow truck to a NAPA facility, have them re-diagnose it and lay blame? And that’s IF the NAPA warranty would have covered it since it was my parts from a widely used and respected parts dealer? I didn’t even know it was something ASS could’ve messed up until the shop had the engine torn apart. The pic: I am trying to get these pics but I’m dealing with an older off the boat German mechanic that, truthfully, seems to be having a hard time getting the pics off the digital camera into an email. If I have to, I’ll go there tomorrow and take a damn picture of the pic myself. However, I don’t think any pic or video or written explanation would satisfy you enough for you to say, “You know what? We screwed up. My bad. Let me make this right.” The last time I left the shop: I never posted about the last time I left the shop because I didn’t want it to reflect negatively on you. I didn’t want to get on a public forum and state that you had illegally passed my car’s inspection prior to that date, that you were familiar with my car when you made the appointment because I made the appointment standing in front of Harold after you guys threw on two temporary washers to my rear shock because it had walked itself off the bushing ($50), or that the owner of a shop would seriously suggest crafting a fake cat to fool his tech that was about ten feet behind him. I don’t mind saying I have a short-ish temper but I’d say after the shenanigans with the timing belt job where it was a tooth off and Harold told me he tore it down and checked it again and it was spot on, then you tore it down and YUP, it was a tooth off, AND the part wasn’t ordered, AND your telling me to trick your own tech with your work…Yeah, I’d say I reacted pretty calmly by just telling the tech to go fuck himself. Showing interest: When I called you back in the afternoon to tell you I had the information you requested you cut me off, cited the NAPA warranty rules as you understood them, and told me there was nothing you could do. You never asked to see the pic. You never asked to see the invoice. You never asked what I was looking for to make it right. The conversation was brief and you made it clear nothing was going to happen no matter what information I had. Why did you ask about my last visit the first time I called? And why have you referenced it here in every post you’ve made when the thread is regarding work that was done prior to that visit? I believe it’s an attempt to change the subject. To point to me and say, “He’s got a temper problem!” and totally deflect from the events that happened. People on here can say whatever they want about A.S.S. but here’s the bottom line: When they changed my timing belt the first time they could’ve blown the motor because they gave it to me off a tooth. They even test drove it and said it was fine. A.S.S. told me they double checked it and the timing was fine, that it had to be a tuning issue. I went to NAM, all the way to Clifton Park with the belt off a tooth where Josh said, NOPE, not the tune. So I brought it back to A.S.S. where they finally got the timing correct. That’s all fact. So if I’m a little quick to believe that perhaps the shop that doesn’t have a dog in the fight is correct and you guys forgot to tighten a bolt, then that’s on me. But you also forgot to order my CV boot so…I don’t know. Maybe you’re right. Maybe this is all because of my short temper. Chris C. --- _[View the full topic](https://forums.speedlife.net/t/timing-belt-job-performed-twice/267716)._