# What would you do... re: auto service
**URL:** https://forums.speedlife.net/t/what-would-you-do-re-auto-service/216229
**Category:** NYSpeed Automotive
**Created:** [September 6, 2011, 6:00am UTC](https://forums.speedlife.net/t/what-would-you-do-re-auto-service/216229 "2011-09-06T06:00:42Z")
**Posts on this page:** 20
**Page:** 3
### Author:  [@JayS](https://forums.speedlife.net/u/JayS)
#### Post date: [September 7, 2011, 3:26am UTC](https://forums.speedlife.net/t/what-would-you-do-re-auto-service/216229/41 "2011-09-07T03:26:14Z")
Only update I have is that I called around 4:15 and was told Russ was on another call. The woman who answered the phone was pleasant (as was I) said she’d look into it and get back to me.
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### Author:  [@bracketracer](https://forums.speedlife.net/u/bracketracer)
#### Post date: [September 7, 2011, 3:44am UTC](https://forums.speedlife.net/t/what-would-you-do-re-auto-service/216229/42 "2011-09-07T03:44:10Z")
Good to hear. You likely spoke with Lynn (Russ’s sister). I’m sure he’ll make it right, and do so quickly.
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### Author:  [@yamba6](https://forums.speedlife.net/u/yamba6)
#### Post date: [September 7, 2011, 6:39am UTC](https://forums.speedlife.net/t/what-would-you-do-re-auto-service/216229/43 "2011-09-07T06:39:03Z")
> [@Quattro Krant](#):
>
> Who gives a fuck in the grand scheme of things??? Oh the fucking horror!!! A brittle ass piece of shit plastic center cap had some tabs broken and it was glued on and a new one is $24-BIG FUCKING DEAL!!! Did they re-glue it to your $5000 CCW’s? No. Did it cause you to be stranded on the side of the road in the middle of winter? No. If this is the biggest concern in your life, I envy you.
> [@Quattro Krant](#):
>
> Lack of notification??? Shut the fuck up.
Angry much?
Regardless of how minor the problem is, its still something that should be brought up. Sure this little thing happened now, but what happens when a bigger mistake happens to your vehicle and they dont care to report it to the owner/manager to correct the problem. Then you find out.
You go in to a shop expecting to pay an ex amount of money. You get the car back only to find you need to spend more money even if just $25 to get something fixed that wasnt damaged prior to you going there. Its money, and to some that $25 is not in the budget. These mistakes should be known and correct to make customers happy. Perhaps you dont know how a business should work. If I owned a shop, Id love to know anything that is not done right so that I can correc that issue. (talk to an employee that did this and tell him not to be afraid to inform me about mistakes… they do happen)
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### Author:  [@FadetoBlack](https://forums.speedlife.net/u/FadetoBlack)
#### Post date: [September 7, 2011, 6:49am UTC](https://forums.speedlife.net/t/what-would-you-do-re-auto-service/216229/44 "2011-09-07T06:49:52Z")
Somebody must have pissed in his corn flakes. Two mornings in a row.
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### Author:  [@ImsloIkno](https://forums.speedlife.net/u/ImsloIkno)
#### Post date: [September 7, 2011, 6:49am UTC](https://forums.speedlife.net/t/what-would-you-do-re-auto-service/216229/45 "2011-09-07T06:49:58Z")
i already know how this is going to pan out.
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### Author:  [@JayS](https://forums.speedlife.net/u/JayS)
#### Post date: [September 7, 2011, 6:52am UTC](https://forums.speedlife.net/t/what-would-you-do-re-auto-service/216229/46 "2011-09-07T06:52:08Z")
BTW… while it’s minor because I got a replacement on ebay for $24 (the only one available when I searched), that center cap is well over $100 piece at the dealer, $108 if you buy it from [gmpartshouse.com](http://gmpartshouse.com). Yeah, it’s a ripoff, but it’s a part that wasn’t broken when I brought it in with not a lot of options for replacement since the GTO wasn’t a high production vehicle.
[http://store.gmpartshouse.com/partlocator/index.cfm?action=getJointLocator&siteid=214638&chapter=§ionids=0,2504&groupid=51843&subgroupid=2510&make=28&model=GTO&year=2006&catalogid=2&displayCatalogid=0](http://store.gmpartshouse.com/partlocator/index.cfm?action=getJointLocator&siteid=214638&chapter=§ionids=0,2504&groupid=51843&subgroupid=2510&make=28&model=GTO&year=2006&catalogid=2&displayCatalogid=0)
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### Author:  [@yamba6](https://forums.speedlife.net/u/yamba6)
#### Post date: [September 7, 2011, 7:04am UTC](https://forums.speedlife.net/t/what-would-you-do-re-auto-service/216229/47 "2011-09-07T07:04:48Z")
> [@JayS](#):
>
> BTW… while it’s minor because I got a replacement on ebay for $24 (the only one available when I searched), that center cap is well over $100 piece at the dealer, $108 if you buy it from [gmpartshouse.com](http://gmpartshouse.com). Yeah, it’s a ripoff, but it’s a part that wasn’t broken when I brought it in with not a lot of options for replacement since the GTO wasn’t a high production vehicle.
>
> [http://store.gmpartshouse.com/partlocator/index.cfm?action=getJointLocator&siteid=214638&chapter=§ionids=0,2504&groupid=51843&subgroupid=2510&make=28&model=GTO&year=2006&catalogid=2&displayCatalogid=0](http://store.gmpartshouse.com/partlocator/index.cfm?action=getJointLocator&siteid=214638&chapter=§ionids=0,2504&groupid=51843&subgroupid=2510&make=28&model=GTO&year=2006&catalogid=2&displayCatalogid=0)
yeah but…“big fucking deal brah” lol
Still in for results. And + for contacting them.
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### Author:  [@Fry](https://forums.speedlife.net/u/Fry)
#### Post date: [September 7, 2011, 7:25am UTC](https://forums.speedlife.net/t/what-would-you-do-re-auto-service/216229/48 "2011-09-07T07:25:43Z")
You knobs. This isn’t about a 24 dollar hub cap. It’s about whether or not Jay has to cross a shop off of his list of places he can trust to work on his cars.
If they break something, don’t fix it correctly (gluing a broken piece is not correct), and don’t tell him about it, then he probably shouldn’t go back. If he gives management a chance to make it right and they don’t respond, then he definitely can’t go back.
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### Author:  [@boardjnky4](https://forums.speedlife.net/u/boardjnky4)
#### Post date: [September 7, 2011, 7:27am UTC](https://forums.speedlife.net/t/what-would-you-do-re-auto-service/216229/49 "2011-09-07T07:27:35Z")
Seems to me that he got lucky finding one for $24. It was a $100 mistake. The technician fucked it up, so why should the customer pay for it?
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### Author:  [@JayS](https://forums.speedlife.net/u/JayS)
#### Post date: [September 7, 2011, 7:37am UTC](https://forums.speedlife.net/t/what-would-you-do-re-auto-service/216229/50 "2011-09-07T07:37:43Z")
> [@Fry](#):
>
> You knobs. This isn’t about a 24 dollar hub cap. It’s about whether or not Jay has to cross a shop off of his list of places he can trust to work on his cars.
>
> If they break something, don’t fix it correctly (gluing a broken piece is not correct), and don’t tell him about it, then he probably shouldn’t go back. If he gives management a chance to make it right and they don’t respond, then he definitely can’t go back.
As usual, Fry gets it. All I’m hoping for is a call back saying, “This isn’t how we do business, we’ve talked to the guy who balanced your tires and can guarantee if you bring your car back for further service crap like this won’t happen”. If they offer to pay for the cap I’ll decline, if they insist they can mail me a check. The $24 cost to me isn’t this issue, it’s that a shop that everyone here says is awesome broke something on my car, half ass fixed it to hide it from me, and sent me on my way.
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### Author:  [@Carnut](https://forums.speedlife.net/u/Carnut)
#### Post date: [September 7, 2011, 8:18am UTC](https://forums.speedlife.net/t/what-would-you-do-re-auto-service/216229/51 "2011-09-07T08:18:50Z")
> [@JayS](#):
>
> As usual, Fry gets it. All I’m hoping for is a call back saying, “This isn’t how we do business, we’ve talked to the guy who balanced your tires and can guarantee if you bring your car back for further service crap like this won’t happen”. If they offer to pay for the cap I’ll decline, if they insist they can mail me a check. The $24 cost to me isn’t this issue, it’s that a shop that everyone here says is awesome broke something on my car, half ass fixed it to hide it from me, and sent me on my way.
+1
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### Author:  [@TrueBlue](https://forums.speedlife.net/u/TrueBlue)
#### Post date: [September 7, 2011, 8:29am UTC](https://forums.speedlife.net/t/what-would-you-do-re-auto-service/216229/52 "2011-09-07T08:29:49Z")
The fact that that needed explaination bottles the mind. Sounds like the shop owner is reasonable and rational, I’m sure you’ll be righted.
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### Author:  [@boardjnky4](https://forums.speedlife.net/u/boardjnky4)
#### Post date: [September 7, 2011, 8:34am UTC](https://forums.speedlife.net/t/what-would-you-do-re-auto-service/216229/53 "2011-09-07T08:34:58Z")
The only thing that bothers me about that is you just don’t know how serious the person is.
Apologies are cheesy as fuck and people are too often fake. If you want to turn down the replacement cost, that’s fine, and I commend you for that. However, I would expect some offer from the shop owner. Making a monetary offer (or offering a discount on the next visit) proves that he really does value you as a customer. Either that, or he could tell you that he fired the prick. Then you’ll know he’s serious lol.
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### Author:  [@JayS](https://forums.speedlife.net/u/JayS)
#### Post date: [September 7, 2011, 4:20pm UTC](https://forums.speedlife.net/t/what-would-you-do-re-auto-service/216229/54 "2011-09-07T16:20:09Z")
Only update I have is no update. No calls from Licatas and it’s obviously well past business hours. I have my cell as a contact which is with me 24/7/365.
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### Author:  [@livin4hockey](https://forums.speedlife.net/u/livin4hockey)
#### Post date: [September 7, 2011, 6:36pm UTC](https://forums.speedlife.net/t/what-would-you-do-re-auto-service/216229/55 "2011-09-07T18:36:54Z")
Seeing as they’re a vendor on here, hopefully they do the right thing and get back to you soon.
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### Author:  [@Onyx\_Z32](https://forums.speedlife.net/u/Onyx_Z32)
#### Post date: [September 8, 2011, 6:23am UTC](https://forums.speedlife.net/t/what-would-you-do-re-auto-service/216229/56 "2011-09-08T06:23:15Z")
I’d try calling again and earlier in the morning. They’re real hectic towards the end of the day.
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### Author:  [@ImsloIkno](https://forums.speedlife.net/u/ImsloIkno)
#### Post date: [September 8, 2011, 8:53am UTC](https://forums.speedlife.net/t/what-would-you-do-re-auto-service/216229/57 "2011-09-08T08:53:40Z")
i know for a fact they are hectic right now. they are in the middle of adding an addition. especially russ
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### Author:  [@JayS](https://forums.speedlife.net/u/JayS)
#### Post date: [September 8, 2011, 10:01am UTC](https://forums.speedlife.net/t/what-would-you-do-re-auto-service/216229/58 "2011-09-08T10:01:35Z")
> [@Onyx Z32](#):
>
> I’d try calling again and earlier in the morning. They’re real hectic towards the end of the day.
Nah, there’s no point calling again because them not calling back after getting my info and explaining I wasn’t happy with my service says enough about how the place is being run to me. There are plenty of other alignment shops in WNY. If anything further comes of it I promise to update this thread (positive or negative), but I’m not expecting any further contact at this point.
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### Author:  [@ieatpaint](https://forums.speedlife.net/u/ieatpaint)
#### Post date: [September 8, 2011, 10:10am UTC](https://forums.speedlife.net/t/what-would-you-do-re-auto-service/216229/59 "2011-09-08T10:10:24Z")
I agree, you shouldn’t have to hound them to get ahold of the owner to tell him what happened.
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### Author:  [@boardjnky4](https://forums.speedlife.net/u/boardjnky4)
#### Post date: [September 8, 2011, 10:14am UTC](https://forums.speedlife.net/t/what-would-you-do-re-auto-service/216229/60 "2011-09-08T10:14:12Z")
> [@JayS](#):
>
> Nah, there’s no point calling again because them not calling back after getting my info and explaining I wasn’t happy with my service says enough about how the place is being run to me. There are plenty of other alignment shops in WNY. If anything further comes of it I promise to update this thread (positive or negative), but I’m not expecting any further contact at this point.
> [@ieatpaint](#):
>
> I agree, you shouldn’t have to hound them to get ahold of the owner to tell him what happened.
+1
It’s up to them to prove that they value their customers.
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