# Why do people need others to hold their hand? **URL:** \ **Category:** Shift518 Off Topic\ **Created:** [December 20, 2009, 6:08am UTC](https://forums.speedlife.net/t/why-do-people-need-others-to-hold-their-hand/249204 "2009-12-20T06:08:24Z")\ **Posts on this page:** 1\ **Showing post:** 67
**Author:** ![99FRC](https://yyz2.discourse-cdn.com/flex034/user_avatar/forums.speedlife.net/99frc/32/6335_2.png) [@99FRC](https://forums.speedlife.net/u/99FRC)\ **Post date:** [December 23, 2009, 5:50am UTC](https://forums.speedlife.net/t/why-do-people-need-others-to-hold-their-hand/249204/67 "2009-12-23T05:50:16Z")
> [@Any AUDI drivers??](https://forums.speedlife.net/t/any-audi-drivers/27491/20): > > There is a point where customer service stops, yes there is. It’s at the point where all the tools are provided and are given to the consumer to self serve. > > Once and _only_ once the consumer for some reason fails or is unable to follow the directions and hints given due to disability and similar is interference from a clerk is necessary. I’m sorry man, most of the time you make sense but this is ridiculous. You could NEVER run/own/operate your own business with this line of thinking. There is NO harm is having a non-educated customer or a customer who just needs help. I had a customer about two months ago. Old guy, used to serve in the Navy. He called me EVERY single day about the same problem with his computer, which ended up just being an issue of him needing to learn. He would call me about the DUMBEST shit. But did I just tell him to go figure it out himself? No. And mind you, it was VERY frustrating at times having to hold his hand. But here is what I didn’t do. Complain and tell him to do it himself. And guess what. Because I was one of the only IT Consulting companies to do that for him, he ended up landing me a ton of business through people he knew because he was so impressed with the way we stuck with it. You view on this is quite frankly the most lazy, ridiculous thing I have ever heard. If you don’t like customer service, don’t do it. IN this case you are wrong. Very wrong. --- _[View the full topic](https://forums.speedlife.net/t/why-do-people-need-others-to-hold-their-hand/249204)._