Rota got back to me with an invoice late this afternoon, but some of your wheels were not on it. They told me to call back now to go over this, but now their phone is going straight to voice mail. This is the type of thing that’s made me only do this once a year, but I will work through it for you guys as I have the other years.
These members have their wheels on the invoice so they are getting the wheels they want:
danb
patriki1
bug-man
fpfffa
cam
zvilly
Notthesnail
G&C
Gigex1 (2 sets)
Gigex1 (2 sets)
mule2k
Inn-Tune
brad410
silvia
LuvMySub
SupraEv
Feuros
zavar
openroad
foxgp1200r
toosteeley
These people will be contacted as soon as Rota gets back to me. I’ll be trying to get the wheels you want first and then finding out what similar options are available if that’s not possible.
Jeff93S13
05_wsti
jasv11
deebo
fpfffa
NGranger91
Maurizio
You will have three options:
A) Choose an alternate wheel of the same price.
B) Choose an alternate wheel of a different price and either receive money back or pay us the difference depending on the change in cost.
C) Receive a full refund.
Last year all but one customer found something they liked, but I have absolutely no problem giving a full refund if Rota doesn’t have something you want. I had people use Paypal because Rota has done this before and this way we can quickly refund customers their money if necessary. I will be urging Rota to ship the wheels on the invoice now while the rest is sorted out to move this along as quickly as possible.
I’ve been calling and calling. One of the other guys has been calling while I’m tuning. I finally got them on the phone just now. Some of the wheels that were on the invoice from two days ago were apparently sold and sent to other companies before they had time to put our order on pallets to send to us. They are the most disorganized company I’ve ever dealt with.
After a lot of screaming they said they’ll send me an invoice tonight and make sure they don’t sell more of the wheels off. They are closed tomorrow for the holiday, but say they’ll ship everything they have Monday.
I will update this thread with the lists of people whose wheels are shipping and whose they now say they don’t have.
They have told me they’ll have an updated inventory sheet on their website tomorrow so we can go over alternate options with people.
Offering to give them deposits on the wheels as they were paid apparently didn’t help.
I apologize. This is why I only deal with Rota once a year.
UPDATE:
They did not email me the invoice last night like they said they would, but they did update their online inventory. Because they didn’t update the invoice I don’t know which people need to look for alternate wheels or ask for a refund. I know this is ridiculous, but unfortunately this is how Rota operates.
These people should look at the updated inventory list and post alternate options if they find anything they like based on the invoice from earlier in the week. Here is the inventory link again: http://rotawheel.com/AVAILABILITY.htm
We’ve been calling at least 10 times every day, leaving tons of phone messages, I’ve been emailing all of their addresses over and over. They say they’ve shipped most of the wheels, but can’t tell me what they’ve shipped so I can’t even start to let people know whether they’re getting their wheels or not so they can consider other options.
Every year I say I’m not going to do this again because of the nightmare that dealing with Rota is. This time I’m sticking to it. We will see this through and get as many of you your wheels as possible in the next few days, but this will be the last Rota group buy.
mine were +25, honda wheels are always going to be shitty fitment. (high offset)
especially when the wheels they are duplicating don’t have a good offset to begin with
OK Rota STILL has not gotten back to us so we still didn’t know what they sent us or availability on the wheels we’ve asked about, but wheels showed up today.
The following people have received the wheels they wanted:
bug-man
fpfffa
cam
zvilly
notthesnail
G&C
Gigex1 (both sets)
Gigex1 (both sets)
mule2k
brad410
silvia
LuvMySub
SupraEv
Feuros
Zavar
foxgp1200r (just need the balance of payment from you (sales tax))
Your wheels are available for pickup 10am-noon or 2-5pm week days. If you need to pick them up outside of those hours just let me know so we can arrange something for you.
Out of the list of people who have not received wheels yet, I have alternate options from the following and we’ll be hammering Rotas phones again today to get answers on them for you. If they have them, we’re having them ship them immediately rather than waiting for other sets to save you time.
danb
jeff93s13
05_wsti
jasv11
arcturus
Maurizio
That means I need to hear from the following people who are eligible for a refund or to select alternate wheels:
deebo
NGranger91
patriki1
Openroad
Toosteeley
I took the wheel list with me while running errands and just got someone at rota on the phone. I was able to finish this up. I don’t have all my info on me so I won’t know who the wheels belong to until tomorrow.
I had to make some choices now because it took a week to get them to work on the order again. If you don’t like what I chose for you I’ll refund you in full and put the wheels in stock when they arrive, but I felt this was the best chance of making people happy.
Tarmac3 18/8 no hyper black. Got charcoal grey. If you don’t want these in that color I can refund you.
Svn 17/8 48 5x100 no frsb. Got gold. Again if you don’t want these in this color I can refund you. I picked the closest option.
Gforce 17/7.5 48 5x100 gold. This was your alternate and they had it.
P-45r for deebo in hyper black. You’re all set.
Gforce 17/8 48 5 x 100 no hyper black. I got you gunmetal. If you don’t want these in this color I can refund you.
Grid. They had none at All.
Torque 18/8 they had none.
Gforce 18/8.5 or formula 18/8 they had none of either.
Tarmac3 18/8 no hyper black. Got charcoal grey. If you don’t want these in that color I can refund you. Update: I got your message that you don’t like this color. Full refund issued.
Svn 17/8 48 5x100 no frsb. Got gold. Again if you don’t want these in this color I can refund you. I picked the closest option.
Gforce 17/8 48 5 x 100 no hyper black. I got you gunmetal. If you don’t want these in this color I can refund you.
Grid. They had none at All. This was Maurizio. Let me know if you want to try for something else or get a full refund.
Torque 18/8 they had none. toosteeley I got your message. I’ll ask about the G-Forces.
Gforce 18/8.5 or formula 18/8 they had none of either. 05_wsti this was for you. I got your message. Issuing full refund now.
We spent almost ten hours just to get these couple wheels on a second order and fought for over a week to get them to email us an invoice that probably took them 2 minutes to write. I can’t do any more with these idiots. I can’t check stock and I’m not ordering anything else because it’s completely impossible to deal with this people.
This is what they’re shipping:
G-force 1775 48 5x100 56.1 gold - for Arcturus
p-45r 1790 25 5X114.3 73 hblk - for deebo
g-force 1780 48 5X10056.1 gm - for openroad unless they don’t want them because this was not their color choice.
svn 1780 48 5X100 56.1 Tommy Gold - for Jeff93S13 unless he decides he doesn’t want them because this was not his color choice.
tarmac 3 18X8 48 5X100 56.1 cgray - for sale to whoever wants them $625
These are the people they didn’t have something for in the second shipment so I’ve just refunded you. It could be weeks just to organize another shipment for one set of wheels and I don’t want to hold your money any longer due to Rota’s bull****. This is aside from those who wanted refunded without checking for an alternate.
patriki1 - full refund issued.
maurizio - full refund issued.
jasv11 - full refund issued.
toosteeley - full refund issued.
