I’ve gotten a mix of locations from MS support calls but I don’t have a problem working with non-Americans or understanding them for that matter. (I laugh on the inside when other dudes get pissed/racist on the phone). Once you get 3 levels deep, those dudes are MS ballers and they don’t get off the phone until shit is fixed. For 500 bones ur prob better off polishing up on ur Technet search skillz. Their kb article search keeps getting better and from personal experience have been able to resolve some pretty big issues w/o contacting Microshaft.