Seriously show me where they say I am allowed only a finite amount of service calls. I highly doubt there is anything like that.
And once again, I highly doubt the customer to customer service rep ratio is 1:1. So if I called it in today, skipped tomorrow and you did the next day, X 1000000000 customers wide, you would still overload them hardcore. Service calls need to be mixed into to new service installs… one they make money with one they lose money with… look a bit deeper than just Mike Wood pissing off Amsterdam’s TWC office.