Same concept with me…My nokia 5300 was messin up so they sent me a new one, well a few days after they sent me the new one i was at my friends and had it in my back pocket…I sat down and forgot about it…Went to check a text a few min after and found a cracked screen, so now I have the defective nokia for a few more days then I gotta return it. Tmobile sucks! Service is horrible, I wish I never got it! Nothing but bad luck