Unreal situation whats ur guys opinion on this ?! How would u react !
They should be pursuing the employee that totaled the car in the first place. Make him work to pay back the cost. People should get exactly what they bought, nothing less.
Why isn’t the dealers insurance paying for the car?
I would guess because it didn’t belong to the dealer, it was insured by the owner. I think the owner’s insurance should cover it, since it was technically stolen. I would rather the employee foot the bill though.
So was the service writer charged with breaking/entering and theft?
I had a co-worker that was having some suspension work done on her brand new Grand Cherokee get a call that the car had a minor accident during a test drive in the parking lot and it needed some paint work on the bumper. We encouraged her to go down to the dealership to see it. Basically the whole front end was caved in by a pole. Unfortunately, she let them walk all over her and it took over a month to get it back to her and nothing for value loss due to the accident.
It’s really not much different than if the car got totalled out driving and they weren’t at fault. The offer to help find a comparable car and 5k cash seemed fair to me.
Does stink that the dealer told them the car they found was a 1 owner but turned out to be a 2 owner with an accident.
I see no charges of theft? and for the work that the car was brought in under the owner shouldn’t have had any expectation of the car being driven on public roads either. Dealer should be responsible for what goes on under their roof, no question about it.
And being offered a car with an accident on its record is total BS.
Car dealers carry insurance which is called “garage keepers” insurance. This covers property and bodily injury that arise out of the business’ daily operations. Basically it looks like their insurance is not covering this because it was reckless and could have been avoided.
With that said, these people need to take the dealer to court if they don’t provide him with a new car car with his options. I don’t see how they could offer anything else to him. This is the risk of running your own business with employees and allowing them access to customers keys and property.
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It seems when someone has your property in their possession they should assume responsibility.
I don’t see why the dealership wouldn’t just run it through insurance and now that its all over the internet eat the difference for a brand new one.
If this wasn’t all over the internet getting bad press they could just said fuck it here is whatever your 2012 was worth.
Oh and this - https://www.facebook.com/Wewreckedazl1
I don’t see over the cars value in damage there. Looks like about $15-20K in damage maybe. I would not want my car back after it, but the dealer could fix it in house and the accident wouldn’t show on CarFax. They could then resell it as a low mile 1-owner with a clean carfax. If their insurance doesn’t cover it, this would seem like the logical next choice. Not the honest choice, but most dealers aren’t honest in the first place. They should be replacing the car with one of equal value too, not one that has had 2 owners and one accident. That kills the resale.
Ha.
The dealer should have found them another one like they had or ordered them a brand new one and replaced the car with no issues. A 2 owner, higher mileage, with an accident car is not an equal replacement. (And clearly beat on if after 13k miles it needed brand new tires all around.)
The dealer should then fight with their insurance and their former employee to recoup whatever money they lost due to what happened. Shit storm averted dealer praised for being the good guy, bad employee is labeled bad employee.
This particular dealership had every opportunity to be the HERO in this case. Had they went ahead and ordered a brand new car for the original owner, and ate most of the cost difference between the insurance totalled value ($44k iirc) and what the new one would have cost (roughly $60k), they would have a 5-star rating on every car forum out there, and there would be multiple threads on all of the major forums saying how amazing they are. Unfortunately for them, they have no idea of the power of social media, and they chose to skimp out and try to pacify the original owner. Being in the “customer service” industry, apparently they haven’t learned much in all the years of them being in business.
The negative google and yelp reviews they now have are pretty funny
Social media is a real mother fucker in cases like that :lol:
Wow, I don’t really understand how the dealership has an out here, and why the owners haven’t lawyered up. Other than breaking and entering, I don’t think the dealership can go after their employee. Anything an employee does is the employer’s liability. It makes no sense to me how this has been dragged out this far. This is suicide for the dealership as far as I’m concerned, I would stop at nothing to bury them if they don’t step to the plate.
Dealer should cover any and all costs to replace as new.
Don’t be dumb. Give them a brand new ZL1 with all the options they request. Make your insurance pay for the loss. If you have any other damages sue your own ex-employee.
Sincerely,
Common Sense
I thought about the legal thing at first but if the person was bitching about not having money I doubt they could cover a lawyer since they wouldn’t be recovering some large sum of money anyways.
I agree to some extent, which is probably the dealership’s thought process as well, but I would at least have a consultation with a lawyer and see if they think it is a home-run case or not. Then they could go after lawyer fees as well. I’m not a lawyer, but it seems pretty cut-and-dry to me.