What a sales person or even a store manager says and what the home office does are 2 entirely different things. It’s pretty much typical business for each other to blame and in the customer’s eyes, when the home office makes it right, they are the hero.
My main point was this. There are ways to get what you want, as long as you know how the game is played. The dealership was playing hardball and the customer went out and rallied his troops. I really don’t see this dealership suffering too bad. This will blow over and they will resume normal operations.
Kid gets new car, Subaru looks better than they did before and the tech probably got a slap on the wrist.
Sure enough, and I think he was just trying to cover his ass by posting it online. Both sides could have handled it better.
How do you think something like this would be handled at your place?
Yeah, I mean if it were me, and it wasn’t working out the way I had hoped after working my way to the top, I’d probably just get a lawyer involved.
I doubt the tech even got a slap on the wrist, unless he didn’t actually hit a deer, or was being negligent in some other way.
I would think the people with the low end cars typically have a lot more to lose than those with the higher end models. People don’t typically buy base models because that’s their preference, it’s because it’s what they can afford. Then there’s the stories like this that make people even more leery.
The funny thing is, those people that are leery about having a tech take it overnight are probably the same ones that complain when you can’t replicate the problem they’re having.
Very true, its all relative. If you sink 40%-50% of your paycheque into a car payment you treat it like gold and stand in the window watching the whole servicing process to make sure a scratch isn’t laid on it. However in my eyes, that car only cost what the taxes are on some of the higher end models. And you’re right, they usually are the customers that return time and time again but won’t let the car be properly diagnosed. Or they have the highest expectation of what the car could be as its at the very top of their price bracket.
I’d probably start out by not employing someone with prior drug related charges and a shitty MVR and then trusting that person to drive a customer’s car.
And it would certainly not be handled over social media and MOST DEFINITELY not via text messages. You have an issue, come on in and let’s talk.
Crying about a car he likely doesn’t even “own”. Who knows what he puts against it, I just assumed he’s over extended himself to buy it as most people do with new car purchases these days (see 84 month financing thread).
lol probably quite a few people on this forum back when most of us were in high school or early college. I know I put a absurd amount of money into my SHO back in the day. Never had payments until my V10 touareg though, but by that point my income to debt was probably less than 5% before that purchase. Now when I had a 400 insurance payment and 2 430 vehicle payments. That sucked for me with how much I make.
