fuck that place.
broke my arm the saturday before last (5-19-07)… went to the ER and they took X-Rays then sent me over to Excelsior Orthopedics off of Sheridan. I was a little late, as I couldn’t drive myself (standard trans) and they told me that they were closing and I had to come back the following day.
Monday: Go in for my appointment, the doctors assistant told me that the doctor wasn’t able to make it and took some more X-Rays and was concerned about a piece of bone floating in my arm. She prescribed me some vicodin and sent me to a place in Amherst for a CT-Scan. Before I left, they said to call back before 4:00 and the doctor would go over the results.
NOTE: Girl that did my X-Rays said that it was BS that they told me that they were closing because she was there much later than that.
I call back later that day to speak with doctor and nobody knew what the hell was going on with it. They told me that they also wanted an MRI to check for ligament damage and that they would call me when they scheduled me an appointment. I asked to speak with the doctor about the CT-Scan but they wouldn’t put me on with him.
Later that evening I go to my Primary and get a referal so insurance would cover it.
Tuesday: I call the place and yet again ask to speak with the doctor. I get the run around and they tell me that they want to schedule an appointment to get an MRI done and that they would call me when they do that.
Wednesday: again, I call back and get the same BS. A few hours later I FINALLY get a call and they tell me that they want to schedule an MRI. They also tell me that I’m now seeing another doctor… not the one I was originally supposed to go see and that the appointment is for the first of june (6-1-07)… two weeks after the break.
The MRI appointment is for Tuesday (5-29-07)
Tuesday: Get out of work early and go out to OP to get my MRI. I managed to get all my paperwork filled out with my left hand and made small talk with the staff. She tells me that Excelsior never sent a script for the MRI and that I needed one for the procedure. She calls and they said that they’d fax one right over. After 20 mins. of waiting the lady at the MRI place still hadn’t recieved it and called back. They said the same thing and again… after 15 mins of waiting she told me that she still hadn’t recieved it and that I’d have to come back on Thursday as other patients were waiting to get theirs done, which is understandable.
She told me that she’d call me and let me know if she recieved it. I thanked her and left, pissed off.
Today: Get a call while in a meeting. It’s from the MRI place and apparently she still hadn’t recieved the script. I called Excelsior and left a pretty nasty, yet professional message. As I hang the phone up, I get a call back from the MRI place… she explained to me that she had to get the office manager on the phone to get it sent over and she reemed her out pretty good. She then said that she’d try to get me in today if she had any openings.
and here I sit. two weeks after braking my arm, no cast and hopped up on paid meds. I can already feel that my arm is healing up on it’s own as everyday it’s getting a little less painful/swelling is going down (hopefully not healing crooked). I tried to get into another Ortho thru my primary, but he’s booked up until the 15th of next month (at that point, why even bother?)
This is rediculous. Anyone know of a good orthopedic? Oh and stay away from Excelsior like the plague
