this is bad experience for our side too.
we surely wanna give warranty to your friend, but we are out of stock for 9007/L 6000k (which we cannot control if lots of orders coming). I told him if he wants same color temp he has to wait, or he can pick up the 8000k instead he said ok.
we had 2-3 order that day and your friend was late! We waited for 10 mins then left and he called afterwards and we are have other customers waiting at 12:30pm at other location. BUT we did come back and give replacement to him.
Your friend need the replacement, not because of the defective problem. The bulbs are both touched when installation as he said! And both bulb burn out. He went to Canadian tire for installation, which we highly not recommended since they do not even know what is HID kit when we called them last time… this is sad and waste of replacement.
We by then refer your friend to other shop to install. He asked for receipt but we surely do not have them with us on the car, then we asked him to email or PM us for it.
We were mad for the late too. We promise other dealership we will deliver those 10 sets on time but then we are late. Dealership will not order from us deal to that and just order from other seller.
We were sad on the not professional installation then ask for replacement. Ask us if you need help on installation…we can help whatever we can.
Please help us to say sorry to your buddy. We wanna smooth transaction too.
Or he should ask you to help him install instead but not Canadian tire…
Sorry again.