NEGATIVE FEEDBACK Cervini's Auto Design

NYSpeed Automotive
1

I have a 1995 Mustang GT that I needed a new hood for for my 410 Windsor I built. I measured that with the deck height, and the height of my intake I needed a 3.5" cowl hood. I looked at choices and since everyone has a Cobra R hood I went with this:
https://www.cervinis.com/Files/Image/products/116_(820x492).jpg

Here is the ad for the hood:
Features screened rear air vents. Finished underside liner can be painted for show quality appearance. Height of lift: 3-1/2" Specs: base of cowl width = 45", top of cowl width = 33". Bolts on utilizing OEM hood hinges, latch and hardware.
https://www.cervinis.com/product.aspx?car=1&part=116

So perfect, it is a 3.5" cowl hood and will look sick on my car. Then I get the hood in, put it on my car/motor, and this is what I get:

http://i221.photobucket.com/albums/dd201/bikeboy587/410W%20Build/IMG_1327.jpg
IMG_1327.jpg1024×768

http://i221.photobucket.com/albums/dd201/bikeboy587/410W%20Build/IMG_1326.jpg
IMG_1326.jpg1024×768

Clearly NOT a 3.5" cowl hood. It is only about 1-1.5" taller than my stock hood!!!

Holy FALSE ADVERTISING!!! So I call Cervini’s to return my hood. They give me an RA number, and tell me I have to find a way to ship the hood back on my own, and MY expense, AND I don’t get my original shipping back! What the F*ck.

So now I’m out the $110 original shipping, plus the cost to ship it back, just to get my $495 back from them for THEIR FALSE ADVERTISING.

So I call to get shipping quotes,…UPS $282…Fed Ex…$244. I call back Cervini’s and tell them there is no way in hell a trucking company is going to give me a decent rate because I don’t ship in any volume like a business does. They finally give me the smallest bit of help and said they will ask their accounting dept on Monday (Mind you I have been trying to return this since Tuesday and get my money back) if they can ship it back to them on their normal account, and take that money off of my return to pay for the return shipping AND the manager is not even sure he can get that done.

Of course they are giving me this song and dance about how I should have called for measurements since I have a modded car…YOUR ####ING SITE SAYING 3.5" COWL HOOD IN BLACK AND ####ING WHITE WHY DO I NEED TO CALL AND CHECK! It says NOWHERE on their site that they measure the TOTAL height of the hood and not the added Cowl height like EVERYOTHER ####ING COMPANY DOES!

So now I’m going to be out $220ish best case (if they ship it back on their account) because a big name company like CERVINI’S AUTO DESIGN has false advertising on their site.

I used to think very highly of this company and their quality but I would never recommend them to my worse enemy and will continue to spread the bad word of their grossly poor “customer service”.

Do not…I repeat, Do Not to business with this company.

2

sucks, a local shop like swerve could probabaly order you the right parts

3

Because when swerve pulls up the info on this hood it’s different for them? I think not

4

That’s super shitty dude, why don’t you try to sell it locally and recoupe some of the costs of the purchase instead of eating shipping both ways?

5

Not to sound like a dick or anything, but everyone knows that a 3.5" Cervini’s hood is definitely not going to get you 3.5" of clearance. Ask around man… you have 1000 Mustang owners that could give you pointers about how much clearance is actually needed and given with these hoods… you’re not the first one doing this. Heck, there are probably 2-3 of those hoods currently on cars on this forum that you could have checked out.

6

No, swerve would have ordered you the right hood the first time.

7

That sucks man.