Nothing like gettin an Idiot for server help

Shift518 Automotive Shift518 Off Topic
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Welcome to BLANK!
You are being connected to a representative in our ‘Technical Support’ department right now.

(9:59:56 PM) System: There currently is 1 person in front of you.
There are currently 28 chat technicians assisting customers.

(9:59:57 PM) Technician: has entered the chat.

(10:00:06 PM) Technician: Welcome to BLANK Live Chat. I will be your personal assistant throughout this chat.

(10:00:10 PM) Technician: Hello, How may I help you today?

(10:00:21 PM) Anthony: I am having email issues again

(10:00:48 PM) Anthony: came here last week and you guys fixed it and now its getting stuck on an email and wont download anymore

(10:01:20 PM) Technician: How do you mean.

(10:01:25 PM) Technician: Is it an outlook issue?

(10:01:35 PM) Anthony: Yes

(10:02:11 PM) Technician: Okay, what is the issue about?

(10:02:33 PM) Anthony: Okay this email problem occurred a week ago and your support guy "Sean Me fixed it on your end and now my email will not download all emails its getting stuck on downloading 22 of 80 emails.

(10:03:04 PM) Technician: What?

(10:03:04 PM) Anthony: I am not saying its Outlook itself it was something you guys fixed

(10:03:25 PM) Anthony: Dude are you seriusly here to help

(10:03:29 PM) Anthony: you are acting like a moron

(10:03:36 PM) Technician: Sorry.

(10:03:52 PM) Technician: I do not understand the issue, you just said email issue.

(10:05:05 PM) Anthony: If I am downloading email through Outlook Express it has to come through the BLANK server. Now in the middle of getting my email it is freezing on message 22 of 80

(10:05:51 PM) Technician: Okay, Please allow me a moment to take a look at a few things and I will return shortly. Thank you in advance.

(10:05:56 PM) Anthony: this was happening a week ago also

(10:06:37 PM) Technician: Okay.

(10:09:48 PM) Technician: Check your internet. <<~~~~ FAIL !!!

(10:12:17 PM) Anthony: are you serious?

(10:12:37 PM) Technician: I cannot seem to pull your account information.

(10:12:39 PM) Anthony: my internet is fine

(10:12:48 PM) Technician: What is your domain name?

(10:14:02 PM) Anthony: I gave that info before I entered this “TECHNICAL” chatroom we are all done here…

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thanks anthony…

NOT

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Feel better now?

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yeah I feel a little better now

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lol.

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Is it a tech support department located in some foreign nation?

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Hahaha, “check your internet” , how does he think he’s talking to you?!

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LoL I have no idea what is going on in this guys head

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what does “check your internet” mean? do you pick it up, hold it gently up to your cheek and in a calm soothing voice ask it if its feeling well today? wth kind of question is that?

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Honestly, you didnt give him shit to go on. I deal with people with your issues all fuckign day. I have to ask the right questions to get specific answers so I can understand just what the fuck people are tring to do, and that guy didnt ask you dick. But you were only on with they guy for 14 minutes! Chat is slow as balls. On a phone call you get 20324 times more information then just typing out a problem.

Check your internet is valid… I assume your at home, and your connection could drop, be shitty, modem could need to be reset, router could need a reboot, you could have a fire wall slowing things down. Maybe some friend sent you a 50mb attachment or something and it is stuck dl’ing message 22.

Ping the smtp server in your outlook…
there are lots of problems that can casue this.

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although…

(10:03:04 PM) Technician: What?

is funny as hell!