They took care of me too. I asked not speak with someone in customer service. I didn’t say “fuck you, guy, put me through” I have a guy spitting a bunch of reasons why he thought his technician did what he did, I politely disagreed and he kept giving me the sorry pitter patter story they’re “Supposed” to give. I got tired of listening to it and asked to speak with a Supervisor. How is that wrong?
Fantastic you have great experiences with them. Hopefully this is the only bad experience I have with them too.