got nowhere today on the phone
got pissed off
called CC company
initiated a chargeback (total of $731)
if they refund us the $ willingly we will cancel the chargeback, saving them the associated fees
if the CC Co. gets us the $ back via chargeback (which is to say that SBR doesnt man up and fix this themselves), i will do everything in my power to spread what i think of sloboy racing all over the intraweb, with full documentation, including audioclips