Thanks for the help on the key combos Sonny… I messed with it a little bit and didn’t come up with much. They ended up deciding to take it to the Apple Store, I dunno what happened with it since then…
To the rest of the posters who provided help it is greatly appreciated. I know trhe debate goes on and on about PC vs. Mac and it’s basically this… Yeah PCs break down more but are much easier for the every day Joe to mess around with and fix. When Macs break, it’s a lot harder to get help and the help is more expensive, but neither one is bulletproof.