Any one work for time warner?

I live in a 2 apartment unit and both apartments have time warner cable and internet. Mine got disconnected “at the pole”. So they say. There is only 1 cable coming from the pole to a box on the side of the house and then split, inside the box, out to the apartments.

I see all cables connected and no filters in between. My question is: Is it possible for Time Warner to place a block or filter on the pole that will affect ONLY 1 apartment?

Cable internet was activated at the TW office but its not working at the house. The “cable pole” guy has not came buy and wont be able to for a week.