Anyone Work at Mike Barney Nissan Service Department? Horrible Service!

NYSpeed Automotive NYSpeed Off Topic
1

If you know anyone that works in the service department or have delt with them?

Long story short…I took my 2003 Murano for a problem i was having with it…here are the symptoms…its very sporadic.
After a long drive of like 1hr+ on the thurway and coming to a complete stop then giving it gas NO RESPONSE from throttle/transmission, NO MOVEMENT[except for the car crawling like you just let off the gas at idle], NO RPM, you have to hold the gas pedal literally to the floor for at least 1-2sec before the transmission engages and when it does it jolts/sprints forward.
After you turn the car off then instantly back on the problem goes away but it happens again eventually.

I go to pick up the car after i get a call from them telling me the car is done.
They advise me that there is no code in the TCM and ECM, I advise them taht this problem is sporadic and happens after a long drive [obvisouly they did not test drive it as the mileage when i got there and left there was only 1mile. anyways.

John Mancuso advise me that the mechanic noticed the engine slightly burning oil, causing the motor to misfire causing it to loose cylinder compression which might be the cause of this transmission problem [how in the fuck does a engine misfiring cause this transmission to no engage then fully engage when you give it full throttle, wouldnt a misfire throw a code? no code was found.

He advise me the car smelled like it was burning motor oil and he was 100% that the smell was motor oil burning, little did he know that the cvt transmission fluid was leaking on to the exhaust causing that smell. I know burning motor oil smelll from transmission fluid burning smell.

The only option was to tear down the motor and see what causing this motor to burn that oil, this will later cause the o2 sensor to go then your convertor to go…at this point im still confused on how does this pretain to my transmission problem.

He proceeded to tell me that i would need to fix this problem first before they can take a look at the transmission. I was baffled on that answer.

I asked to speak with his service manager and lonely behold he was right next to him Craig R JR, he advise me John is a “Master Techinican, he knows what hes talking about, go take it for a 2nd opinion”, i felt like saying how about you pay for my 2nd diagnostic at another dealer.

so needless to say i was $100 less in my pocket and i need a teardown of my engine because its causing my transmission to not engage…wow…

Anyone else work at a different Nissan Dealership i can take this car to.

2

Please don’t leave your car with them

seriously, I have had 2 bad experiences with serious issues through them

3

I haven written my concerns to Nissan Corp Headquarter and Mike Barney Nissan, to get my car either re-diagnose for free or my refund back and take it to another nissan dealer. i felt like i got screwed and paid for nothing. I just hate to see a unknowing customer get screwed by service department.

4

They just replaced the sending unit in my Xterra under warranty. Now the low warning light comes on with 5 gallons in the tank. Job well done.

5

Nobody else on the internet has that problem?
I am very biased against dealer service and despise giving them anything “unknown” to diagnose.

6

i had good luck with West-Herr…but that was for a simple recall…

7

mike barneyyyyyy nissaaaannnnnnnnnnnnnnnn

8

really?

seriously though, good luck.

9

just have to try someplace else bud, just dont go back, if ya need a second opinion, pm me

10

If nissan doesn’t do anything about your first email…

just go somewhere else that is half way decent with the car, find the real problem, diagnose it… then attach their report along with the first one to nissan, saying they’re a bunch of fuckups.
Is the motor actually burning oil though?

11

so you know it’s leaking tranny fluid and you wonder why it has trouble engaging?

12

just cause ya leak a fluid doesnt mean you’ll have problems, just an ugly driveway

13

right, but it’s a good place to start looking for problems.

14

Well because the warranty can only be dont by a nissan dealer, i will be driving it to West Herr Nissan,
This exact same problem existed 5 year ago with the car and west herr put in a new transmission.

it was leaking fluid but not pouring out of the car…and the point of the matter was the dealer did not noticed the leak, beacuse when i asked them did you noticed the cvt fluid leaking? they said there were no sign of any fluids leaking, we checked the transmission fluid and underneath [obviously they didnt as a 5 year old can tell you that ur car is dripping something]

15

UPDATE!

So the problem came back about 15min ago, I advise my wife to take it back to mike barney nissan and have them take a look at it.

She called me back they refused to take the car in as they already diagnose the problem as a engine problem, they wont even take a second look at it.
So im like wtf? i dont mind paying for another diagonstic. so i can get this problem check or have a auto tech drive it.
I will be driving it into west herr right after work.

So i called the mike barney nissan, and they acted like no one ever refused it she never came in…what kind of business are they running…im going have somebody teeth to kick in when they test drive it and tell me its a engine misfire!

16

dude

stop taking the car there…take it to another dealer. Tell them you don’t like how it was handled there and you want a second opinion. “Fool me once shame on you, fool me twice shame on me” … you are wasting your time with them

17

I think he’s just trying to prove them wrong here to make them realize that they did make a mistake. I mean if I was in his shoes and then I did find out that it was misdiagnosed, I would be pretty pissed too.

18

haha

good luck

it doesn’t work that way with dealerships…it actually makes it quite a bit worse

19

well for frame of reference this is the leak im talking about. and its not motor oil. as you can see its coming from the fucking transfer case. and they test drove it and said it’s still the engine. im going to be taking it to transmission shop and get some diagnostic on it because these idiots are all fucked up in the head and i wanna prove to the world that the shit they pull is wrong.

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20

So, it’s win win for them. They do not have to waste valuable warranty labor on intermittent diagnostics and it will cost you more money.

As far as proving them wrong, I hope your not the kind of guy that would buy a Nissan because someone told you you couldn’t :smiley:

What year is it?
http://www.nissanassist.com/

Found this too.

well i have only heard positive reviews about the CVT. it probably won’t be bad because otherwise i don’t think nissan would still be putting it in their cars if it had problems.

I have a 2003 Murano with 36,600 miles, and it just went in for a new transmission. The problem is not so much that the transmission is bad, it’s a sealed unit, and if a sensor or something fails they just change the whole unit.

I had an incidence of no reverse about 2 weeks ago-the engine wouldn’t rev above 1500 RPM backing up my driveway (it is on a hill). I tried numerous times, then turned the car off and on again and it worked.

The computer threw a code indicating a problem with the transmission pressure sensor, and Nissan told my dealer to replace the transmission.

The car went in this morning, I get it back maybe Wednesday.

Up till now, no problems and I do love the vehicle.

I hope this helps