Maybe to Enterprise customers, but I don’t see a consumer getting 4 hour response with HP or Dell :X
Altho I have to say the Dell extended warranty we bought with my sisters laptop has paid for it self already… They came out to her dorm and replaced the keyboard/LCD/Trim Pieces/Motherboard/Trackpad after years of abuse rendered most not working.
Her battery died 14 months after purchase and we had the 4 year in house anything goes warranty on it, called and they said the battery is not covered?!?! So if we would have broken the battery in half it would have been covered but it stopped working, not covered.