Big Thumbs Down AT&T (iPhone Madness)

[Nikuk]

@JayS

I just called AT&T customer service and had to offer my differing experience.

6 minute initial hold time and that was announced when I first called:
:tup: 6 minutes is pretty good considering they sold a million iphone 3g’s since Friday.

Got a rep who spoke clear English. Was polite, helpful, had no issues with canceling my family plan and moving me to an individual iPhone plan. Talked for a couple minutes to make sure we were clear on what changes I wanted, put me on hold for a couple minutes to make the changes. Came back from being on hold, restated what was done, ended call.
:tup: Not sure how that could have been any easier.

And I got my iPhone at the Apple Store and activated it at home, so not getting it directly from AT&T didn’t seem to matter.

Out of curiousity, what color was the Kool Aid?