a friend of mine has worked there for years. Just a high school diploma is her background, but she is a sharp girl, and very good at customer service.
She moved up the ranks there, and they just offered her a job in Tucson, AZ to be a manager at the call center out there.
She took it, and is doing real well.
I drive by there on my way to work every day at Citi, its a pretty elaborate building for those who haven’t seen it.