He gave the tech specific numbers. If the numbers are off, who’s fault is it? Customer is always right, right? Not necessarily Suburbans fault. Assuming that’s wha d3x meant to say 
Suburban >* when it comes to alignment. I have yet to see someone in WNY top these guys, and I’ve been to just about every decent shop in the area, including all the goodyears, firestones, sears, Dunn, and a few non chain places as well. Anyone I’ve told about the place has come back and said “Rick, you were right! These guys are the best.”