Helpdesk

[newchic]

@JackdUp

There should always be a Tier 1 (simple/scripted resolutions), 2 (processing and logical resolutions that are not canned) and 3 (research and complex solutions) levels of support.

You’re in a bad position here. You voice your opinion and you become “the nail which protrudes and surely shall receive the hammer”. You don’t voice your opinion and you have to deal with the fallout of a bad decision from someone that can shitcan you.

Yeah… It’s been like this for sometime now… almost 2 years and its starting to get to me.

I can’t quit, I make too much money and every new position that comes up is in India…