ha ha ha, happens all the time.
For as big as kennemetal is, there should def. be 3 tiers. Hell, I have 2 here, for about 150 people, and it may soon grow to 3. Student workers take tier one, which is printer maint., word / ms office problems, basically the crap work I don’t want to do any more. Tier 2 right now is me, and that is all backend work and dev, account set ups, machine imaging, etc. I am trying to get a new person in for tier 2 and for me to be the tier 3, which would be all daily server maint, dev, future planning, and skiing / playing golf because I can remote into everything I need 