Helpdesk

[newchic]

@obi-1

We have at least 2 help desks. 1 for IT and one for Customer Support. Maybe another in business operations? :dunno:

They are both set up the same way. One person answers all the incoming calls, then assigns to the appropriate person to resolve. That’s it.

This is an IT helpdesk, we don’t deal with anyone other than our own employees.