yeah if you call verizon and tell them ur phone stopped working, they will just send you a new one. you will have it within a week, then you just send your old one back in the same box. take your new one in and hopefully they will have a phone you can trade in on. i went to the ea dealer(not evolves store) just cuz hes a private and smaller verizon dealer. im not so sure it was legal what we did, but who cares i got a sweet phone. lol