jeep problem

So my actuator to open the hatch of my jeep took a shit. So today I replaced it and it was working fine. A few minutes later I try it again and it won’t open. The actuator is working but when I pull on the handle the hatch won’t open. The panel is on so I can’t even pull it off to see whats going on. What should my next move be?

Dont ever buy a jeep thats not a wrangler again. Are you talking about the flipper glass? If so mine does the same thing, I just dont use it anymore.