Here’s the background:
I have a Verizon unlimited data plan in the U.S. and recently crossed the border to Canada. Prior to crossing the border I called customer service to find out what rates I’d be paying for voice and data. The data rate I was quoted was “.002 cents per kilobyte.”
I was surprised at the rate so I confirmed it with the representative I spoke to, and she confirmed it “point zero zero two cents per kilobyte.” I asked her to note that in my account.
I received my bill and was charged $.002/KB - which is dollars - “point zero zero 2 dollars per kilobyte”. As it is translated to cents would be .2 cents or 2 tenths of a cent - which is a 100 times greater rate than I was quoted.
http://verizonmath.blogspot.com/
Check the link for some hilarity. There’s a recording of his initial phone call to Verizon trying to get someone to understand the difference between .002 dollars and .002 cents.