The last time I went to Pep Boys I bought headlights. I only interacted with the cashier and only went there because Napa was closed.
Pep Boys did tie rods on a Monte Carlo I had 3 times before they did them right. They warrantied them but still. Its not that hard.
Kenwood Napa for me. Like previously stated Skrapper is/was the man.
Phil is kinda new, but he’s not afraid to ask one of the other guys if he’s unsure about something.
Mark and Dave know their shit if their working counter when you go in.