shift518's "ask a dealership service writer anything" thread

[toomanycamaros]

@Allstar Graphics

We get paid on whatever hours are produced and billed out either customer pay, warranty/recall, or extended warranty. Sometimes the time that warranty and ext warranty pays for certain jobs suck ass, but if there is nothing else going on, those hours are way better than nothing.

Alot of times recalls and some warranty stuff actually pays really well and i would rather make hours off that instead of smaller customer pay stuff that actually takes more time than it is worth.

-take for example
prius gas pedal modification , pays 1 hour but only takes my tech 15 minutes to do- i make 6 dollars
prius oil change, pays .3 of an hour, takes my tech 45 minutes to do - i make $2.50 - that sucks! gtfo out of the service dept. if you just want a quick oil change

Atleast you guys make out on some of the warranty stuff then. As a tech I lose my ass on oil changes. Same deal only pays .3 but it takes .5 or better. GM warranty time sucks in general and the guy that submits the stuff at the dealership I work at fails at life so as a result the techs get raped.