I will second JR… I had these guys come in last monday and install my shit.
I called up 3 weeks prior and set up the appt. They told me that the earliest they could do the install was FIRST thing monday morning, I said that would be great, if they could get to my house first thing IE 8:00 AM that would be great. They said yes, and I was first out.
Mind you, I live 4 minutes from the time warner building at AlpinHaus in amsterdam. 10:00 rolls around, I call them asking where the hell the tech is. they said, I agreed to a 8:00a-NOON time frame! I said NO, I agreed to first out, as in this guy should have been here no later than 8:15 and that will give him time to get a coffee from Stewarts too!
Pissed off #1.
The guys show up at 11:20! He asked me how many computers I had, and where… I already knew where that was going. I said, I have a degree in networking and will handle the internet, please install the modem in the basement where the feed comes in and i will take it from there. I already had the coax and ethernet ran and all hanging on the floor joist where the old feed came in the house, and I have the matching wall plates already for you at each room. They do all the simple shit down in the basement in half an hour or so, and come up to install my tuner/DVR box.
I walk in and see the cable box, thrown on my Italian leather soaf, pointed edge pressing right into the leather! I kindly ask him not to put any thing on the leather furnature. I also see wet foot prints across the new hardwood floors. I asked they guy to kindly take his boots off if they are going to walk into the house. (I worked with my fathers constuction company for years, I allways took my boots/shoes off when I went into someones house. respect)
Pissed off #2.
Now they are installing the wall plates. Keep in mind I already told them I had the plates. The one dude comes in after looking in the truck for 10 mins and told me all he had were double wall plates and they would be fine but only one would work. I said, I already mentioned I had the wall plates, single ones. So at this point it is like 12:15 and I was suposed to be at work 2 hours ago. I also already had the HDMI going into my reciever and hanging out where I made space for the cable box in my stand. They install the box and the picture is bouncing. They blamed me (which I figured they would) for the HDMI and they only support component connections and it must be my reciever. Fine, I play along and switch the HDMI straight into the TV. Still bounces. At this point, I just wanted to get them out of the house… and I say then throw on the component cables and see if it works. Yep it worked fine, so I figured it was my messy wireing and interference in the HDMI and said I will take care of it later.
They pack up to leave. and say see ya later. I had to remind them that they needed to recieve a check from me! “Ohh yeah, good thing you reminded me”. I hand them the check, and they walk out. I go back to the tv to take a look at my HDMI problem, and see the guys PALM device on my coffee table! I look out side just as they pull out of the driveway. No I have to call back time warner, wait on hold, talk to some tool and finally get them to call these guys back to get their PALM back. Another 20 minute call, then wait around another 20 minutes for them to get back. I told the guy on the phone that I would not be waiting around, as I was already late for work and they were late getting here, and stayed well past their 8a-noon time frame… if they want their shit back, it is in my mailbox.
Pissed off #3,4 & 5.